Monthly Archives: October 2014

Meet Experian’s award-winning customer service team

"We help customers who are in difficult circumstances"

“We help customers who are in difficult circumstances”

This week (6-10 October) is National Customer Service Week, so I visited Experian’s award-winning contact centre in Nottingham to find out more about what they do and how they do it.

Experian’s contact centre recently won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards, I met some members of the team, and found they were dedicated to customer support and satisfaction – whether assisting customers with credit worries, victims of fraud, or just giving helpful advice.

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Wedding costs: how much do people really spend?

The cost of the average wedding:  around £18k

The cost of the average wedding: around £18k

Married life shouldn’t really have to start with debts being paid off, but with the cost of the average wedding reputed to be anything up to £18,000, wedding costs can often be higher than you think – and a potential hit to your credit rating.

Experian research* found that the average couple (meaning those either planning to get married, are married or that have been married) say the budget for their nuptials came in at just under £4,000 (£3,998).

However, once they were asked to itemise separate costs, such as the dress, the venue, the rings and the honeymoon, the total average cost leapt up to £6,627 – suggesting that perhaps many of us underestimate how much a wedding will cost. Continue reading

National Customer Service Week 2014

National Customer Service Week runs from 6-10 October 2014

National Customer Service Week runs from 6-10 October 2014

Did you know that this week (6-10 October) is National Customer Service Week?

Around 4,000 customers call Experian’s Contact Centre each day, with customer support and satisfaction being at the heart of the operation.

In fact, Experian’s award-winning contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

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