• t: 0844 481 5638
  • Experian Decision Analytics Twitter feed

Contact the Team

0844 481 5638

9am - 5pm Monday - Friday

Send Contact Request

Latest Insight - Click below

Manage multiple contacts efficiently

Manage multiple contacts efficiently

Find out how to manage every contact you make

Find out how to manage every contact you make

eNews Letter

Stay Ahead With Our e-newsletter

Industry updates, insight and latest thinking for the credit industry

Sign up here

Collections - Customer next best actions

Maximise performance by selecting the most effective collections action for each customer.

Identifying the right communication for each customer and executing it at the correct time, via the best channel, with the right terms is a critical component of any collections strategy.

Selecting the optimal action for each customer is challenging, because the historical results of actions in a collections path may not be easy to isolate.  The results of both individual actions and combinations of action must be understood.

Our solution enables the risk and collections teams to evaluate a host of potential strategies,
simplifying the design and tuning of the live strategy.  The deployment process is flexible, making it easy to implement within existing decisioning software or collections platforms.

Key benefits

Optimisation is most effective in collections when some or all of the following statements are true:

  • A choice can be made between communications channels
  • There are many customers
  • There is a restriction on how many times an action that can be taken (e.g. calling capacity)
  • There is a measureable objective (e.g. maximise amount collected) and the impact of different actions on this objective can be predicted

Our optimisation solutions achieve performance improvements against traditional techniques by:

  • Considering every single combination of actions rather than adopting a traditional ranking or hierarchical approach
  • Understanding the trade-offs between the different actions (which are forced by constraints)
  • Choosing the best set of actions to fit within the constraints
  • Working at an individual customer level with no limit on the number of customers, constraints or actions that can be optimised

  • © 2015 Experian. All rights reserved