Experian uses Security Certificates to correctly identify your requests and ensure the security of the information you enter. Certificates are available once you have opened an Internet account and registered as an Online Customer Service (OLCS) user.

If you do not have an Internet Account:

bullet Retrieving your security certificate details
Before you install your security certificate(s) you need the unique eight-digit reference numbers and authorisation codes for each certificate you have requested (one for each person that uses e-series business). To maintain the security of your codes, we store them with your account information on the Online Customer Service (OLCS) site. Click here for instructions.

  1. Print these instructions then
  2. click here to view your account details.
  3. Enter your OLCS ID and password, then click the Login button.

  4. Click the Questions menu option or button.
    A table opens that lists each of your account requests.

  5. Click the link to the corresponding request (this may be called e-series Business New Customer Application, Existing Customer Application or Additional Certificate Request).

  6. Click the Attachment button at the bottom of the page.
    An MS Excel spreadsheet (.xls) containing your certificate reference numbers and authorisation codes opens. Print or make a note of the details and pass them to the users that requested the certificates. Be sure to remind them that they are required to register as an OLCS user after they install their certificates.

  7. Follow the instructions on the spreadsheet to install your certificate.
bullet Installing your security certificates
If you have your certificate codes and reference numbers you are ready to install your certificate(s). Click here to open the certificate installation site then follow the on-screen instructions.

bullet Ordering additional certificates
If you need additional certificates click here to open the certificate request page, then enter your requirements.