Videos

Video tips

You can find more videos on Experian’s YouTube channel, from how to improve your credit report to how to prevent against identity theft, tips from our award-winning customer service team and much more.

Remortgaging: how can I improve my credit score?

Many homeowners may find that once that their deal comes to an end, their interest rate and mortgage payments may well go up. This could be a good time to check out whether you can re-mortgage and get a lower rate elsewhere.

In this case you are generally going to be taking out a mortgage which is the same size as the one you already had. Your monthly payments may be higher or lower than you currently pay, depending on the mortgage you go for. Alternatively, you may just want the stability of a fixed rate, if you’ve been on a variable rate that you think may fluctuate.

It can take a few months to process a mortgage application, so it’s best not to wait until your current deal ends before you start looking around. Watch our new #AskExperian video to find out what some of the options are.

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What is financial association? Watch our new video

To begin the second series of Credit Café videos, on the topic of Money and Relationships, our Experian Experts James Jones and Jill O’Connor explain what financial association means, and the impact it can have on your credit report.

You can see all the Credit Café videos so far here on our YouTube playlist.

How is a credit score calculated? Watch our new video

In the second of our series of Credit Café videos, our Experian Experts James Jones and Joanne Leahy explain how a credit score is calculated.

This video is part of the ‘Demystifying Credit’ series that we’re posting on YouTube every Friday for the rest of January. Look out for the next one coming soon on our YouTube channel. You can watch the first Credit Café video about who decides if you get approved for credit here.

Who decides if you get approved for credit?

In the first of a regular video series that we’ll be hosting on our YouTube channel – the Credit Café –  Experian Experts James Jones and Joanne Leahy explain who decides if you get approved for credit.

This video is one of four short episodes in the ‘Demystifying Credit’ series that we’ll be posting on YouTube, every Friday for the rest of January. Look out for the next one coming soon on our YouTube channel.

Video: Inside Experian

What does Experian do? And how do we use data to help people get to grips with their finances?

Watch this video to find out how joining Experian CreditExpert helped our customer Claire Barron get back on her feet financially, and how understanding your credit report and what’s on it could help you use it to get the things you want.

You can also see the other ways we help people protect, manage and make the most of their finances, and what new plans are in the pipeline – and how it’s more than just a credit report.

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How to correct errors on a credit report – new video

The last thing you want, when you’re making an application for credit, is for your application to hit the buffers because there may have been some inaccurate or out-of-date information on your credit report.

In this video, Joanne from Experian talks about what you can do if you spot errors or mistakes in your credit report.

You can watch more credit questions answered by Experian’s Experts here: 

If money were no object, what would you buy for Christmas?

25th December is getting nearer ….so we took to the streets the other day to ask people what they’d buy for Christmas, if money were no object.

Here are some of the responses!

*NB: competition now closed.

Experian’s contact centre wins top European prize

Did you know that around 4,000 customers call Experian’s Contact Centre each day?  

In fact, Experian’s contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

Watch three customers explain how the expert, personalised customer service they received from Experian’s call centre helped them.  You can watch more helpful tips from our contact centre staff here

Each year Experian provides credit reports to around two million people and handles more than 3.5 million requests for advice and support, helping customers with a variety of queries by phone, email and post.

Customer support and satisfaction is at the heart of the operation. Out of all the credit report services in the UK, our customer support has been voted no.1.*

*Based on a survey of 132 consumers conducted between January and March 2014.