Stay Safe Online

Experian’s tips for online security, staying safe when you’re online, and protecting yourself against identity fraud.

How you could avoid Identity Fraud

Scary Monster Halloween Hands Use Laptop Computer with Blank ScrOnce online identity fraudsters have enough of your personal details, they can apply for credit in your name and run up debts without you knowing.

The number of victims of fraud has increased by 63% over the last 5 years, based on cases dealt with by the Experian Victims of Fraud team. In fact, 7% people of UK adults say their personal details have been used to commit fraud.*

What you can do if you suspect identity fraud
A first step is to contact Action Fraud – the UK’s national fraud and internet crime reporting centre, then inform a credit reference agency, such as Experian, as they hold your credit report.

If you are concerned that one or other of your online accounts has been compromised, then it is worth changing your password(s) to a new one as soon as you are able, and try not to use the same passwords for different accounts, especially those with financial information.

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Digitally-savvy users most likely to be victims of fraud

Credit Card Security ConceptYou might think that a deep knowledge of all things techie might help protect people against identity theft, but according to new research from Experian* tech-savvy consumers are much more likely to be victims of ID fraud compared to other, less technologically-literate users. 

The study found that the most digitally-savvy group – the most prolific users of mobile and social technology – made up almost a quarter (23 per cent) of all ID fraud victims in 2015. This group also saw the biggest increase in ID theft over the past year, rising by 16.7 per cent over the previous 12 months.

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Stay safe from identity theft at the summer festivals

rock-festivals-300It’s Glastonbury 2016 this weekend, probably the most well-known of the many summer festivals full of revelry, music and (hopefully) sunshine.

From black-clad teenagers to an family taking a ‘different’ holiday, they all want to get away from it all and stop worrying about the daily grind.

However, if you are going to this or other summer festivals, it’s worth remembering that fraudsters like to strike while your guard might be down – so it pays to remember some tips to keep your identity safe while you rave.

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How your credit report can help fight against identity fraud

You may not realise it but your credit report can be a powerful tool in the fight against Identity fraud.  (guest post by Neil Stone, Experian UK Social Support team)

Fraud in the UK  
Last year alone Experian helped 14428 people who were victims of identity fraud up by 15% on those we helped in 2014.  The number of people our Victims of Fraud team has helped has increased every year since it was set up 10 years ago*.

While the majority of people that we helped last year were male, aged between 30-40 and living in the South-East, we found that fraud occurred across all age ranges, genders and all in areas of the country. So we all need to be aware of how we can protect ourselves against fraud.


Chris talks about Experian’s customer services and how they resolved the fraud against him, and the great service he received.

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What is identity theft?

Identity theft means that once criminals have enough of your personal details, they can apply for credit in your name and run up debts without you knowing.

Identity theft can include:

  • Fraudsters gaining access to your full name, date of birth, current address and national insurance number, and the passwords and PINs to your bank accounts .
  • Fraudsters setting up fake websites to get you to type in your digital banking password, which then gives them access to your accounts.
  •  ‘Phishing’ emails pretending to be from your bank can also lead to your details being stolen.
  • Social networking sites such as Facebook accessed by fraudsters who ‘mine’ your postings for information
  • Criminals can also use the telephone – calling you at home or on your mobile, pretending to be a bank or a credit card firm and asking you to confirm your account details.

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Safer Internet Day 2016

Safer Internet Day 2016

Safer Internet Day 2016

February 9th marks the thirteenth annual Safer Internet Day (#SID2016), a day dedicated to finding out how we can help make the internet a safer place.

Safer Internet Day, organised by Insafe in February of each year, has the target of promoting safer and more responsible use of online technology and mobile phones, especially among children and young people across the world.

This year’s campaign slogan and theme is “Play your part for a better internet.” Continue reading

Stay safe online on Cyber Monday

Shopping online? Do you know how to stay safe online?

Try out Experian’s fun new interactive quiz to find out how security savvy you are, which of our online security personas describes you best and get some great online safety tips along the way. This video shows you how it works. TAKE THE QUIZ NOW! 

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Video: What’s the ideal type of password?

We’ve got some top tips about how to choose a strong password that can help protect your identity online. Jayne from Experian Experts is joined by Joanna Fowler from Saga Personal Finance.