328 thoughts on “Defaults and credit reports: top 5 questions

  1. m.robertson

    I have 2 defaults that I had to satisfy.I say “had to” because they were not mine original
    ly,it’s just they were in my name.how do i let it be known I paid someone else’s debt?

    Reply
    1. CreditExpert Joe

      Hi, if an account is on your credit report that isn’t yours then you should dispute this with the lender, if its on your report incorrectly then they should remove it. You can add what’s called a notice of correction to your report to explain the reason for something on there. This link explains how to add a notice of correction.
      Joe

      Reply
    2. Craig singleton

      Any debt that someone took out that then linked you to it. Through living together or you signing paperwork to go guarantee is your debt.
      Your expected to pay it as if it was you that took out the loan or credit.
      Therefore it just says on your credit report that the debt has been paid.
      Unfortunately it stays on your records for 6yrs from the default day. I myself have got 2 defaults through no fault of mine I allowed a friend and his wife to live at my address as there house was badly damaged when the drier set the house on fire. And as they had nowhere to live till everything was sorted out. They stayed at my house For a total of 5 months and because they lost everything in the fire and were close friends,I stupidly I went guarantor on items they needed for them to move back into there house as the insurance money for the contents they lost still hadn’t been paid. And they needed a guarantor to get credit so I went guarantor on £3400 at currys and then £2800 at csl ,when they finally moved back into there property they didn’t pay so i tried to fight the case in which time recieved 2 county court judgements.i also found out later that they had recieved a cheque for £32000 from insurance for contents 2 months before they left my house.i was told to take up a civil suit on them to go to court. But as I signed the guarantor the judge would make them pay it back at what they could afford and both out of work would mean I’d get 1.50 a week from him or her insult to even be offered that so decided to pay it off and now have 4yrs to wait till my credit is restored. However if you do pay it creditors see this and I’ve had a car on finance from bmw since having the county court judgement and wasn’t a guaranteed finance deal do not take anything like that on once they check your credit and it’s bad it becomes worse and scammers make it worse to bump up extortionate monthly payments for a car they bought at auction for pennies

      Reply
      1. CreditExpert Neil

        Hi Craig, that does sound like a frustrating situation to find yourself in. Sharing an address with someone won’t link you financially or mean that you are responsible for their debts. However agreeing to be a guarantor on a loan would mean that you are responsible for the debt if they don’t pay it.
        Sadly if lenders see defaulted accounts or county court judgments then the may decline an application or only offer at higher rates. Our Ask James covers the impact of being a guarantor in more detail here. Kind Regards Neil.

        Reply
  2. anthea Adams

    Hi,

    I have had a default applied on my against my file. i have spoken to the merchant whom refunded the fee as a gesture of goodwill. I was advised this will not apply or affect my credit report however it has. Is there anyway i can get this removed against my name considering this was refunded and also what i was advised?

    Reply
    1. CreditExpert Stuart

      Hi Anthea,

      If there is information on your Experian Credit Report which you feel is incorrectly recorded on your report by a lender, we will always be willing to help you in correcting this for you. Just contact us using the details found available here and we will take care of this for you.

      Kind regards,
      Stuart

      Reply
      1. Dax

        Hi!
        How long does it take to remove the incorrect ‘default’ from our credit score if the merchant agrees that it was not our fault? Would it immediately boost our credit score after the default ‘settled’ or will the default still remain as ‘settled’ for 6 years and affect our credit score?

        Reply
        1. CreditExpert Neil

          Hi Dax, most lenders update information monthly, although they would be able to make a specific amendment sooner if there was a serious problem with the information recorded such as an incorrect default.
          If the default entry is the only one recorded on your report, and there are no other accounts recorded as delinquent then we would expect the Experian Credit Score to improve once it is removed. If the default entry remains but is updated to show as settled we would not expect an increase in score as lenders would still be concerned that the default happened initially.
          Kind regards Neil.

          Reply
  3. Shaun

    Hi , I have 2 ccj on my credit which are joint with my ex wife . I am currently trying to clear all my debts and was wondering if there is anyway to have the ccj split as I know she not paying her half, I’m happy to settle my half but really don’t want to clear her and give her a get out of jail free card. Thanks

    Reply
    1. CreditExpert Neil

      Hi Shaun, sadly it would not be possible to split a joint CCJ. the CCJ can’t be updated to show as satisfied until the full amount is paid, even if you have paid off half of the debt as you are both responsible for ensuring the CCJ is cleared in full.
      You can add a notice of correction to your report to explain the situation to potential lenders. You can find out more about adding a Notice of Correction here. You may also find it useful to speak to a free debt advice charity such as http://www.stepchange.org for further advice on clearing your debts and your ex-wifes responsibilities. Kind regards Neil.

      Reply
  4. Lisa brash

    Hi. I had bt sports last year on a introduction price of 9.99 for 3 months and after this it would go up to 24.99 after 6 months or so I decided to cancel it I rang them 2 months in a row to cancel which they never did so I cut them off at the source and cancelled my direct debit I then got a further bill which on the first call they said they would deal with I then got a further bill so I rang again they then said that I had never called and would be liable for the bill. I have just been made aware by my credit report that it has now become a default. How can big companies like this do this to people and is there anyway I can deal with this thank you

    Reply
    1. CreditExpert Neil

      Hi Lisa, lenders should only record accurate information on your credit report as you believe that they did not cancel your membership when you requested it you would be able to dispute the default they have recorded on your report. If you have your Experian credit report you can contact us and we will be able to raise the dispute with them. While we do this we would mark the entry as disputed.
      If the information is on a report from another credit reference agency you would need to contact them directly and they can raise a dispute for you.
      Should the company insist that the information is correctly recorded you would then be able to take the matter to the Office of the Information Commissioner who would be able to make a ruling.
      You would also be able to add a Notice of Correction to your report to explain your view to potential lenders. Kind regards Neil.

      Reply
  5. David Rhodes

    Very useful article. Like most parents I took out mobile phone contracts for my daughters in my name. They change them every two years of course and my wife cancelled the direct debit of one of the expired phones in my name before I had cancelled the contract. Only two months payments were missed and the phone company cancelled the contract somehow with the payments outstanding. None of this was known to me unfortunately. I started receiving demands for £19 from debt collection agencies which did not mention the mobile phone details at all. I thought they were scams and ignored them. I later found that I had a default on my credit file and six months of missed payments. They had written off the debt leaving me with virtually no credit rating. All for £19.

    Reply
    1. CreditExpert Neil

      Hi David, thanks for the feedback! I’m sorry to hear of the problems you’ve encountered with your mobile accounts. Sadly cancelling a direct debit before a final payment can leave unexpected bills. A defaulted account would stay on your report for 6 years, but as it gets older it will have less of an impact. You can also add a Notice of Correction to your credit report to explain how the default happened. Kind regards Neil.

      Reply
  6. Bridget

    Hi

    I had a loan with Everyday loans back in 2009 but due to changes in personal circumstances I had to sign up with a DMP, I was in a abusive relationship back then. I have always paid and never missed a payment. My last debt is with (EL) which will be paid off next year July. After 4 years the account was closed by Everyday loans and then they stuck me with a default from 2014, nearly three years ago. I thought this was really unfair and I received nothing in the post advising that this was their intention. My finances are really good now, I keep up to date with all my bills, never missed a payment. I want to buy my council property but I know a high street lender will not touch me with a default. At the moment my credit score is only 672. I do
    not have a credit card and I don’t want one. As I save my money and then purchase with cash. Someone advised me to contact you to see if you can help, if I can get this default removed or would I have a case if I
    went to the Financial Ombudsman.

    Any help would be greatly appreciated.

    Reply
    1. CreditExpert Neil

      Hi Bridget, it does sound odd that they should decide to default the account after 4 years of your debt management plan. Although it will vary between lenders if payments are not being made in accordance to the original agreement then we would expect a default to be recorded after six months. We can certainly contact the company concerned for you to query if this should have been the case. Contact us with your details and we can raise the query with the lender for you.
      If the company believe the default date is recorded correctly then you would be able to take the matter to the Office of the Information Commissioner and the Financial Ombudsman.
      It is possible to build a credit history without having a credit card as current accounts and utility bills will now often appear on your report. More about improving your score here. Kind regards Neil.

      Reply
  7. Michael

    Hi,

    I’ve worked hard over the last 18 months to get my credit rating from ‘poor’ to ‘very good’.
    However, due to some confusion over a payment recently I have now got a default on my rating (a bill of under £130) .
    Realistically, could I get my score back up to what it was prior to the default in a short time span (given that the rest of my record is in good shape) or is it going to be around this sort of rating for the next 6 years? The default has cut the rating in half which seems very unfair for a single event. I’ve asked for a notice to be filed against the default but I don’t know how much that will benefit me.

    Thanks in advance.

    Reply
    1. CreditExpert Neil

      Hi Michael. I can see how frustrating that must be to now find a default on your report after working hard to improve your score. Once a default is on your report it will impact your score until it is removed after the six years, and while it will have less of an impact as it gets older this will be over the course of years, rather than any kind of quick fix.
      You do mention that there was confusion over a payment, if you feel that the default was recorded incorrectly we can query it with the lender for you. Contact us with your details and we will be able to do this for you.
      A notice of correction added to your report would not change your score, but any lenders searching your report would be obliged to read it before continuing so they can then choose to take it into account when considering you for credit.
      Kind regards Neil

      Reply
  8. Michaela Barnes

    Hi Experian

    I have just been informed that a default has been issued on my credit file by a credit card company following a letter sent on 25th January but which only arrived Saturday due to a postal issue. I fully admit that I have been having problems financially and have struggled with repayments. I contacted the company on 16th January and set up a CPA to take effect from the 23rd which was successful as the next will be on 23rd this month. I had planned to call back to clear the remainder of the outstanding. My issue is this: you say that this would be issued after any length of time when the relationship has broken down however with a phone call 9 days prior to the issue and a payment 2 days prior with no indication on the phone that this default was imminent can this be considered as a broken down relationship? I have already issued a complaint with the company but would appreciate your advice.

    Reply
    1. CreditExpert Neil

      Hi Michaela,
      I can understand that it is frustrating for the default to be recorded when you are working hard to get the account up to date. Sadly if the payments have not been made in accordance to the original agreement and the company feels that further arrangements to pay are not satisfactory it can record a default. We can help dispute the default for you if you do feel it was inaccurately recorded if you get in touch with your details. Kind regards Neil.

      Reply
    2. Mememe

      Hi I have one default which will be paid off in the next two payments, the rest of my credit is perfect
      Will I see my score number go up each month or will this that 6 yrs

      Reply
      1. CreditExpert Neil

        Hi Mememe, we wouldn’t expect your Experian Credit Score to increase significantly once the default is paid as lenders will still be concerned that the default occurred.

        As the default gets older it will have less of an impact on your Experian Credit Score.

        Kind regards Neil.

        Reply
    1. CreditExpert Neil

      Hi, if an account has defaulted you would still need to pay the outstanding balance. The company could take the matter to court if they do not receive payment, which could lead to a County Court Judgment being recorded on your credit report.
      Once a defaulted account has been paid it will be updated to read as satisfied. Kind regards Neil.

      Reply
  9. Jimmy

    Hi
    I am due to have 2 defaults off my credit report in 2 weeks how much roughly will my credit score increase
    Cheers jimmy

    Reply
    1. CreditExpert Stuart

      Hi Jimmy,

      Thanks for getting in touch about a couple of defaults which are listed on your report at this time.

      Your Experian Credit Score is based on all the information which you see listed on your Experian Credit Report. As the score is based on all information, I can’t say for certain what will happen to your score as it would be dependant on other areas of the report as well.

      If you’re looking to improve your Experian Credit Score, you might want to check out this guide.

      Kind regards,
      Stuart

      Reply
      1. Steve

        Hi there,
        I have 3 credit card default notices with 2 of them due to expire within a few weeks and wondered what this will do to my credit report. I have an exemplary credit report in all other areas including being registered on the electoral role for nearly the last 10 years.

        The 3rd credit card default expires in 2019 but i wondered with 2 of the 3 expiring (and bearing in mind no other credit issues) what do you think will typically happen to my credit rating?

        I appreciate that the 3rd card will still be defaulted but because 2 have expired will it improve my credit rating?

        Thanks,

        Steve

        Reply
        1. CreditExpert Neil

          Hi Steve, defaults do come off your credit report after 6 years. As you will still have one default recorded when the older ones come off we would not expect a significant change in your Experian Credit Score. Once the last default comes off in 2019 then your score would increase further.
          When a lender searches your report they will only see the one default though, and it would then be up to the lender as to what decision they make. Kind regards Neil.

          Reply
  10. Helen Lewis

    Hi,

    I was just wondering if there has ever been a review of the amount of time a default is kept on a credit report. To me is seems ridiculous that in Scotland a debt is statute barred after a period of 5 years, and yet you can be penalised for a further year in terms of your credit report. What are your thoughts on this?

    Thanks,

    Helen

    Reply
    1. CreditExpert Neil

      Hi Helen, thanks for your question. Keeping defaulted account information for six years is an industry standard, our analysis in the past has shown that account information up to six years is relevant to a person’s creditworthiness. So it would be relevant to potential lenders who search a credit report and would help them make responsible lending decisions. Our Ask James page covers this in more detail here. Kind regards Neil.

      Reply
      1. Nichola Rose

        In my opinion the default process needs to be reviewed again how everyone can be treated exactly the same is beyond me. Things happen and the default penalises all especially speaking from experience there are circumstances out of persons control. I was left In debt after my ex leant money and never repaid the debt. Leaving me to pick up all the pieces I’d never missed a payment up this point how a one size fits all approach works is beyond me and it seem stupid

        Reply
  11. Sinead

    Hello, I have checked my credit report and noticed a default for my phone company of 5pounds on my old contract.
    I ended my contract with O2 in December 2015, paid my final bill in January 2016, transferred my number to the new account and asked for the old contract to be closed out. In February 2016 o2 took another payment from my old contract and cancelled my new contract. Once I got speaking to a member of staff they informed that it was mistake on their end and as a gesture of good will they would wave the £15.25 on the old account. I haven’t heard anything from o2 since Feb 2016. However today I have noticed that they have placed a default on my account in August 2016 for £5 from Feb 2016.
    On speaking to o2 today they last informed me that there was no outstanding balance on my old or new contract and she did not know why a default was placed here.
    I am looking to apply for my mortgage this week, where do I stand? How to I get the default removed?
    Thank you, Sinead

    Reply
    1. CreditExpert Neil

      Hi Sinead, we would be able to dispute the default with O2 as your believe that it has been incorrectly recorded. While we do this we would flag the entry as disputed so that any lenders searching your report will know that we are investigating it. Our Ask James page covers the dispute process in more detail here. It would then be up to O2 as to whether they agree to remove the default as the information belongs to them. Should they believe it is correctly recorded you would be able to add a notice of correction to your report to explain the situation and take the matter further to the Office of the Information Commissioner. Kind regards Neil

      Reply
      1. Ann Habbershaw

        I’ve had the same for £41, and did raise it with you and got told to go to the company. The problem is it’s Three who don’t have a customer service line unless you have an account… I don’t it’s old and closed. And they’re in India so don’t quite understand. They told me they would remove it 3 months ago but nothing has happened and I still can’t get through to them. It’s a joke!

        Reply
        1. CreditExpert Stuart

          Hi Ann,

          That does sound like it’s a very frustrating thing to go through, especially as you’re finding it tough to contact the customer service line for Three. In terms of disputing the account with the lender, our team can try to help you out further with disputing this account for you. You can find our contact details available here.

          Kind regards,
          Stuart

          Reply
  12. David

    Hello, I have defaulted on a final bill sent by my energy supplier. I disputed the bill initially and it went into default. I have now settled the bill, this is the only payment I have ever missed. How long will it take for me to rebuild my credit score to good, Providing I don’t default on any other accounts? I have a credit card and other loans which will help build my credit score hopefully.

    Reply
    1. CreditExpert Neil

      Hi David, it will depend on whether the company have recorded this as a late payment or an actual default. A late payment although having an impact in the short term wouldn’t take long for your credit report to recover from as long as the rest of your report information was good. If the company has recorded the account as a default then this will have a significant impact for a number of years, and will stay on the report for six years from the date of the default. As you were in dispute regarding the bill you may want to query the default to ensure that it is recorded correctly. If you get in touch with us we would be able to raise a query with the company on your behalf. Kind regards Neil.

      Reply
  13. Craig

    Hi , I have a default showing on my file . It is now 5 years old and settled yet my score has not increased. Is there a reason for this ??

    Reply
    1. CreditExpert Neil

      Hi Craig, sadly while the default remains on the report it will always have a negative impact on your Experian Credit Score, although the impact now that it is five years old would be less than when it was a recent default, this still applies even though it has been paid. If there are no other defaults, CCJs or delinquent accounts on your report we would expect your score to increase when the default is removed from your report, six years from the date of the default. Kind regards Neil.

      Reply
  14. Claire

    If paying a default sum and having it show as ‘settled’ on your credit file has no discernible positive impact on your credit score, what incentive is there to pay the amount once it has gone to default if it will just be written off after 6 years?

    Reply
    1. CreditExpert Joe

      Hi Claire, having a default satisfied on your report shows you have rectified the address and although that doesn’t affect your Experian credit score it’s worth remembering lenders don’t see your Experian score. They’ll score you themselves based on their own criteria so some lenders may look favorable on satisfied defaults compared to unpaid defaults.

      Joe

      Reply
  15. Jon

    Hi Experian. I have a default on my account.
    Although my credit card is very much in balance and my current account is to. It it’s keeping my score down. With every year that passes will it go u against the default? And will This damage my ability to get a mortgage although I have no debt but a silly mis inderstandingg with a company which they defaulted me?

    Reply
    1. CreditExpert Joe

      Hi Jon, the default will continue to have less impact against your score as it gets older. Once it reaches 6 years after the date of default it will be removed from your report completely and no longer seen by any lenders checking your report. Each lender has their own scoring criteria so you may want to speak to them before an application explaining why the default is on your report.

      Joe

      Reply
      1. Murphy

        Southern water wrongly placed a default/delinquent on my account. I am now battling this with them and they said it was a mistake and that it is not showing from their end. Do you know how long it will take for it to be rectified and taken out of my credit file?

        Reply
        1. CreditExpert Neil

          Hi Murphy, most companies will update information with us monthly. So we would expect the amendment to the account information to come through to us in the next monthly update. If you think the account should already have been updated get in touch and we can query the entry on your behalf. Kind regards Neil.

          Reply
  16. Annie

    Hi experian
    on my credit report I have 3 seperate default notices from Lowell with a default date from 2012 (all the same date sold from the same company) but I have been paying Lowell a min payment since then – this shows on statments they have sent me but not showing on my credit report as it still shows as default amd no payments recorded – it will be 6 years next year – will this come off my credit file then or as I am paying min payment will it remain until the total is cleared? I want to get my credit rating up as much as possible so we can buy a home in the next few years.

    Thanks in advance

    Reply
    1. CreditExpert Joe

      Hi Annie, defaults are removed 6 years after the date of default regardless or if or when they’ve been paid off. Lenders send us monthly updates every 4-6 weeks about the previous month, if you’ve been paying it down and they haven’t been updating the balance you may want to contact them to make sure they are updating us.

      Joe

      Reply
  17. Nigel

    Hi,

    Once a default is recorded on my account for a certain ammount is it possible for
    1.The account owner ro increase the default amount
    2.For the balance to be settled then a new sum added to the default that in theory was satisfied.

    I ask because this has happened to me.

    Nigel

    Reply
    1. CreditExpert Neil

      Hi Nigel, no this certainly shouldn’t happen in both those instances!
      Once an account has defaulted the default amount should not increase, and once it has been paid it should be marked as satisfied without additional amounts being added.
      If this has happened on your credit report then get in touch and we can raise a query on your behalf with the company concerned.
      Kind regards Neil.

      Reply
  18. Stephen

    Hi I had taken a loan out with Lloyds around the some years ago now unfortunately fell into financial difficulty and was unable to pay this. I was then passed onto a debt management company and I had set up a monthly payment scheme which I had adhered to and paid the balance off. Now I have a letter from the company saying that its now clear. All well and good but when I have checked my credit score on this site its now showing that I have defaulted every month for the past 3 years and my score has now dropped 300+ points and this will stay on my file for 6 years, surely if I have defaulted from the very begining shouldn’t that be the start of the default date? I am so confused right now any suggestions please

    Reply
    1. CreditExpert Stuart

      Hi Stephen,

      I understand that how defaults are recorded can be concerning when viewing your Experian Credit Report.

      In terms of the account history, the default history it would continue to show a statement of “8” per month until the balance for the default is paid off.

      That said, this information would only remain on your report for the six years at the point the default took place. So for example, if there was a default that took place on 09/03/2011 then this would be removed from your report automatically on 09/03/2017.

      Kind regards,
      Stuart

      Reply
  19. Aimee-Leigh Currie

    I have just settled a default that was registered on my credit file, they have said they will report this back within 7 days, how will this then display on my credit file? Will the default still be on there? I am looking to apply for a mortgage this year and eager to have this gone as quickly as possible?

    Reply
    1. CreditExpert Neil

      Hi Aimee-Leigh, when a defaulted account is paid the company will up date it to show as satisfied. Any lenders searching your report will then see that it has been paid. The defaulted account will remain on your report for six years from the date of the default and after that it comes off automatically. So it will depend when the original default date was as to when it will come off the credit report. Kind regards Neil.

      Reply
  20. Kerry

    Hi,
    Just a quick question as I can’t find the answer.
    I’ve a default on my report account opened sept 2010
    Last updated 2015
    When would the default be removed? And does it go by the account opened date or last updated date?

    Thank you

    Reply
    1. CreditExpert Neil

      Hi Kerry, the default will come off your report six year from the default date. The date of the last update or the date the account was opened will not have any influence over when the default is removed. Kind regards Neil.

      Reply
        1. CreditExpert Stuart

          Hi Kerry,

          In terms of finding when the default date was applied to your Experian Credit Report. You can find the date that your account was listed for a default on your Experian Credit Report under the accounts area of your report.

          If you’re having trouble locating this, you can contact us and we’ll be happy to help you out. You can find out details available here.

          Kind regards,
          Stuart

          Reply
  21. Vicki

    Hello, my partner has a default on his credit report which will be 6 years old next Friday (17.03.2017). We are just waiting to apply for a joint mortgage after receiving an offer on my property, will this default drop off on the 17th March or once the next report is run at the end of the month?

    Thank you for your help.

    Many thanks,
    Vicki

    Reply
    1. CreditExpert Neil

      Hi Vicki, I’m glad to say that you won’t need to wait until the end of the month for the default to come off the report. If the default is dated 17/03/2011 then the last day it will show on the report will be 17/03/2017 and it will be off the report on 18/03/2017. Kind regards Neil.

      Reply
  22. Andrew

    I was wondering if you could help , I got a couple of CCJ’s just over 6 years ago. I entered a payment plan and paid the debts off, I know they drop of your credit file after 6 years. Which they have , but I would just like to know if I have a legal obligation too let future lenders know that I’ve had a CCJ in the past and is there anyway they can search if I have ? Even tho they have disappeared off my file .

    Thanks
    Andy

    Reply
    1. CreditExpert Neil

      Hi Andrew, good to hear that the CCJ’s have now come off your report. The Registry Trust Ltd who supply us with details of CCJ’s will also delete their records of judgments after six years, so a lender would not be able to find a record of the CCJ’s even if they checked with them directly. If a lender specifically asks if you have had a CCJ in an application form though we would always suggest answering truthfully, but there is no need to declare a CCJ if you have not been asked about it. Kind regards Neil

      Reply
  23. Dan

    I have 7 defaults that are all due to expire by October 2018. The latest one Zi received was in October 2012 and I have not accrued anymore for the past 6 years.
    I note on my record,(as I had expected) one was cleared off my account on the 10/03 however this has not physically altered my credit score. Will this be adjusted on a cyclic basis I’ve monthly?

    Reply
    1. CreditExpert Neil

      Hi Dan, it’s good to hear that the defaults have started coming off your credit report, however while any of the defaults remain then they will continue to have an impact on your Experian Credit Score. This is because lenders will be concerned that any defaults happened at all. Once the last default comes off your report then we would expect your Experian Credit Score to improve. Kind regards Neil.

      Reply
  24. Rebecca H

    I took out a business start up loan as part of the government sanctioned NEA scheme. The repayments were deferred & during a very tempestuous & traumatic period in my life this fell by the wayside & I defaulted. I had moved in the meantime, a search showing no issues on my file, until a look at my credit score showed a default. I never received notification of the default & I am keen to rectify the situation. Is it possible to have the default removed & the issue reinstated with the original creditor given I wasn’t aware & did not receive any notifications?

    Reply
    1. CreditExpert Neil

      Hi Rebecca, I’m sorry to hear that you had problems with your payments in the past. If you informed the company that you had moved and they didn’t contact you at the new address we would be able to dispute this for you. However if the default occurred before then or they did not have your new address then they would be unlikely to remove the default.
      You would be able to add a notice of correction to your report to explain the situation in 200 words or less, and any lenders searching your report would then be able to see this. Find out more about adding a notice of correction here, and you can get in touch with us here. Kind regards Neil.

      Reply
      1. Rebecca H

        Thanks for your advice Neil. I informed all of my creditors of my move but no default notice was ever received. I settled all my other debts & it is annoying that the situation had reached this stage as I was awarded a fairly large sum of money from a case I had lodged with the legal ombudsman following negligence from my solicitors. Had I received the default notice I would have had more than ample money to clear the debt. In light of your advice and the specific circumstances I will contact the company again & see what they say.

        Reply
  25. Laura Hayman

    Hi – thanks for this article, really helpful.

    I had a credit card with Ikano bank which defaulted and was sold to Lowell. I have now repaid the debt in full, with my last payment being the 25th January but my credit report is still showing as defaulted accounts with both Lowell and Ikano – ie two entries for the same debt. My repayments to Lowell were always on time and I cleared the debt as soon as possible but neither account is showing as closed on my report.

    Any help would be greatly appreciated.

    Reply
    1. CreditExpert Neil

      Hi Laura, it is possible for a default to appear twice on your report. When a debt is sold it should be marked as “debt assigned” on your credit report. Any lenders will know that this debt has been passed on. The debt can then be recorded by the company that now holds the account. The default date should be the same on each account, and when the account is paid it should be updated to read as satisfied. If the accounts have not been updated contact us so we can query them for you. Kind regards Neil.

      Reply
  26. Anthony

    Hi, I wrongly had a CCJ on my file last year and only noticed it recently when I applied for a loan. I have spoken to the company in question and they have assured me this will be taken off my credit file as if it was never there. I was just wondering how long this process will take and when will my credit rating reflect the change? Apparently the companies solicitors instructed the court last Thursday.
    Thanks,
    Anthony

    Reply
    1. CreditExpert Neil

      Hi Anthony. If the court agrees that the judgment should be “Set Aside” then they will inform The Registry Trust Limited who will then pass this update on to the credit reference agencies including Experian. Your credit report will then be updated.
      This process usually takes about two weeks. If it is still showing on your report after this please contact us with copies of any confirmation that you have that is to be removed and we will be able to investigate it for you. Kind regards Neil.

      Reply
  27. Leanne

    Hi, I had a default on my account back in 2011. Myself and my partner are going for a Morgage soon would I be best to wait ubtill the default is off my report and when it’s gone can any lenders see it at all when applying.
    Thanks
    Leanne

    Reply
    1. CreditExpert Neil

      Hi Leanne, the default will come off the report six years from the date the default was recorded. Once the default is removed lenders will no longer see any record of it when you apply.
      Having a default on your credit report does not necessarily mean that you wont be able to get a mortgage but lenders may only offer at a higher rate. It is however always up to the lender themselves as to what decision they make.
      Kind regards Neil.

      Reply
  28. Georgia B

    Hi,

    My partner has a default on his credit score from taking money out in Egypt in 2010, forgetting about the exchange fees. He was overdrawn by around £1.30 and paid £101 in return, only to continue being charged. He stopped paying money in, and did nothing, with over £700 being added across 4 months in 2011. He hasn’t done anything since, and is aware that the default is likely to end in a few months, however we are trying to get a mortgage.

    The bank offered to halve the amount, and we’re wondering – if we pay that off, how will this affect his credit score and how quickly?

    Thanks

    Reply
    1. CreditExpert Neil

      Hi Georgia, the default will come off the report six years from the default date whether it has been paid or not. While lenders would be likely to look more favourably on a default that has been paid than one that is outstanding your Experian Credit Score would not change as many lenders will still be concerned that the default occurred at all. You may find our guide to preparing for a mortgage application useful here . Kind regards Neil.

      Reply
  29. Danny

    Hi Neil

    Thanks for taking the time to break this down. I have Google searched for a fair time now to understand more about my credit score following removal of my defaults. I am a paying member of experian and look at my score regularly.

    Unfortunately I was hit pretty bad in the recession and had no option than to turn to credit to live following 4 redundancies back in 2009. I entered a repayment plan and as of may last year(2016) I’m happy to say, I paid back every penny and I am now debt free. I have 5 defaults and the voluntary agreement (Scottish DAS) that’s been recorded as a CCJ.

    The long and short is that the 6 years for all defaults and arrangements is up this September. My score is very poor almost poor. What kind of increse should I expect in my score and how soon after? I know it’s individual, but if you assumed I have not missed a payment and have a mobile bill and credit card paid in full and on voters role etc. Would it get to fair? Good? I am trying to set a time line for a mortgage application.

    Many thanks
    Danny

    Reply
    1. CreditExpert Neil

      Hi Danny, your score is calculated from all the information on your report so we can’t say exactly how much it will increase by when the defaults come off the report, as it will also depend on other information such as the number of active accounts that you have and balance on the accounts. If you have no other late payments on your report though we would expect your score to increase significantly as soon as the last default has come off. As you are looking for a mortgage you may find our guide to preparing for a mortgage useful here. Kind regards Neil.

      Reply
  30. S khan

    Hi I have a default which will be coming off next year. What I want to know is how much of an increase will my credit score have. I don’t have any other debts or made any late payments. Should I have a good score once it comes off as it’ll be 6 years?

    Reply
    1. CreditExpert Neil

      Hi, your Experian credit score is calculated from all of the information on your credit report, so we can’t say how much the score will increase when the default comes off as it will depend on what other information is recorded. If this is the only default recorded though and you don’t have any other delinquent accounts of county court judgments recorded then we would certainly expect a significant increase in your Experian Credit Score when it comes off. Kind regards Neil.

      Reply
  31. Ms Stone

    I have luckily been able to pay all my debt off and last month settled both my bank loan and bank credit card in full and also a catalogue in full. All three are still showing with a balance on my credit report so the report states I have credit in excess of £10k when in fact I don’t have any. How long does it take normally before this disappears as it is obviously affecting my score? TIA

    Reply
    1. CreditExpert Neil

      Hi Ms Stone, most companies will update information with us on a monthly basis. We would expect these accounts to show as paid when the next monthly update comes through. If it has been over a month since you made the payments get in touch with the details of the accounts and we will be able to raise a query with the company on your behalf. Kind regards Neil.

      Reply
  32. Susan brueton

    I’ve had a status score of 5/6 on a British gas which has affected me getting mortgage on Experian report it shows £170 I do not owe any money to them apparently this has occurred when they merged account to 1 instead of paying gas and electric separtly they have never sent me a bill I only found it out when I applied for mortgage surely this is wrong of British gas I’ve never been so embarrassed I’ve always paid bills on time in thankyou

    Reply
    1. CreditExpert Stuart

      Hi Susan,

      I’m sorry to hear that you have an error that’s recorded on your Credit Report, especially after applying for a mortgage. If you haven’t done so already, you may want to contact a British Gas regarding the accounts on your report so try and get this issue resolved on your credit file.

      If you have seen a copy of your Experian Credit Report already, you can also contact us as our team will be happy to help you out with this.

      If you haven’t seeen your Experian Credit Report however, check out this page to see the options we have available.

      Kind regards,
      Stuart

      Reply
  33. Jodie

    Can you confirm how long credit score takes to improve after a default is removed? The default was incorrect and the company have admitted this and removed it. So when will credit score improve and by how much? Thanks

    Reply
    1. CreditExpert Neil

      Hi Jodie, your Experian Credit Score would be automatically recalculated when the default is removed. How much the score changes by will depend on what other information is recorded, so we can’t say how much it would improve by. If there are no other defaults, county court judgments or delinquent accounts recorded though we would expect a significant improvement. kind regards Neil.

      Reply
  34. Annemarie stoddart

    How can I resolve a more difficult problem
    A communication provider stated that I owed them £638 after almost a year of disputing this , and many phone calls afterwards they agreed that I owed £30 and they were at fault . They changed the amount on my credit file , however on my credit report the account shows several missed and late payments
    Ending in default , I did withhold payment due to them not issuing the proper amount , I have raised several disputes with equifax and the company refuse to amend my credit report, despite them being at fault .
    I got a letter from them last year admitting to their error and they still won’t update my report.
    I am now being refused a mortgage because of this and the account was only settled Nov 2015,
    Is there anything I can do given that they had tried to significantly overcharge me.

    Reply
    1. CreditExpert Neil

      Hi Annemarie, this must be a frustrating position to be in if the company have agreed they billed incorrectly but won’t update the account history. You can escalate the issue to the Office of the Information Commissioner who would be able to make a ruling as to whether the information is correctly recorded or not. In the meantime you can add a “notice of correction” to your credit report to explain the situation. Any lenders who search your report will then have to read this before proceeding and can then take your comments into account. To add a notice to your Experian report you would first need to have a copy of the report. Equifax would also be able to help you add a notice of correction to your Equifax report. Kind regards Neil

      Reply
  35. Becka

    Hello,

    I have a default that is due to be removed on 04/04:17 having been on my profile for 6 years. How much is my credit score likely to improve? What is the usual impact, score wise, on credit profiles with defaults?

    Thanks

    Becka

    Reply
    1. CreditExpert Neil

      Hi Becka, as your Experian Credit Score is calculated from all of the information on your report it does depend on what other information is also recorded as to what the impact will be.
      If you have no other defaults, delinquent accounts or county court judgments recorded then we would expect a significant score increase. If you do have any of those however then the score may not increase at all, as lenders would still be concerned about the remaining negative accounts. Kind regards Neil.

      Reply
  36. Jane Lawrie

    Hi

    I was unaware that I had a default with British gas back in November 2015. In September 2015 my marriage broke down and I moved out of the property but obviously british gas was in my name. Anyway that’s not my question. My question is :
    When I checked my credit report and noticed the default on British gas, I immediately rang them and paid this debt off in full. That was the beginning of March and it is still showing as a default. When will it be updated to ‘settled’? I thought it would be updated straight way?
    Many thanks
    Jane

    Reply
    1. CreditExpert Neil

      Hi Jane, keeping up with utility bills at such a time can be hard, and sadly a default would stay on your report for six years from the date of the default. Most companies update information on a monthly basis, so we would expect this to show as “satisfied” when the next monthly update is received. Kind regards Neil

      Reply
  37. Laura

    Hi, I have a couple of defaults on my file which are due to clear by April 2018. However my issue is with an account which shows 6 months of late / non payment but this has since been settled in May 2013. As this was a payday loan, it is obviously severely impacting my ability to get a mortgage. I was using a debt management agency for a couple of years before finalising the debt accounts myself in order to avoid most of my monthly payments being wasted on DMA fees. I have a record though of the payments they made and the payments to payday UK and I am confused by the delinquency record as it appears I was making regular payments until account closure. Will sending these records to Experian help in any way? If so, is there any way this lender can be removed from my record before the 6 years after settlement?

    Reply
    1. CreditExpert Neil

      Hi Laura, when an account is settled the payment history is “frozen” to show how the account was run up until the time it was closed. If you had a debt management plan in place a lender may still record late payments, if they are not receiving the payments in line with the original agreement, even if payments are being made each month.
      If you believe the payments were still being made in line with the original agreement then we would be able to raise a query with the company on your behalf if you contact us with your details.
      If the late payments were correctly recorded then they would remain on the report. Kind regards Neil.

      Reply
  38. Nicole

    hi there, I am trying to apply for a morage and my experian account is showing up a ppo credit score although i have never ever missed a payment. its saying i have £23 i am due to EE. I have called them and the person said that it should never have went on as a default as the account closed in 2014 and i paid with direct debt. I have emailed the credit team to get this of although reading up it can be diffucilt. Any ideas?

    Reply
    1. CreditExpert Neil

      Hi Nicole, if you have contacted the company directly they may already be in the process of updating their information. If not you can contact us and we can raise a query with the company on your behalf to see if they will amend the account. If after we have contacted them the account isn’t updated we would then be able to help you on the steps you can take next. Kind regards Neil.

      Reply
      1. Nicole

        Hi, Called them yesterday and a manager has cleared that balance of £23.17 as it was incorrect, She siad it would take 90 days, A my correct in saying it will also remove the default as thats what she said but it would take 90 days?

        Reply
        1. CreditExpert Neil

          Hi Nicole. Most companies will update information with us on a monthly basis so 90 days does seem like quite a long time. If you have your Experian credit report contact us with your details and we can raise a query with the company on your behalf. kind regards Neil.

          Reply
  39. Mr J Proctor

    Hi,
    I am going through a mortgagme application, it is asking
    “Have you ever had a judgemnt for debt or loan default registerd against you?”
    I have had a default, this is now off my credit report, so do I answer no or yes?
    I do not want to get it wrong and seem like I am hiding anything, But it will look better for me if it now off my report.

    Reply
    1. CreditExpert Neil

      Hi there, we would always advise that you answer any questions honestly when completing an application. If the question specifically asks if you have ever had one, then you would need to declare it even if it is no longer on your credit report. Kind regards Neil.

      Reply
  40. Liam

    Hi there I have 2 defaults on my credit report from when I was young and stupid and there not a lot to pay, so was wondering how I pay them and when I do will they be removed straight away thanks Liam.

    Reply
    1. CreditExpert Neil

      Hi Liam, once an account has defaulted it will sadly stay on your report for six years from the date of the default, whether they are paid or not.
      If you do pay them they will be marked as satisfied so lenders will know they have been paid but they won’t come off the report. Kind regards Neil.

      Reply
  41. Joanne

    Hi desperately looking for advise,I have a very poor credit rating 187,due to a divorce etc,I did a dmp in Jan/Feb 2013, and have always kept to payments,I have 4 delinquent accts on my file all from the dmp 3 state 2013 but the 3rd Next directory is saying November 2016 ??? Why is this,it should be like the others,I was looking at 2 more years and they would be gone,how can they wait till 2016 to do it,this is surely wrong,also financial I’m going to pay all my dates off in 2 weeks,hurrah so I will be debt free

    Reply
    1. CreditExpert Neil

      Hi Joanne, congratulations on getting debt free! If the accounts have been recorded as defaulted (status of 8 or !) rather than delinquent (status 3-6) then they will come off six years from the date of the default. If Next were still getting regular payments then they may not have recorded the account as a default. We can query the account for you if you feel it should have been recorded as a default. Our contact details are here. Kind regards Neil.

      Reply
  42. Chantel

    Hi, i had a loan from a company and the agent was meant to come weekly to collect payments, we arfanged the collection date yo suit him as he was in the area however he never showed up, i complained to the company and his boss om several occasions however it has been pht down as defaults on my report, can i have tbese removed?

    Reply
    1. CreditExpert Neil

      Hi Chantel, if the company did not collect the payments as agreed then it would be worth raising a query with the company to see if the default can be removed.
      If you have your Experian Credit Report and the default is recorded on it please contact us with your details and we can dispute it with the company on your behalf.
      Kind regards Neil.

      Reply
  43. Henna

    Hi,

    If you have a default and CCJ that wasnt your fault but you did not dispute that for many years (4-5) until recently when you have paid the full sum. However the credit score has remained very low and poor but now is gradually increasing.

    How long will it take to improve, if you do have credit building cards and additional credit from companies? Is it really long like over a few years or can this be within 3-6 months?

    Kind Regards.

    Reply
    1. CreditExpert Stuart

      Hi Henna,

      Your Experian Credit Score would be calculated based on all of the information which is listed on your Experian Credit Report.

      Because of this, I can’t say for certain how long it would take for your score to improve as there are many factors which can affect this.

      In terms of Public Records, such as a CCJ then these would stay on your Experian Credit Report for six years, after which they would be automatically removed from your report.

      If you are looking for ways to improve your Experian Credit Score, you may want to check out this guide.

      Kind regards,
      Stuart

      Reply
  44. Hannah Smith

    Hi,

    I was in an IVA which started on14/03/2011. In October 2016 I checked my credit report and noticed that Lloyd’s had default dates starting later than my IVA start date. I wrote to Lloyd’s and had a response in a couple of weeks to say the default dates were amended and as a result they dropped off my credit report in March. However a couple of weeks ago they reappeared on my credit file with the original incorrect default dates and my credit score dropped by 108. Do you know why this has happened?

    Thank you
    Hannah

    Reply
    1. CreditExpert Neil

      Hi Hannah, once a default has been removed as it is over six years old, the lender should not add them back on to your report with a later default date. We can contact the lender on your behalf to query the accuracy of the information. Please get in touch with your details and we will be able to do this for you. Kind regards Neil.

      Reply
  45. Jessica

    Hi
    I have only just realised after months of checking my credit rating why it is so low that’s it’s in (very poor)
    I have a default which is due to be removed in January.. thank god!
    Apart from this default I only have 1 missed payment on my credit rating, so don’t understand why it is so low.
    Once the default is removed, should my credit rating increase significantly or will I have to try & find a way to build it up again myself?
    Thank you

    Reply
    1. CreditExpert Neil

      Hi Jessica, a defaulted account will certainly have a big impact on your Experian Credit Score. As long as there are no other defaults, delinquent accounts of CCJ’s on your report then we would expect your Experian Credit Score to increase significantly once the default is removed from your credit report.
      If you already have other active accounts on your report that are well run then they will be helping to improve your score.
      Kind regards Neil.

      Reply
  46. Thomas Francis

    Hi, i agreed to do a personal training course via a company based in england (im in scotland). It was an online course and when my circumstances changed i requested to do a face to face course which they agreed tlo and i had to pay more. They cancelled the course due to not being enough numbers 2 days before the course was due to go ahead. And chased me for the money although the course was never completed. Ive just noticed a couple of months ago this is a ccj on my credit as i was applying for a mortgage. Is there any advice how this can be removed?

    Reply
    1. CreditExpert Neil

      Hi Thomas, for a CCJ to stand you need to have been correctly served a summons. If you were not you would be able to contact the court where it was recorded to see if it can be “set aside” and the case reheard, although there would be a court fee to do this.
      If the case is reheard and still leads to a judgment being recorded, paying it within a month would mean it is removed from your credit report. Our Ask James page covers this in more detail here.
      Kind regards Neil

      Reply
  47. Lin williams

    Hi can you answer a question for me please when you have a default is the six years from when you have finally paid the debt Kind Regards Lin

    Reply
    1. CreditExpert Neil

      Hi Lin, a defaulted account will be removed from your credit report six years from the date the default recorded, whether it has been paid or not. So the date of final payment will make no difference to the date it is removed. Kind regards Neil.

      Reply
  48. Kim

    I cancelled a contract with o2 back in 2012 and missed my final payment. In 2014 I was contacted by a DCA regarding this (I knew nothing about it until then) claiming they had been trying to contact me. I set up a payment plan and paid off the debt in full in 2015 however, O2 applied a default for 2014 when the payment plan was set up with Wescot (the DCA). Wescot confirmed I hadn’t defaulted on their agreement. My question is, can o2 apply the default? And if they believe I defaulted should the default not be applied from the original missed payments back in 2012 rather than waiting 2 whole years to apply it? It seems unfair and unjust that they can just apply it whenever they feel like it? O2 are refusing to investigate the case saying it shows a “true reflection of my account”.

    Reply
    1. CreditExpert Neil

      Hi Kim, a company will normally apply a default when they consider that the relationship has broken down. Although there is no set time period for this the Office of the Information Commissioner expects it to normally be within 6 months of being in arrears. If you have had no luck in contacting the company directly to dispute it we would be able to raise a query with the company on your behalf. If the company still insist it is recorded correctly then you would then be able to escalate the matter to the Office of the Information Commissioner for a ruling. Our contact details are available here if you would like us to raise a dispute for you. kind regards Neil.

      Reply
  49. daniel baker

    hi there, I have a default on my credit score and it wasn’t in my control, my ex partner had an account on very but had it done on my debit account, when we split she wouldn’t give me the details to the account so paying the money was under her control. 6 months after our split I got a letter to my mums house for a demand in money from very so I payed it as soon as I could. during this time also I was giving money to my ex to pay for these arrears. is there a way I could possibly dispute this with the mail order service and see to get it cleared? I have tried for a mortgage today and the only thing letting it down is thus default on my account which is so annoying as it wasn’t me who caused it

    cheers
    Dan

    Reply
    1. CreditExpert Neil

      Hi Daniel. For the account to appear on your report then it would need to have been opened in your name. Sadly this would mean that you would be responsible for payments to the account. If the account was used without your consent then you may wish to report this to the lender as fraud, and they would then be able to investigate it for you. You could also add a notice of correction to your report to explain the situation. Find out more about how to so this here. Kind regards Neil.

      Reply
  50. Temi

    I had a bereavement which took me away from the country for sometime. When I came back. I applied for an over draft with my bank which was declined. I wasn’t quite sure why so decided to check my credit report. I was shocked to find that an old account with Santander has now gone into default of about £1000. I contacted them and was assured the balance would be brought back to zero and the default removed but will take 4-6 weeks. Fast forward 8 weeks later, this had not been done so I rang them again. I spoke to the complaints dept and they passed me to another dept where the young man I spoke to told me the default would not be removed and I was mistaken. He then told me he was going to pass me to the complaints dept. I was so upset as I felt I was being given the run around. After asking to speak to his manager, he told me the complaints dept was now closed and that his manager was not there. He promised someone will ring me from the complaints dept in the next one week. I got a call back the next day where the lady spoke at length about how everything was their fault, detailing all contacts I had made with them and how it was all their fault nothing was updated. She then offered me £270 and told me the default will be removed from my credit report within 6 weeks. I asked if I could get everything she had said in writing and she promised to send to me in the post. My question is: £270 is all my emotional trauma in the last few months worth?

    Reply
    1. CreditExpert Neil

      Hi Temi, I’m sorry to hear of your recent loss and the situation with your bank. While I’m able to help with any questions about your credit report I’m not able to advise regarding any compensation offers made by your bank. You may wish to speak to your local Citizens Advice Bureau for guidance regarding this. Kind regards Neil.

      Reply
  51. john

    I have a default dated 08/05/12. i settled the account and it was last updated on 05/10/14.

    i know the default will be removed 08/05/18.

    but what will be removed from my credit file, just the term default or will i see the whole account and the defaulted history removed on the 08/05/12?

    Reply
    1. CreditExpert Neil

      Hi John, thanks for your question. The good news is the whole account will be removed from your report once the default is six years olds. This will include the payment history. So there will no longer be any record of the account on your credit report. Kind regards Neil.

      Reply
  52. Alex

    Hello there,

    I’ve just had a letter from the company who I had a unfair default with saying they have disassociated my name and address from the debt and have requested for it to be taken off my file. How long will it be until it’s completely gone?

    Thanks

    Reply
    1. CreditExpert Neil

      Hi Alex, it’s good to hear that the company have agreed to remove it. In most cases companies will send updated information to us as part of their monthly update. So we would expect the information to change on your report when the next update is received. If you get in touch with your details we will be able to check for you to see when we are expecting the next up date from the company concerned. Kind regards Neil.

      Reply
  53. Jim

    If I have an unpaid defaulted account and it then gets deleted from my credit report after 6 years is it still possible for the lender to or anyone they sell the debt to, to add another default for this same debt? Or will the fact that it should now be statute barred stop this from happening?

    Jim

    Reply
    1. CreditExpert Neil

      Hi Jim, thanks for your question. Once a default is six years old it should be removed from your credit report and cannot be re-added as another default. The only way the debt could re-appear on your report would be if the lender or a collection agency took the matter to court and a County Court Judgment is issued. The judgment would then appear on your report.
      If the debt is statute barred then they would not be able to take the matter to court.
      Kind regards Neil.

      Reply
  54. Richard

    A couple of years ago I checked my credit file and noticed I had a CCJ from a few years back when I was in financial difficulty. At the time of checking I still wouldn’t of been able to pay anything towards the debt so stupidly I did nothing. Having moved a few times I started receiving letters from a collection agency offering reduced balances, but again, I was in no position to pay the balance they requested or commit to regular monthly payments. Now things have changed I am paying towards other more current debts, I’ve logged only my credit file and the CCJ has gone, and the letters have stopped. Do I still owe this money and if so how do I find out who to contact? I have no letters from the collection agency as they were binned.

    Reply
    1. CreditExpert Neil

      Hi Richard, it will depend on how long ago the CCJ was issued as to whether there will still be a record of it on your credit report. We hold CCJ information for six years and after this it is removed from the report automatically. Once removed it doesn’t mean that the debt is no longer owed, just that it is no longer on your report. For more about statute barred debt you may want to take a look at free debt advice site such as National Debtline which covers this in more detail here.
      If you remember which court the judgment was made at then contacting the court may be a good place to start to see if they still have a record of who brought the case to court, do you can then contact the company if you wish to. Kind regards Neil.

      Reply
  55. Steve

    Hi
    I defaulted on 5 accounts in 2013. All were satisfied and paid off after a family member helped me out to pay off creditors. All balances paid by August 2013.

    I checked my credit file this week and found one of the defaults had added a “default satisfaction date” onto the report. This was dated 26/11/2016. I’m just wondering a) why this was added and b) why after 3 years of being satisfied has it appeared now.

    Can you advise please?

    Reply
    1. CreditExpert Neil

      Hi Steve, thanks for your question.
      Not all lenders will record a satisfaction date when a default is paid but the account should be updated to read as satisfied.
      If a satisfaction date is recorded then it should reflect the date the last payment was made and the balance cleared. We can query this with the lender if they have recorded the wrong date if you contact us with the details.
      The satisfaction date won’t affect when the default comes off the report at all but the information the lender is providing should still be accurate.
      Kind regards Neil.

      Reply
  56. Janice

    My boyfriend (now husband) was made redundant twice in 2 years back in 2005/2006. At the time he struggled to make payments on 2 credit cards and 1 loan but made a reduced payment arrangement with them. Unfortunately he did not work for nearly 3 years and did not receive any benefits as we married and I had a high salary so did not qualify. I made every reduced payment for him but one account was recorded as default but was removed from his account earlier this year, as it was over six year (it was satisfied a few years ago). The second account was never defaulted and was paid off after a few years and disappeared from his account quite a few years ago. The last account was also never defaulted but moved from Barclaycard to Link and is still on his file with a small balance remianing, as this is not a default is shouldn’t cause too many problems but we are about to apply for a mortgage and wondered if lenders will query the account as it is with Link not Barclaycard?

    Reply
    1. CreditExpert Joe

      Hi Janice, this will depend on the lender themselves, when you apply for credit – in this case a mortgage – the lender will have their own criteria so it will be up to them if they wish to ask further questions about information on your report or not. Any accounts that are over 6 years old from closure will not be seen by them when applying, only those that still show. You may want to check out our mortgage application guide here.
      Joe

      Reply
  57. victoria larter

    hi neil.weve been turned down for a mortgage because we have a default on aloan .we had an iva with this loan. in july 2010 and its still showing on credit report.we have been in touch with the company and they have admited the mistake how can we hurrynthe process up of them taking the default of

    Reply
    1. CreditExpert Neil

      Hi Victoria, once an account has defaulted a default date should be recorded on the account. The account would then be removed from your report six years from the default date.
      If the company are updating the entry so that is shows the correct default date and so is removed from the report they may do this in their next monthly update. If you contact us with the details we will be able to query the account for you to see if it can be removed any earlier.
      Kind regards Neil.

      Reply
  58. Claire

    Hi there, I have defaults on my credit report that are inaccurate. We paid all monthly payments on time and in full throughout. The phone company also tried to charge us for their services after we had cancelled the contract and we had no idea until a debt collection agency contacted. This was eventually dropped after a fight but they have now recorded we defaulted throughout the contract which isn’t true. The company aren’t responding or returning calls to correct this. What can we do if they don’t correct it? We have been refused a mortgage based purely on this. Thanks

    Reply
    1. CreditExpert Neil

      Hi Claire. Companies should only record information on your report that is accurate. We can dispute any entry that you believe is wrong with the lender on your behalf. While we do this the entry will be marked as disputed so any lenders checking your report will know it is under investigation. Once we get a reply from the company that recorded it we let you know what they have said and what steps you can take next if needed. Contact us with your details and details of the disputed account and we will be able to do this for you. Kind regards Neil.

      Reply
  59. Mark Cox

    Hello,

    I am currently half way through a DMP which was started in 2014 and I’m just starting to look at my situation once I have finished it. I have read that it is preferable to change a debt without a default, to default. Can you explain why? I understand that the defaults would expire from my credit report after 6 years, does this mean that any debts without a default would still adversely affect my score after 6 years?

    Also, when would be a good time to start rebuilding a score? During a DMP or wait until afterwards?

    Cheers.

    Reply
    1. CreditExpert Neil

      Hi Mark, I hope that the DMP is going well for you! In terms of your credit report you may see some people saying that a default is preferable to a delinquent account, but it would really depend on your personal situation.
      With a default the account is closed and it will remain on your report for six years, after that it will be removed automatically.
      With a delinquent account the account is still active and it will remain on your report indefinitely. However because it is still active once the arrears are brought up to date then positive information will start to be recorded on your account again.
      If you don’t have active accounts already you may find that the DMP makes it harder to open new accounts and making a lot of applications could also harm your credit report.
      There are things that you can do though to start to improve your report. If you have active accounts that are being well run then they would be helping to build a positive credit history, making sure they are kept up to date will help this.
      Making sure you are registered on the electoral roll at you current address will also help when you are ready to start making credit applications again.
      kind regards Neil.

      Reply
  60. Chris p

    Hi, I was in a failed iva from 2010 to 2012 , I recently received a letter saying I owed 10k credit card debt from the iva. The last payment I made to the card was in 2010, so i thought it was statue barred . It turns out the iva company applied for ppi without my knowledge in 2012 . As a result im being told that the debt is not barred because of the ppi cheque. The credit card has dropped off my credit file as it past 6 years. Can it be re-added because of this ppi. The national debt line and the collection company say no. But the solicitors I have employed say it can.
    Can.you help
    Thanks

    Reply
    1. CreditExpert Neil

      Hi Chris, in terms of your credit report a default cannot be re-added with a new default date once it has been removed.
      The only way the debt could re-appear on your report would be if the company took the matter to court and a County Court Judgment is issued.
      The judgment would then be recorded on your report. If the judgment is paid within 30 days though it would be “Set Aside” and removed from your report.
      Kind regards Neil.

      Reply
  61. Jenny

    I have a number of debts that I have been paying a nominal fee to for the past 4 years. I understand that the defaults will drop off my credit report after 6 years but the debts will not be cleared by then. What is this likely to mean for my credit score?

    Thanks

    Jenny

    Reply
    1. CreditExpert Neil

      Hi Jenny, if you have no other delinquent accounts, defaults or CCJ’s on your report when the defaults come off then we would expect your score to improve. However if you have other negative information then this would still have an impact on your score and would stop it from improving. Kind regards Neil.

      Reply
      1. Jenny

        Hi Neil,

        Thanks for your reply. We have no other defaults or ccjs. What other kind of negative information could be on my report?

        Thanks

        Jenny

        Reply
        1. CreditExpert Stuart

          Hi Jenny,

          Other than defaults or CCJ’s there could be other areas that affect your Experian Credit Score such as a lack of history for the accounts for lenders to see how you are able to manage accounts, or applications for credit.

          If you are concerned about the information on your report, our team can help you out with understanding your Experian Credit Report. You can find where to contact us directly here.

          Kind regards,
          Stuart

          Reply
  62. Scott

    Hi I have a debt on my credit report that is due to come off next year as it will be 6 year old I have a chance to pay it off monthly if I accept this will the 6 years start over again when it will come off my file thanks

    Reply
    1. CreditExpert Neil

      Hi Scott, if the debt is showing on your report as a defaulted account it will come off your report six years from the default date. This is regardless of whether you start paying it or not. Kind regards Neil

      Reply
  63. Jess

    Hi – I have a default from 2012 on my account, which I paid off in full in 2013. I’m trying to get a mortgage now, but the mortgage broker is saying that I will have problems because the default is still showing up as a “default” even though the balance is now £0. He is saying I will need to contact the company that the default is with to get them to change the status to “settled”. However, when I look in my report, it says that a default can’t and won’t be changed to “settled”, even if it’s paid off. Maybe he was confused and meant to say it should be showing up as “satisfied”? Please can you clarify what a fully-paid default should be showing up as?
    Thanks.

    Reply
    1. CreditExpert Neil

      Hi Jess, once a default is paid it will be satisfied but it can’t be updated to show as settled.
      Not all lenders will record a satisfied date, but you should be able to see on your report that the account is satisfied.
      If the account is not showing as satisfied, please get in touch so we can help. Kind regards Neil

      Reply
  64. Anna Holden

    Hi,

    I first had a default marked on a loan account in August 2012. The loan is currently not in any form of repayment arrangement because it is being investigated by the lender as it contains an interest rate hedging product. It seems that ever since 2012 the lender has been recording the account as being in default on a monthly basis. My question is, if the lender is recording the account as being in default on a monthly basis, what date should be used for calculating when the default drops off my credit file? WIll it drop off in August 2018 (i.e. 6 years from August 2012) or will it stay on my record indefinitely due to the fact the lender is recording it as defaulted on a monthly basis and it is not satisfied yet?

    Reply
    1. CreditExpert Stuart

      Hi Anna

      In terms of accounts which are listed as a default, then these would remain on your Experian Credit Report for six years from the date the default was first recorded.

      So, essentially in the example you provided, the default if it was recorded in August 2012 would be removed from your Experian Credit Report in August 2018.

      Kind regards,
      Stuart

      Reply
  65. Becky

    Hi – my partner has 2 defaults on his credit file. These were caused by him taking out contracts for his sisters that they never managed to keep up the payments to. We have since paid off the 1 debt in full and 02 accepted a part settlement on the other, there is still about £180.00 outstanding on it. Can these defaults be taken off his file in any way as we are looking to take out a mortgage and are having trouble getting one without a massive deposit (due to the defaults). This seems a bit unfair that this is linking him in a bad way for making a decision to help out his family , which in turn is stopping us from buying a house and starting our own. His circumstances have now changed from that time (approx 4years ago), he is in full time employment with a good wage and has been able to take out car finance. How can his default cause so much problem for a mortgage??

    Reply
    1. CreditExpert Stuart

      Hi Becky,

      In terms of defaults that are listed on your partners credit report and understand that this may be causing an issue for a mortgage application at this time.

      In terms of the information listed on your partner’s report, these would be supplied to us by the lenders with whom you have dealings with at this time. You may want to ask your partner to contact the lenders directly to see if there’s any agreement that they can come to regarding this.

      You may also want to contact the Money Advice Service as they may be able to assist you with this as well. You can find their details available here.

      Kind regards,
      Stuart

      Reply
  66. Sarah

    I have a default on my record from 2011 – it was paid in full in 2012 however does not show as paid. The company the money was owed to was T-Mobile who now don’t exist. I contacted EE last year to ask them to remove it to which they agreed but haven’t done. Is there anything I can do?

    Reply
    1. CreditExpert Stuart

      Hi Sarah,

      In terms of a defaulted accounts that are listed on your Experian Credit Report, if the account was paid then this should be updated on your report by now.

      Our team can help you out with resolving this issue and make sure this information is resolved for you. You can find our contact details available here.

      Kind regards,
      Stuart

      Reply
  67. Ann Habbershaw

    Hi, I cancelled an account with 3 mobile phone Co in Feb 2014. They never sent on a final bill and but passed my account onto a debt company only a couple of months later and I immediately paid the amount for £32. Last year on checking my credit file they’ve registered a default for may of that year for £41 and it’s noted as settled. But none of the info matches up including the amount and how can they default me when quite clearly the account was closed properly and they never contacted me. As soon as I had the coutavt off the debt agenda it was paid. This is having an effect on. My credit report and I want to apply for a new mortgage and all for £32……although they’ve even got a
    The amount wrong….. Nothing matches!!!!

    Reply
    1. CreditExpert Joe

      Hi Ann, a default will stay on your report for 6 years from the date of default regardless of if it’s been paid off or not. If the amount/dates are incorrect though please contact us and we can raise a query with the lender for you.

      Joe

      Reply
  68. Gary Bain

    Hi guys,

    I had a default on my record from 31/03/2013 which hasn’t been satisfied. I call the lender in question asking about a settlement quote. Since then the default has been removed from my record. I have checked experian, equifax and clearscore and they all say the same?

    Can you shed any light on this? Im a fortunate pr will this pop up again in the future.

    Thans

    Reply
  69. Jay

    I have recently checked my credit report & have 5 defaults. 4 that i know about the other i believe someone commited fraud in my name. Either way i just wanted to know if i paid all 5 i’m aware they will stay on my report for 6 years..(1 of them is going in to the 6 year period now)..anyway I wanted to know will my score get better as right now its 453 out of 1000

    Reply
    1. CreditExpert Neil

      Hi Jay, if one of the accounts is fraudulent you should contact us with the details so that our Victims of Fraud team can take a look at it for you.
      Defaults are always removed six years after the date of the default. If you have no other delinquent accounts or county court judgments appearing on your report then we would expect your Experian credit score to increase once the last default is removed.
      Kind regards
      Neil

      Reply
  70. Joe

    Hi,

    This may seem like a dumb question but. I had a Default February 2012, When will this be removed from my report?

    I know it will be 6 years but does that mean it will no longer show from 1st Feb 2018? The only reason I’m asking is because I’m wondering if it is worth settling in full or just accepting their offer to partially settle. I suppose if it is going to be removed in 8 months then i might aswell save my self some money and only partially settle?

    If I only partially settle could this effect me in anyway after it has been removed from my credit report?

    I also have some late payments showing from June 2010, should these have been removed by now?

    Many Thanks,
    Joe

    Reply
    1. CreditExpert Neil

      Hi Joe, a default will be removed your report six years from the date of the default so a default recorded in February 2012 would come off the report in February 2018. If it was recorded on the 1st February it would not show on the report from the 2nd February.
      A partial settlement would be marked as partially satisfied on your report, but it will still be removed from the report six years from the default date, and would not affect your report after it has been removed.
      The payment history of an account is “frozen” when the account is closed so lenders can see how the account was run while it was active. So if the account is now settled then late payments from 2010 could still show on the report.
      While an account is active the payment history is kept for six years. Kind regards Neil

      Reply
      1. Joe

        Hi Neil,

        Thanks for you response with this. Can you tell me how long a ‘Frozen’ account stays on my credit report please?

        Reply
        1. CreditExpert Stuart

          Hi Joe,

          Any accounts which have been closed (either through settling or a default) would have it’s history remain frozen in place.

          As with all accounts that have been closed, they would then remain on your Experian Credit Report for 6 years after which it would be automatically removed from your Experian Credit Report.

          Kind regards,
          Stuart

          Reply
  71. Stewart

    I’ve had a number of credit agreements passed over to a DMP for a number of years. I have never missed a payment on the DMP and the plan is slowly coming to an end. However, I recently checked out my credit score (an appalling 252), and I noticed that one of my accounts was showing as “Delinquent”, however it has not been updated since the start of November 2015. My understanding is that the debt has recently been passed to a collection company who will continue to receive the money under the DMP.

    My question is, if the debt has been passed to a collection company, once it is paid off (the next few months), will the “delinquent” status be removed? if so, what will the new status be? and how will this new status affect my score?

    Reply
    1. CreditExpert Neil

      Hi Stewart.
      Although an account may be part of a DMP lenders may still record a delinquent balance as they are not getting payments in accordance with the original agreement.
      If the account is still active, once it has been brought up to date then we would expect the payments to be recorded as on time from then on.
      However if the account has been passed to a collection agency the company may have closed the account, so the status history would no longer be updated.
      As the late payments get older they will have less of an impact on your Experian credit score.
      Kind regards
      Neil.

      Reply
  72. Becky

    I have 3 defaults on my account all dated 2011, one in January and two in June, will these disappear this year or next?
    Thanks

    Reply
    1. CreditExpert Neil

      Hi Becky, defaults are kept on your credit report for six years, after this time they come off automatically. So we would expect the default from January 2011 to be off by now, and the defaults from June 2011 to come off this month.
      If the default from January 2011 still appears on your report contact us so we can get this investigated.
      Kind regards
      Neil

      Reply
  73. Michael folayan

    1. I have a bank account that defaulted in august 2011, will this come of my report this year?

    2. If i have an account which i finished paying of and on my report it says status closed, balance N/A what does this mean. shouldn’t it be of my file if i have paid the item off? it does state it is settled and satisfied aswell

    3. I have an eon account that i also have finished paying off and I don’t use their service, why is it still on my file, do i have to call them? it states status is open and no update report this month,

    4.lastly i had an creation account which i finished paying off for an item. shouldn’t this be on my file to show i paid it of ?

    thanks

    Reply
    1. CreditExpert Neil

      Hi Michael, thanks for your questions! I will go through them for you in order.
      1. The default will come off your report in August this year, six years from the date it was recorded.
      2. Once an account is closed it stays on your credit report for six years. N/A would mean not applicable, a balance on a closed account is usually zero. If the account hadn’t defaulted and was closed it would be marked as settled, any accounts that default and are paid are marked as satisfied.
      3. The account should be marked as closed, you may want to check with Eon to make sure they have closed the account, or contact us with the details and we can query it for you.
      4. Not all lenders will share information with us, so it is possible to have had an account that doesn’t show on your Experian credit Report. If you check with the lender they would be able to tell you which of the credit reference agencies they supply information too.
      Kind regards Neil.

      Reply
  74. MontyRomsy

    Hi, I had a default go against me in November 2013 and settlement was made October 2014, all my other accounts at this time were always kept up to date. I since went on and managed to get a mortgage in 2015 (although I had to put down a larger deposit then normally needed). Mortgage payments as well as all other payments for open accounts have always been paid on time and never missed and I have always had a positive balance in my bank account through regular income. However my credit rating hasn’t increased at all over the 2 years 8 months since settlement of the default. When should I start to see an improvement with my score as it has stayed around the 500 mark (very poor) ever since.
    Also does the default last on the record 6 years from first defaulted (my case nov 2013) or is it 6 years from settlement(oct 2014) as in my case I was unaware of the default on my account for 12months?
    Thanks

    Reply
    1. CreditExpert Neil

      Hi Monty, the defaults come off your report automatically 6 years from the date the default was recorded. The date that is paid won’t make any changes to when it comes off your report.
      We would expect your score to increase as the defaults get older and have less of an impact, but this can take a while.
      Having accounts that have been run well on your report will also help to build your credit score over time.
      Kind regards
      Neil

      Reply
  75. Lucy

    Hello

    I am rebuilding my credit score after a period of financial difficulty and have cleared most of my debts and set up payment plans on the rest.
    My Welsh Water account defaulted and I ended up owing them £900, I spoke with them a few months ago and agreed a monthly payment, part of which would clear the outstanding amount and the rest to cover the current bill, however today I checked my Experian score and I am showing as 1 month in arrears with Welsh Water. I just came off the phone to them, they said this is correct as the amount I am paying is coming off the default amount, so unless I clear the full arrears amount, the information on Experian will keep showing as behind and the number of months will keep increasing until I am actually paying current bills – essentially this could take a very long time to do.
    I thought the defaulted account would have been closed, does this sound correct to you?
    I have worked so hard to get my accounts in order in the hope of being able to get a mortgage in the next few years and now this seems like it will be putting a spanner in the works!

    Thanks in advance

    Lucy

    Reply
    1. CreditExpert Neil

      Hi Lucy, thanks for getting in touch. As they are still recording monthly payments on this account it sounds like they have not defaulted the account itself. Once an account is defaulted it is considered closed.
      If you have a payment arrangement to clear your outstanding bill then the lender may still record late payments, until the account is brought up to date. You can add a “notice of correction” to your report to explain that you have a payment arrangement with them. Find out more here. Kind regards Neil.

      Reply
  76. Liz

    A 3 account I never used was put on default. They sold my account to lowell. Immediately I found out I paid lowell the debt. My record still shows default from 3 network which means they’ve not updated it as fully satisfied and settled. I contacted lowell and they informed me 3 network has to update my credit file. I have contacted 3 network several times but no progress. They keep telling me it’s lowells business. Lowell got in contact with them and informed them it’s their duty to update the record due to them not transferring the default to them. Who do I need to contact regarding this as 3 network has refused to help me update my file. The payment has been made but they refused to update my record. I have disputed it on my credit file but no progress. Who can I contact to query this for me please? Thank you

    Reply
    1. CreditExpert Neil

      Hi Liz, when the debt is sold then it should be updated to show as satisfied with the original lender on your report, and a debt assigned flag added to the account. This will show that the debt has been passed to another company.
      If the 3 account is still showing as outstanding contact us with the details and we can query the 3 account with them on your behalf. We will also mark the account as disputed as we do this.
      Kind regards
      Neil.

      Reply
  77. Campbell

    I took out a phone contract for an ex, when we split we began the process to change the contract into his name…. instead he changed all the contact details and address so i couldn’t see the account and as a result i didn’t know it was still in my name or still existed as all chase emails and letters went to him.

    Changed credit report provider last month and this weird debt showed up from 2014 for over £2,000 after contacting the supplier they have said there is nothing they can do. I have spoken with the ex and he has confirmed it was him and is happy to pay the debt and have the default transferred to him if we can find a way to do it as he has acknowledged all of this was done without my knowledge (and was bordering on fraud). is there any way we can do this, the supplier says it cannot be done through them as the account is closed and has gone to a debt collector.

    Reply
    1. CreditExpert Neil

      Hi Campbell, I appreciate that this must be a frustrating situation to be in. The original lender should still be able to amend their information they are supplying to credit reference agencies, even if the debt has been sold, as this information should be accurate.
      If the lender changed the address details on the account without your consent then this would be reason to dispute what is recorded as it may not be accurate. If you contact us with the details of your dispute we can raise this with the company on your behalf.
      In regard to transferring the debt into your ex’s name then you may want to speak to your local Citizen’s Advice Bureau who would be able to advise you about this.
      Kind regards Neil.

      Reply
  78. FmCool

    Hi, just wants a clarification. I had a debt that had defaulted and sold to collection agency. collection agency wrote me to say the initial account was terminated in 2009, last payment in 2012. Both not on my credit report as it’s dropped off and I am sure no payment was made in 2012. My question is:
    Initial creditor put the default date on my report which I can’t remember as it had dropped off my file, if truly a payment was made in 2012, why isn’t showing in my report and how could a payment be made to the account that had been terminated?

    Reply
    1. CreditExpert Neil

      Hi Fmcool, a default will always come off your credit report six years from the default date whether it is paid or not. So an account defaulted in 2009 would have come off the report in 2015.
      Payments can continue towards accounts after they have defaulted, and indeed after they have come off your credit report. These payments though won’t change the date the default is removed.
      Kind regards Neil

      Reply
  79. Aiden

    I had a loan that was sold to a debt collection agency after I was made redundant a couple of years ago.
    I agreed a repayment schedule with the collection agency at the time, which I have been paying monthly by direct debit and haven’t missed any payments since.
    On checking my credit report it is showing a default every month?
    Surely only the original lender can issue a default (ie. I defaulted on their loan) – since I have agreed and made payments to the DCA on time every month and haven’t defaulted on that agreement, they shouldn’t be placing further defaults on my report?
    Is this correct?

    Reply
    1. CreditExpert Neil

      Hi Aiden, once the original account is passed to a debt collection agency it would be marked as defaulted and the account is effectively closed.

      If the debt collection agency are also recording the defaulted account on your credit report then the original account should be marked as satisfied and a flag added to say that it is “debt assigned”. Any lenders searching your report would then know that the debt has been sold on and may appear elsewhere on your report.

      The debt collection agency would record the account as defaulted to show how the original account was run. Although they may record an update on the status history each month it would only be considered as defaulted once and the original default date will remain unchanged.

      Once the default is paid off then it will be updated to show as satisfied.
      kind regards
      Neil.

      Reply
  80. CreditExpert Neil

    Hi Antony, if the accounts were included in the IVA then they should be recorded with default dates the same or earlier than the IVA. We would be able to query the default dates with NatWest on your behalf to see if they can amend this information. If you are able to supply a copy of your IVA confirmation to us we would be able to include this when we contact NatWest. Contact us with your details and the copy of the confirmation if you have this and we will be able to do this for you. Kind regards Neil.

    Reply
  81. Russ

    Hi,

    Due to an accident when I was hit by a car which I was not at fault, I was forced off work for 9 months. I did receive interim payments from insurer, but then they stopped because wanted make a (low) settlement to try make me accept, unfortunately due to the negotiations, before I was unable to pay my monthly payment to loans and cards etc, I contacted a DMP who agreed a token payment for about 3 months before agreeing on a full and final settlement.

    What I don’t understand is why some accounts had default on it, when the relationship with creditors was not broken down, and in some cases the negatition for the F&F was taking time but in end all was paid.

    I feel hard done by as this accident was no fault of mine, the insurer stopped paying just to get me accept a low sum, and all discussion and agreement with creiditor via DMP was never broken, yet a few years down the line when I have recovered from accident and back working full time and have the income but have poor credit score which should never happen.

    So is it correct for the default to appear even when the whole thing from token payment to f&f settlement was only a few months. Some of debt was small i.e. £500 and monthly payment was £19 and even worse one recorded a default the date after the f&f was agreed and paid.

    Please clarify if the report is correct, thank you

    Reply
    1. CreditExpert Neil

      Hi Russ, sorry to hear of your accident. Sadly with a debt management plan a lender can still record late payments. This is because the payments are not being made in accordance to the original agreement.
      The lender can also record a default while there is a debt management plan, however they should not record a default after the account has been settled. If you contact us with your details we can query any accounts where this has happened for you.
      You can also add a notice of correction to your credit report to explain your situation and why the debt management plan came about. Lenders will then be able to take this into account when they view your credit report.
      Kind regards Neil.

      Reply
  82. Kirsty

    Hi, I’m wondering if you can help me. I’ve been working really hard to try to increase my credit score so I can get a decent mortgage & it’s been working. However I logged on today to see that it has decreased dramatically because of a new ‘default’. The default is with o2, the account was closed in may 2013, however this is showing as a new default & undone all my hard work to increase my score. I have tried to contact o2 regarding this however my old number is now apparently linked with a corporate account and they cannot discuss it with me. I’m so confused and upset. They account is showing as up to date in the most recent box, but the box before that is showing defaulted.

    Reply
    1. CreditExpert Neil

      Hi Kirsty, that does sound odd as once an account had defaulted it would be closed, and we would not expect any the status history to then change.

      If you contact us with your details we will be able to query this account on your behalf with the company concerned.

      Kind regards Neil.

      Reply
  83. Taraneh

    Hi, I have debts on my credit report from 2008 and 2010 and just wondering when they will be removed from my report as I thought it was after 6 years?

    Reply
    1. CreditExpert Neil

      Hi Taraneh. Once an account is closed it is kept on a report for six years. After this if comes off automatically. So if the accounts were closed in 2008 and 2010 they would be off your report now. Kind regards Neil.

      Reply
  84. Beth

    I’ve recently had a default account show up on my credit record; this default is showing it was put in place in July 2016 however has only just showed up on my credit rating this was For a Lloyds bank account that was previously a joint account with an ex partner, the account I was removed from shortly after we split. I went into branch to sign documents to remove me from the account. My ex partner had used the overdraft so the bank said he had to clear the overdraft before I could be removed- this was done and confirmed with Lloyds I was no longer on the account.

    I have not been with my ex partner since 2015. And had received no post, no emails, no phone calls from Lloyds to say there was an unpaid amount on the account so I have had no knowledge of this account!

    I spoke with my ex partner and he said he had used the account and did receive a letter stating he needed to pay for the overdraft he had used; However all information went to his address for him.

    I’m now obviously worrying as it has affected my credit rating severely when I wasn’t even connected with the account and told by Lloyds that I was no longer on the joint account.

    I’ve put in a dispute and Experian have contacted Lloyds but I’m so concerned about the outcome if the default cannot be removed from my credit file.

    Reply
    1. CreditExpert Neil

      Hi Beth, I can see that this would be worrying for you. If your name was no longer on the joint account when the default occurred we would not expect it to be recorded on your report, so LLoyds may be prepared to remove the information.

      If Lloyds do feel it is correctly recorded then you would still have a few steps that you can take. You would be able to add a notice of correction to your report to explain the situation. Any lenders searching your report would then have to read this before proceeding and can take your comments into account.

      You would also be able to escalate the issue to the Office of the Information Commissioner. They would then be able to make a ruling on whether the account information is recorded correctly or not.

      You can find out more about this here. As you have already raised a query with Lloyds on your behalf we would expect to hear back from them shortly and will let you know when we do.
      Kind regards Neil.

      Reply
  85. lisa

    hi, my car was in an accident 7 months ago my insurance company was dealing with the claim they didnt issue me with a curtosy car for the 7 months i was still paying £500 fiance on the car and had no car.
    i spoke with my fiance company to see if i didnt have to pay while my insurance company was dealing with my claim which they agree. i was upto my 4th non payment due to the circumstance my finance company had rang my insurance company and said they wasnt paying out they had then issued me with a default and demanded the full money off me which is not on my credit rating can this be disputed as they didnt give me a chance to rectifiy things with them?

    Reply
    1. CreditExpert Neil

      Hi Lisa, if you have a copy of your credit report we would be able to query the default for you as you don’t believe it is accurately recorded. We would mark the entry as disputed while we do this for you. Contact us with your details and we will to do this.
      Kind regards
      Neil

      Reply
  86. K

    I had two mobile phone accounts that went into arrears nearly three years ago. They were sold on to a debt collection agency and marked on my credit report as closed/settled. I’ve been making regular payments to clear the debts off for the past two years. My credit score has been steadily improving and suddenly I get a notice this month to say that the two accounts have gone into default. For this month, my report says that the two accounts were opened, in default, and closed. No idea how it can be all three or how an account can be marked as settled and then go into default?!

    Reply
    1. CreditExpert Neil

      Hi K, if an account is sold to a debt collection agency we would expect the original account to be marked as defaulted at that point. The account may be marked as satisfied and debt assigned if the debt collection agency also wish to record the default on your report.
      To record a default 3 years after the debt was sold does sound odd, and the default date should relate to when payments stopped on the account originally.
      Contact us if the information has not been recorded this way on your report and we can raise a query for you.
      Kind regards Neil.

      Reply
  87. Fran

    Hi, I have 2 CCJ one is my fault and one is not, I have two questions, the one that is my fault I’m still paying for and it’s nearly been 6 years would this remain on my credit file until I pay it all off? Or will it be gone after the 6 years? The other one that isn’t my fault is that the uni I was going to and student loans stopped paying well they paid then detracted the payment I wasn’t aware of this as I had left to work aboard. I only knew about this when I returned back to the uk. In which was too late. I have spoken to the uni and they agreed it wasn’t my fault and that it was student loans. Can this be taken off my account as this has a longer time range than the others.
    Thanks
    Fran

    Reply
    1. CreditExpert Neil

      Hi Fran, the good news is that the CCJ will come off your report six years after the date of the judgment whether the judgment has been paid or not.
      For the CCJ which you feel was recorded incorrectly you would need to contact the court directly to request that the judgment is “set aside” and there is a fee for this.
      If the judgment is “set aside” then it would be removed from your report. The lender could reapply to the courts if they believe the debt is still outstanding.
      Kind regards Neil

      Reply
  88. James M

    Hi, a debt is shortly due to reach its 6 year period and ‘drop off’ my credit report. I am financially linked with my ex-wife on this debt – does the financial link also get removed from my file? thanks

    Reply
    1. CreditExpert Neil

      Hi James, the default would come off your credit report automatically after six years but you would need to complete and return a financial connections questionnaire to remove the financial association.
      A joint account that has defaulted is no longer considered an active account or financial connection, so as long as you have no other active accounts you would be able to request a financial disassociation already. You can download the form to do this here
      Kind regards Neil.

      Reply
    2. CreditExpert Neil

      Hi James, the financial association will not automatically come off your report when the debt does. To remove a financial connection you would need to complete and return a short questionnaire to confirm that you are no longer financially linked. You can find out more and download this here.
      Kind regards Neil.

      Reply
  89. Jamie

    I had a default about 6/7 years ago now that I have been paying off over that time and still am. The default was added to my credit file and disappeared after the 6years but it has all of a sudden reappeared in the last 2 months with the defaulted amount being the remaing amount. The debt is and has been for the last 6 plus years with a debt collection agency and they have no record of the default being raised again by the original creditor. I have tried to contact them but they can not identify me because I no longer have an account with them and my account was so old. I need this removed as I have already been punished with it for a long time, and the moment I am in need of a good credit score which mine was before this, my score has dropped from a nice 920 right down in the 500’s! How can I resolve this as this has already been added to my file and removed?

    Reply
    1. CreditExpert Neil

      Hi Jamie, once a default has been recorded the default date should not change and a default over six years old should not re-appear on your credit report.
      If you contact us with your details and the details of the default we will be able to query this entry with the lender on your behalf. Kind regards Neil.

      Reply
  90. keeley

    Hi,

    I was wondering if could help me. I had fraud on my mobile phone account and have been in a dispute with the company which has now gone to the ombudsman. They have ruled in my favour but have noticed my credit has gone from excellent to poor. The company has been asked to remove any negative report off my credit file. Will this still have an impact on my report or will it return to as if this debt was never there? I am concerned this will still affect my future credit.

    Reply
  91. Teresa Ward

    I have a default on my credit file. The start date is 28.3.03. The default date is 17.8.11 and It was updated on 24.4.16. I know it takes 6 years to clear but will it clear in 2017 or 2022?

    Reply
    1. CreditExpert Stuart

      Hi Teresa,

      It’s a good question to ask and I can see how you might be confused with the information that’s listed on your Experian Credit Report. The account which is listed on your Experian Credit Report would be removed overnight on 17/8/2017 as defaulted accounts will stay on your report for six years once the account is closed.

      We may sometimes get periodical updates from the lenders after an account has closed but I would like to reassure you that this would not have any impact on when your account would be removed from your report.

      Kind Regards,
      Stuart

      Reply
  92. andy

    HI,
    I have been defaulted with 3 credit card on August 2012 and paid back all the full amount on December 2016.
    Now I am looking to get a mortgage to buy house with my wife jointly. She has got 987 credit score on Experian credit report since last 8 months.
    if we apply jointly, what will be the status at present for Mortgage application? Will my default record will affect on it? Shall I wait till the date it removes from the credit file?
    Thank you.
    Regards.

    Reply
    1. CreditExpert Neil

      Hi Andy, if you apply for a mortgage now lenders will see your defaulted accounts, but they will also be able to see that you have paid them off. They will then use your information together with your wife’s information to make their decision. Having the defaults on your report doesn’t mean that you will always be rejected but you may find that it is harder to get the deals that you want. It is always up to the lender themselves as to what decision they make. Kind regards Neil.

      Reply
  93. Nikki

    Hi,

    Hope you can help I have a default which will be 6 years old in october, I am just anxious about register on the electrol roll incase it starts up the default again as I have never been registered in it before?

    Reply
    1. CreditExpert Neil

      Hi Nikki, you don’t need to worry about registering on the electoral roll, this will not change your default or the date it comes off your report in any way. It will still come off the report six years after the date the default was recorded.

      Registering on the electoral roll can also help to improve your Experian Credit Score. You can find out more about getting registered on the electoral roll here.
      Kind regards Neil

      Reply
  94. Ritha

    Hi, can you clarify for me please. I defaulted in 2013 and have been paying my debts on an agreed payment plan. This was due to bith my husband and myself being made redundant within months of each other. My debts have been passed on to different collectors on numerous occasions. As it keeps being passed to different collectors will the default date keep refreshing as it would have been due to come off my credit file in 2019?

    Reply
    1. CreditExpert Neil

      Hi Ritha, you don’t need to worry about the default date changing, it should always stay the same, even if it is passed to a new collection agency.

      If it is due to come off in 2019 it still will do, whether it has been paid or not.

      Kind regards Neil.

      Reply
  95. Mark Kelynack

    Hi, I moved overseas in Feb 2011 and Orange did not take a final payment of £48 when my ‘phone contract was cancelled. They did not pass any information to me, depsite having an e-mail address, and apparently, only sent letters to the old address, despite knowing I was heading overseas. Fast forward 16 months and I discover that Orange have sold my debt to Lowell Portfolio who are trying to recover. As soon as it becomes apparent that the debt is legitimate I settled (June 2013). However, the default date on my account is showing as Feb 2012, which is clealry not correct. How can I resolve this please in order to have the entry removed from my credit report as it is now over 6 years old? Thanks in advance.

    Reply
    1. CreditExpert Neil

      Hi Mark, if you have a copy of your Experian credit report we can contact Orange for you to query the date of the default. While we do this we will mark the entry as disputed.
      Contact us with your details and we will be able to help with this. Kind regards Neil.

      Reply
  96. Brian

    Hi Neil
    Great blog very helpful, my wife has a default on her account which I am paying off, would her credit score increase quicker if I pay it off at once, or would it carry on going up at the same pace if I just payed it monthly for the next nine months.
    Many thanks
    Brian

    Reply
    1. CreditExpert Neil

      Hi Brian, once a default is paid it will be updated as satisfied on your wife’s credit report. While a paid default is likely to be seen as preferable to an unpaid default, the speed that it is paid off is not something that would help your Experian Credit Score. Kind regards Neil.

      Reply
  97. James Connolly

    Hi, I have a number of defaulted accounts on my credit file which are due to drop off soon (6 years nearly up), due to these defaulted accounts my credit rating is Poor. Once they drop off, will my rating shoot up straight away. I have a high interest credit card, which i have payed off monthly for last 4 years, and all other accounts are up to date with no missing payments. I am registered on electoral register at my home address for 4 years. This the defaulted accounts gone, i feel id be rated good or excellent! Am i missing something?

    Reply
    1. CreditExpert Neil

      Hi James, as long as you have no other delinquent account or any county court judgments recorded on your credit report then we would expect your Experian Credit Score to increase once the last default is removed. Having other accounts that have been run well and being the electoral register should certainly help your score as well and it certainly sounds like you have got yourself in a good position for when the defaults come off the report. Kind regards Neil.

      Reply
  98. Michelle

    In 2005 my partner purchased a flat in his sole name. A few years after he purchased it he took out a secured loan over the property with GE Money. He went through a broker at that time loans.co.uk who included me in the loan despite my partner advising that he was the sole owner of the property and I was not on the Title Deeds. They advised at that time my salary would be taken into account as I was his partner and contributing to the monthly household bills etc. Anyway, I signed the loan documents as requested (being so young at that time I had no idea about the whole procedure with secured loans/mortgages etc). Fast forward to 2013/2014 my partner’s property was repossessed due to him losing his job and unable to afford the crazy repayments to the GE Money loan and the mortgage. Since then a default for GE Money has shown on my credit file as being satisfied in 2015. Throughout the whole repossession process all paperwork was sent and addressed to my partner and not myself. I have written to GE Money to ask that this default be removed as I should never have been on the loan in the first place due to me not being the homeowner. They wrote back advising that because my partner went through a broker they are who I should be writing to but that the said broker company had ceased trading. I think my next step would be to seek advice from a solicitor as I want to be able to apply for a mortgage in the near future. What would your suggestion be?

    Reply
    1. CreditExpert Neil

      Hi Michelle, if the default is recorded on your credit report and you believe that it is incorrect then we can raise a query with the company that have recorded it on your behalf.
      If the company believe it is recorded correctly and are unable to amend it then you would be able to escalate the matter to the Office of the Information Commissioner who would be able to make a ruling as to whether it is correct or not. Contact us with your details and we can get the query raised for you. Kind regards Neil

      Reply
  99. Bob

    I have just had my judgment set aside and recieved notice from the court in a Order letter that it is to be set aside. How long will it take to come off my credit report? And does my credit score go back to what it was before the judgment went on?

    Thanks,
    Mr Bob

    Reply
    1. CreditExpert Neil

      Hi Bob, once a judgment is set aside then the court will notify The Registry Trust Ltd who will then inform all of the credit reference agencies. This normally takes around 2 weeks.

      As long as no other information on your credit report has changed since the judgment went on then your score would go back to what it was, once the judgment is off.
      Kind regards
      Neil

      Reply
  100. Scott

    Hi I have defaulted on a couple of things a few years ago it will be 6 years next year is it law that it will be removed after 6 or can the debter keep the mark in your credit file ?? Question 2 I have settled a couple of old phone accounts that went into default now they are marked as settled on my account will lenders still no want to lend or would I have a good chance of getting a morgage ?

    Reply
    1. CreditExpert Neil

      Hi Scott.
      Defaulted accounts are always removed from your report six years from the date of the default. This is an agreed industry standard for all the credit reference agencies. The company that own the debt would not be able to prevent the default being removed.
      It is always up to the lender as to what they are prepared to accept when you make an application. Some may accept an application with a paid default, but others may still decline. It may be worth speaking to the lender before making an application for a mortgage if the defaults are still recorded on the report to see if this would cause you an issue. Kind regard Neil

      Reply
  101. Rachael

    Hi
    On my report under default I have one credit card account. It says it was opened in 2002 and though there is a very minor balance on it, it says settled in 2011. Does that mean it will drop off this year? Many thanks

    Reply
    1. CreditExpert Neil

      Hi Rachael, we keep defaulted accounts on your credit report for six years from the date of the default rather than from when it was paid.
      If the account only had late payments recorded, then it would be removed six years from the date it was settled in this case in 2017. Kind regards Neil.

      Reply
  102. Richard

    Hello everyone, I’m in the process of renting a house and they are doing credit checks at the minute, I’ve just had a look at my credit file and Experian have added a ccj??? I’ve never had a ccj my name is Richard but this ccj is registered to Stuart? This stuart has the same surname as me so how do I go about this, I’ve already paid the estate agents £270 for the credit and background checks which they are doing at the minute so that would surely fail it even though it’s not my ccj how in the hell can they get this wrong? Some advice would greatly be appreciated. Thank you! Rich.

    Reply
    1. CreditExpert Neil

      Hi Richard, that does sound odd, only information in your name should appear on your credit report. Please contact us with your details and we can get this looked at for you. Kind regards Neil.

      Reply
  103. David

    Hi I was going for a mortgage the other day it came up I have Ccj I only have 200 pounds left if I clear it and get a certificate that I paid it and got it changed to satisfied would I be able to get the mortgage or would I have to wait 6 years till it comes of my score

    Reply
    1. CreditExpert Neil

      Hi David, once the judgment has been paid and the court has been notified it will be updated to read as satisfied. Having a satisfied judgment on a report is generally seen as more positive than an outstanding judgment. However it would still be up to the lender as to whether they accept the application or not, and some may still decline if they see a judgment on the report at all. Kind regards Neil.

      Reply
  104. Jen

    After having a good score for many years. In June 2016 I lost my job, which meant my 3 accounts defaulted. I got a job in Sep and cleared all debts when i was paid in the October. I now have a shocking score (VERY POOR) I had no control over these circumstances. In fact I had to move back in with my parents (I’m 33) and since October have saved over £15k in the hopes of saving for a deposit for a part buy. I am assuming I will be laughed at if applying for a mortgage with this score. Can there be a way of explaining on the report why it defaulted. Or am i stuck on my parents sofa for the next seven years until these defaults are removed – for something that wasn’t my fault?

    Reply
    1. CreditExpert Neil

      Hi Jen, while defaulted accounts will stay on your credit report for six years it is possible to add what is called a “notice of correction” to your credit report to explain how the defaults occurred.
      Any lenders searching your report would need to read your comments before proceeding. The notice of correction would need to be under 200 words or less and can’t be incorrect or defamatory. Find out more here.
      It is always up to the lender as to what decision they make when you apply so I can’t say if lenders will accept an application while your report has recent defaults on it. It may be that lenders are only prepared to offer at higher rates. You may find our guide to preparing for a mortgage application useful here, and hopefully you will be off your parents sofa soon! Kind regards Neil

      Reply
  105. Jonny

    Hi, I have just received after default notice and a £95 fee after a missed payment of 9 days. I have received no other information regarding this, no notice that a payment was missed or anything. The first and only letter i received was to notify me of the default being served.

    Is this an ok thing for the company to do, It seems very over the top. I am going to pay the outstanding debt first thing in the morning but as I understand it the default is now on my credit file.

    Thank you for any advice.

    Jonny

    Reply
    1. CreditExpert Stuart

      Hey Jonny,

      When it comes to late payments that are recorded on your Experian Credit Report, the information we get is shared with us by the lenders who will advise us of if there is a late payment recorded or not.

      If you contact the lender who has issued the default notice to you, they’ll be able to advise you with this will negatively impact your credit report as well as advise you more about the fees that have been charged against you.

      Kind regards,
      Stuart

      Reply
  106. Christine

    Hi I have a ccj that was entered on 19th October 2011 can you please advise if this will come off at the start of October or the end of October

    Reply
    1. CreditExpert Stuart

      Hi Christine,

      Any time that a CCJ is listed on your Experian Credit Report, it would remain on your report for six years. After this point the CCJ would be automatically removed from your Experian Credit Report.

      As you mentioned the CCJ was recorded on the 19th of October 2011 and so this should be automatically removed from your report on the 19th of October 2017.

      Kind regards,
      Stuart

      Reply
  107. Matt

    Hi,

    I’ve a couple of defaults from O2 (they split the phone and air time into two separate accounts). One default hasn’t been updated for two years, which i’ve paid off. The other has also a zero balance and has for the last few months. However neither default is showing as satisfied. I’ve e-mailed O2 several times, but had no response or update.

    What can i do?

    Thanks,

    Matt

    Reply
    1. CreditExpert Neil

      Hi Matt, when a default is paid the account should be updated to show as satisfied, although the company may not record a satisfied date. If the accounts have not yet been updated get in touch with your details and we will be able to raise a query with the company concerned for you. Kind regards Neil.

      Reply
      1. Cathy

        12th Aug 17, 9:27 PM
        CATH3070

        Hi all. Can someone please help me. I was paying off an old first trust bank overdraft now with a balance of 300. Today I got a letter from the bank to say they sold the debt to asset link capital at a value of 919. Why have they sold it at the wrong amount? it’s not on my credit report. I’m scared to ring them incase it ends up showing on my credit file as I’m getting ready to apply for a mortgage. Should I just ignore this altogether. If I rING it might alert them that my last payment was on in June 17 and they add it to my file then it’ll ruin my score and show for 6 years. I’m so stressed worrying about this. I thought all was ok as I was paying it off, but looks like they haven’t even taken in to consideration the 600 quid I’ve already cleared . Please help

        Reply
        1. CreditExpert Stuart

          Hi Cathy,

          I’m sorry to hear that you have had trouble with your bank account now being marked as a default, especially in hearing the balance of the account is incorrect.

          In order to look at getting this issue resolved, you would need to contact the lenders directly as they are the owners of the accounts and would be able to tell you more about the recorded balance.

          You may also want to check a copy of your Experian Credit Report to see if there is any other information that might be incorrect. You can see more about the options available to you here.

          Kind regards,
          Stuart

          Reply
  108. Haroon azhar

    Hi
    I have just checked ccj has been added on to my credit file.i was moved abroad I just came back and found out this.before I was moved I lived on this address only for one month. I called them couple of times to put my dad’s name on the United utility bill before I was moved out but they demanded 300 pounds first to clear the account,they kept sending bill on my name till now and account is around 2600 pounds in debt.my other question is united utilities account will show on my file since the default date or when the ccj was added onto my file.. Many thanks

    Reply
    1. CreditExpert Neil

      Hi Haroon.
      A CCJ will stay on the report for six years from the date it was recorded. If the judgment is paid then it will be updated to show as satisfied. If you feel the judgment should not have been recorded you would need to contact the court directly.
      The default would also remain on your report for six years from the default date and then come off automatically. If you wanted to add a note to your report to explain the situation you would be able to do this. You can find out more about adding this here
      Kind regards Neil.

      Reply
  109. Barry

    Hello

    I have a default on my credit file it was from an old bank account oberdraft it will be 5 years since the default date in October I live in Scotland will this come off my credit file as it will be statue barred or does it stay on for a longer period of time

    Kind Regards
    Barry

    Reply
    1. CreditExpert Neil

      Hi Barry, we keep defaults on your credit report for six years from the date of the default, this will be the case even if the default was recorded in Scotland. Kind regards Neil.

      Reply
  110. Dale

    Hi

    I currently have defaults on my credit score however I am now in a position where I should be able to repay them. Therefore my question is, once I have repaid my default balances and the accounts become satisfied. Will my credit score reflect me having no defaults? Or will the defaults still remain for the rest of the 6 years they stay on for?

    Also if they are removed once being satisfied am I then in a position to better my credit score with paying my current commitments on time?

    Thanks
    Dale

    Reply
    1. CreditExpert Neil

      Hi Dale, when the defaulted accounts are paid they will be marked as satisfied, however the default status will still remain to show how the accounts were originally run and they will still have an impact on your Experian Credit Score.
      The defaults will remain for six years from the default date and then come off automatically. Having existing accounts that are well run on your report will help your Experian Credit Score and as the defaults get older they will have less of an impact.
      Kind regards Neil.

      Reply
  111. Alan

    Hi, I have just checked my credit score and was expecting it to be excellent, however one of my credit cards with a balance of £6 is showing as not being paid for 3 months. I thought that the balance had been settled and didn’t realise that there was this small amount outstanding. What makes me angry is that I have had no communication whatsoever from Halifax telling me that this has happened. Other than paying them £6 to settle the balance is there anything I can do to remove or stop this genuine mistake from affecting my credit score? Also one other question, why would a credit search from Centrica (Sainsbury’s Energy) have a negative impact on my credit score? Thanks in advance

    Reply
    1. CreditExpert Neil

      Hi Alan, if you feel the late payments should not be recorded as you were not notified of the outstanding balance contact us with the details and we can raise a query with the company concerned.
      Searches will reduce your Experian Credit Score in the short term. This is because lenders can be concerned that you could become over-committed if you have made recent applications and are then applying for further credit. Once the search is over 6 months old it will no longer reduce your Experian Credit Score.
      Kind regards Neil.

      Reply
  112. bodhi holley

    hi. i have a default showing up on my credit report from a company i personally have never had anything to do with. however, i live with my parents and it was their loan that went into default but its showing up on my credit score and report. im unsure if it should be doing this as the loan isnt actually anything to do with me. im just living in the same property as them

    Reply
    1. CreditExpert Stuart

      Hi Bodhi,

      It does seem a little odd that you have information relating to your parents showing on your Experian Credit Report as the information should only be related to you on your report.

      If you contact our team, they’ll be able to look into this for you. You can find our contact details available here.

      Kind regards,
      Stuart

      Reply
  113. Ash Patel

    Hi,

    I have defaulted on couple of accounts and they were now assigned it to CAIS agent. I have contacted that CAIS agent and settled that amount where I pay half of it and rest will be written-off.

    I can see on my report that there are 4 defaulted entries out of which 2 are original accounts and 2 are CAIS agents, Now my question was, once I pay agreed amount to the CAIS agent, will default on the original account be changed to satisfied or will it still stay as Defaulted ?

    I assume after paying agreed amount to CAIS agent status on that will be changed to Satisfied as well

    Regards
    Ash

    Reply
    1. CreditExpert Neil

      Hi Ash, once a default is paid to the agent it should be updated to read as satisfied. However the default status will remain so lenders can see how the account was run before it was paid.
      The original account should also have been marked as satisfied, and we would normally expect this to have happened when the account was passed to the debt collection agent. Most companies update monthly, if they haven’t been updated after this time contact us with the details ad we can query them for you. Kind regards Neil.

      Reply
  114. Luke

    Hello,

    I previously had bad credit history which is now under control and building up my credit report – it’s now in fair, previously I got a default on my account around 3.5 years ago (Halifax)- I am now in the position where I am saving for a mortgage and hope to have one early 2018 – will I get a mortgage ? Or wait it out until the default is removed ?

    Reply
    1. CreditExpert Neil

      Hi Luke, it is always up to the lender as to whether they will be prepared to offer while you have a default on your report. You may find that some lenders will only offer a mortgage at a higher rate. Our guide to preparing for an mortgage application is available here. Kind regards Neil.

      Reply
  115. john vincent

    hi, i had a loan off natwest, me and the wife were paying regular ,then the wife had cancer, with all the treatments she had to have she went off work for a year, her wages went down to half pay and we could not pay, they default our loan and over the six years we have been paying small monthly payments, the default has just come off. now had a strange letter that i must keep paying natwest with the monthly payments but wescot will look after the dept.
    The question i,m asking can wescot reapply the default for another 6 years, if i keep paying the monthly fee..
    thankyou

    Reply
    1. CreditExpert Neil

      Hi John, sorry to hear of your wife’s condition. Wescot would not be able to add the default back onto your credit report. Once a default has been recorded the default date should not change, even if the debt is passed to a collection agency.
      The only way that the debt could reappear on the report would be if it were taken to court and a county court judgment issued, the judgment would then appear on the report.
      Kind regards Neil.

      Reply
  116. Chris

    I have a default on my report due to a final bill that i was unaware of from a phone company (possibly due to a change of property)

    I have since paid the final bill of only £9 but on my report it says i have a delinquent balance of £111. how do i go about getting this either resolved or paid? and can i have my credit score amended due to me being unaware of the ongoing affect cause by a £9 bill.

    This is also currently stopping me from getting a mortgage

    many thnanks

    chris

    Reply
    1. CreditExpert Neil

      Hi Chris, you may want to contact the phone company to find out if the balance of £111 is what is due on the account. If you believe that the balance recorded is incorrect then we can query it with the company on your behalf if you contact us with your details.
      A default will stay on the report for six years, but once it is paid it will show as satisfied. You may find our guide to preparing for a mortgage useful here.
      Kind regards Neil.

      Reply
  117. Richard Dawson

    This question/comment relates to the fact that every single credit reference agency that I ask about how much a default removal is worth always give the same answer:

    I have asked this question of numerous credit agency ‘experts’ and they always give the same answer, that the score depends on the whole credit report and so they cannot say how much the removal of a default is worth. This is just a pathetic way of wriggling out of the question.

    Why is it that a single default can cut a credit score in half (as much as 300 points), but when it comes time for the default to be removed, as in my case, it only adds 8 points?

    This sounds like a scam by the credit reference agencies to penalise people for getting defaults and then keeping their scores low even when the defaults come off.

    Any explanation Experian ‘expert’?

    Reply
    1. CreditExpert Stuart

      Hi Richard,

      I understand your concerns about how the Experian Credit Score is calculated over time and I understand that you feel that you are being given an insufficient answer.

      I’m not able to really advise you on how other Credit Reference Agencies handle their scoring systems as each agency has their own algorithms for calculating the score. It is important to note however that the Experian Credit Score is just a guideline.

      In terms of the Experian Credit Score, as you’ve heard before this is calculated based on all the information that is listed on your report. Defaulted accounts are likely to have an impact on your Experian Credit Score at first, over time the impact of this is reduced and points would recover over time depending on the point in which the default is made.

      Therefore it’s entirely possible that by the time a default then is removed from your Experian Credit Report, the impact on your score would be minimal.

      I hope this has answer has helped you out and if you would like to learn more about how to improve your Experian Credit Score, you might find this guide helpful.

      Kind regards,
      Stuart

      Reply
  118. Ben

    Hi I have a default and have paid in full 31.00 it was a mistake on there part I’ve requested they remove this as I’m still a customer who spend a considerable amount each month

    They’ve told me 30 days to sort issue what will happen and will it still show as default

    Reply
    1. CreditExpert Neil

      Hi Ben, a company should only provide accurate information on your credit report, so if the default status was incorrectly recorded they should remove it. Most companies update monthly so we would expect the amendment to show when the next monthly update is received.
      Kind regards
      Neil.

      Reply
  119. Victoria

    My other half entered into an IVA two years ago. He didn’t know it was an IVA until we tried applying for a mortgage recently. The card has since been paid and cancelled. Is there any way of getting this taken off his report as he didn’t know it was a formal agreement he was entering?

    Reply
    1. CreditExpert Neil

      Hi Victoria, sadly once an IVA has been recorded on a credit report it will remain on the report for six years, when it is marked as completed it will be removed from the report six years from the start date.
      If your partner was unaware of IVA he may want to speak to the Insolvency Service or his local Citizens Advice Bureau who would be able to give further guidance on his options.
      He could also add a Notice of Correction to his credit report to explain how the IVA occurred for lenders to see when they search his report. Find out more here. Kind regards Neil.

      Reply
  120. Kit

    Hi,

    I left a house-share a month early in 2015 and received a final energy bill for around £80 in that time which was not forwarded to me (I moved abroad for 1.5 yrs) and therefore went unpaid.

    On returning to the UK and re-enrolling on the electoral register, I received a notice from a debt collection agency for the debt. I handled this, in conjunction with the energy company, and settled the amount in full. However, neither party could tell me whether this would impact by credit rating, although the energy company said they would be happy to write it off as a misunderstanding if required.

    My current Experian credit report does not show a default or a GAIN notification, but I am concerned that checks lenders might conduct (I am hoping to look for a mortgage) would flag me as unmortgageable without a second look. I am therefore wondering 1) whether the debt was actually registered as a default, if it isn’t showing up on my report (I am trying to establish this with the energy company), and 2) whether a notice of correction would help clear matters up when lenders start to check me out.

    Thanks,

    Kit

    Reply
    1. CreditExpert Neil

      Hi Kit, to check to see if a default was recorded you would need to ensure that your previous address has been included in your credit report application. If you have included the previous address on the report application and the default is not showing then it is likely that the company have not supplied the information to us.
      Not all lenders will share information with credit reference agencies. The lender should be able to confirm to you if they do supply the information to credit reference agencies and if so which ones.
      If the default is not on your Experian Credit Report you would have no need to add a notice of correction.
      If the information does appear on your credit report then we would be able to raise a query with the company on your behalf as they have said they have said it is a misunderstanding. Kind regards Neil.

      Reply
  121. Kevin Irvine

    Hi,

    I believe one of my defaults has now passed the 6 year point, on 31st Aug. It is still showing on my credit report today, and just want to clarify if this won’t actually come off until the next report is generated on 21st of this month?

    Also, if I was to apply for credit today, would the lender still see this default currently, or should I wait until I can see it is no longer there?

    Kind regards

    Kevin

    Reply
    1. CreditExpert Joe

      Hi Kevin, a default will be removed automatically 6 years after the date of default so if the account defaulted on 31/08/2011 then it would no longer be seen by anyone searching the report from 01/09/2017 onwards. If you have a CreditExpert membership then the report you see would refresh everyday and you should no longer see it, if it is still there then please contact us and we can investigate this for you. If you are using a service that refreshes your report every 30 days then you’d need to wait till the next refresh to no longer see it. Any lender searching in the meantime would no longer see it though.

      Joe

      Reply
  122. Sashieka Evans

    Hello I need your help. I took out a loan with Oakham limited in March 2016 for a some of £800 i was informed I’ll be playing back £1600 something around that. I was making my payments two times every month and my payments were always on time. I work as a care worker therefore I was on a zero hour contract. Therefore I wasn’t getting enough hours I tried to apply for income support but I was refused therefore after a certain period of time I was unable to keep up with my payments
    I then had to cancel my direct debit because I was always being charged for unpaid direct debits I was contacted about setting up an arrangement but because I didn’t have the money I couldn’t do so. My last payment was November 28, 2016. I’ve niw just recieved my recent credit report and saw that my account for oakham is in default which is reflecting on my credit file. I was wondering how I go about getting the removed as they have filed it aftee the 6 months time period? I’m now working and is able to make my payments if I pay the amount due will it remove from my account due to the fact they have put my account in default after the six months time period.

    Reply
    1. CreditExpert Neil

      Hi Sashieka,
      Sorry to hear about this default appearing on your credit report. Lenders should only record accurate information, a company will record a default when they consider that the relationship between you has broken down, but there is no set number of months before a default should be recorded.
      If you believe the default date is incorrect we would be able to query this for you with the company to see if they can amend it, however it would be up to the company as to whether they are prepared to change it. Contact us with your details if you would like us to raise a query for you. Kind regards Neil.

      Reply
  123. Natalie Gavienas

    Hi
    I defaulted on a payment in April 2015, I am paying back a monthly payment to the company, albeit less than the original agreement. The default date on the account is April 2015 and I would presume this will come off in April 2021? Or would it be 6 years from the date of my last payment?
    Thanks
    Natalie

    Reply
    1. CreditExpert Neil

      Hi Natalie, the default will come off six years from the default date, and not from the date of the last payment. So it would come off your report in April 2021.
      Kind regards Neil.

      Reply
  124. Andy Martin

    Hi,
    I have about six different defaults and I am in contact with step change for a debt management plan.
    At the same time, I have got a job offer but required SE Clearance. I am worried about defaults and its impact on SE clearance. I am now intending to pay regularly every month to step change and they will distribute to all creditors. My question is, do you think I will clear the SE clearance? any other suggestions will be greatly appreciated.
    Kind Regards
    AM

    Reply
    1. CreditExpert Neil

      Hi Andy, it would be up to the company that you have applied to if they are prepared to accept your application. So sadly I can’t say if they would accept or not.
      I certainly wish you all the best with your application.
      Kind regards
      Neil.

      Reply
  125. Joanne

    Hi, I have 4 defaults on my account for the same company ‘loans at home’ I don’t have a clue what these are and I have tried to google and all it comes up with is loans you take out at home from people on your door step :/ I have never ever taken out a loan of Of any type! I’m so confused and don’t know what to do to even find out who these people/company are

    What can I do?

    Reply
    1. CreditExpert Joe

      Hi Joanne, on your report there should be a contact details section at the end to contact the company for further details. You can also Contact us and we can dispute these for you if they are incorrect.

      Joe

      Reply
  126. Aidan Mullan

    Ive a settled defult on my account then my credit score came out the next week and dropped by 100 points with is this normal

    Reply
    1. CreditExpert Joe

      Settling a default wouldn’t affect your score. As defaults get older they will have less impact over time. Your score will have likely changed due to somthing else on your credit report changing. If you’ve seen your report you can contact us here to discuss further.

      Joe

      Reply
  127. Stefan Wiklo

    Hi

    I was in a debt management plan a while back,all is cleared now. But when I entered the plan was told by debt management company to stop paying lenders and now shows defaults. Is this how it should have happened?

    Any advise would be great cheers

    Reply
    1. CreditExpert Joe

      Hi Stefan, if you don’t stick to the original T&C’s of your agreements then a lender would be within their rights to default your agreement. You my want to contact the companies to double check their terms & conditions though.

      Joe

      Reply
  128. Dale

    Hi Please i need your help..My wife defaulted on 3 credit cards payment in Feb 2012, I checked on clear score.com last year but doesn’t show on it , She applied for 2 credit card last year and was approved, We wanted to apply for joint mortgage and my broker discovered that there’s default on call credit and experian. So he didn’t bother to go further. Should we just wait till Febuary 2018 ? as i have a good credit. Awaits your reply

    Reply
    1. CreditExpert Joe

      Hi Dale, each lender will have their own lending criteria so it would depend on them however if she defaulted in Feb 2012 then 6 years after the date of default it would no longer show on her credit report during a credit check.

      Joe

      Reply
  129. Prabjot Sandhu

    Hi i had an unplanned overdraft of £300 on my account because it was an under 19 account the manger at the bank said o didn’t have to pay it off so i didn’t for a month ( he told me to ignore the letters from the debt collectors and try to make a bank account some where else which i did) then tsb put a default on my credit history. Is there anyway i can get this removed and if not how long will it stay on my credit record because im looking to go to uni and i would need a loan and i dont even have a bank account.

    Reply
    1. CreditExpert Joe

      Hi Prabjot, the information we hold belongs to the lenders so for this data to be amended it would be up to TSB. We can dispute this for you if it’s incorrect though. You can contact us here.
      If TSB say it is correct & won’t be changed then it would stay on your report for 6 years from the date the account defaulted.

      Joe

      Reply
  130. charlie

    a few years ago my contact details used as part of a scan whereby my details we used to sign up to 3 phone contracts without my knowledge

    I am struggling to contact Vodafone to query the contract sit as I have no knowledge of my account number or mobile number. They therefore have no way of looking into it for and refuse to do so. I have just under £1000 pounds of monthly bills I have not paid.

    I now have
    a) no way of paying as I cannot contact Vodafone to discuss my ‘contract’
    b) I don’t know to and should have to
    c) no way of querying it

    how can I get this off my credit history!? if I cant, how long will it remain there for?

    Reply
    1. CreditExpert Joe

      Hi Charlie, if you have incorrect data on your report, we can dispute these for you. Our contact details are here. If these were fraudulently opened we have a dedicated fraud team who can look in to this for you.
      If an agreement was to stay on your report then it stays on there for 6 years from the date of the accounts closure (settlement or default date).

      Joe

      Reply
    1. CreditExpert Joe

      Hi Beth, defaults remain on your credit report for 6 years from the date of default, if the account defaulted in April 2014 then it would be removed in April 2020. As a default gets older it will have less impact over time.

      Joe

      Reply
  131. Dave

    Hi I had a delinquent account that led to a poor credit rating 2 years ago. I have noticed my credit rating is back of to excellent! can you explain what has changed?

    Reply
    1. CreditExpert Neil

      Hi Dave, as a delinquent account gets older it will have less of an impact on your Experian Credit Score. Also if you have well run accounts on your report they will be adding to your score, so it can be possible to have a good score even with some negative information on your Experian Credit Report. Kind regards Neil.

      Reply
  132. Stuart Clifton

    Hi, on my partners credit report there is showing an account which is in default. The balance is though showing as ‘zero’ although the history shows a number of months back there being a default balance and the more recent months zero. In the summary at the end of the report it doesn’t appear to be adding any amount to the total debt owed. However the lender has continued to write to my partner chasing the amount (as stated in the early months) and she said set up a payment arrangement. Why would it be showing a zero balance on the credit report but the lender be chasing for payment?
    Thanks

    Reply
    1. CreditExpert Neil

      Hi Stuart, if the debt has been sold to a collection agency then the original account would be marked as satisfied and may also have a “debt assigned” flag attached to show that it has been passed on. The collection agency may then record a separate entry on your report for the debt and although the debt with the original company would be showing a zero balance the debt would still be outstanding with the collection agency.
      Kind regards
      Neil.

      Reply
  133. Jason Richard

    Hi
    My home was unfortunately repossessed in November 2011 due to some financial difficulties at the time. The default date is entered as December 2011 although we defaulted much earlier in the year. Will this automatically be removed in December 2017?

    Many thanks

    Reply
    1. CreditExpert Stuart

      Hi Jason,

      If you have any accounts which defaulted on your Experian Credit Report, they would be automatically removed from our records after 6 years. This means that if there was an account that was defaulted in December 2011, this would be automatically removed from your report in December 2017.

      Kind regards,
      Stuart

      Reply
  134. Paulina

    Hello,

    I had some financial difficulties back in 2011. As I couldn’t manage it one by one I’ve signed up with steppchange to manage my debts. The program started in 2012 and all was paid off within 2 years. Now after 3 years after paying off all the debts ‘i just checked my score and report and just noticed that there is 3 accounts which has been apparently defaulted. They are all form the list of my debtors which i was paying off with stepchange. What can I do in this situation?

    Reply
    1. CreditExpert Neil

      Hi Paulina.
      Sadly even though an account may be part of a debt management plan the lender can still record the account as defaulted. This is because payments are not being made in accordance with the original agreement.
      You can add a “notice of correction” to your credit report to explain that the accounts were part of a payment plan. Any lenders searching your Experian Credit Report would then need to read this statement before proceeding. Find our more about this here.
      Kind regards
      Neil

      Reply
  135. Luke

    Hi,

    I have recently settled all of my accounts on my credit report. It’s now listed as very poor.

    How do I rebuild my credit rating? I do not have any monthly bills except rent which is paid cash and that’s it. I cannot obtain a credit card I’m almost sure of it.

    Despite all of that I have become better with my money was bad decisions from 5/6 years ago that crept up on me after I checked my report as I was looking to buy a house.

    Any help appreciated.

    Reply
    1. CreditExpert Stuart

      Hi Luke,

      I can see why you’d be concerned about your Experian Credit Score now showing as being very poor after settling all the accounts which are listed on your Experian Credit Report.

      In terms of your score, you will find that all the information which you can see on your report is what the score would be calculated on. That said you might also find our helpful tips on this page helpful in seeing which steps you can take to improve your Experian Credit Score.

      Without seeing a copy of this I’m not able to say for certain if there’s any particular items that might be negatively impacting your Experian Credit Report however our team would be happy to help you out if you did contact them directly.

      Kind regards,
      Stuart

      Reply
  136. Joanne

    Hi,
    Due to some bad relationship decisions some years back I ended up defaulting on several credit cards and entered a DMP with Payplan. I stayed on the plan for six years and was then in a position to approach my creditors with full and final settlement offers, all of which agreed (after much negotiations!!) and all defaulted accounts settled. The defaults for those accounts have now come off my credit file, last one was in August 2017, as defaulted in 2011. My question – will future mortgage lenders still be able to see the defaults on their systems? Do they have a different way of searching and what impact will this have do you think?
    Many thanks

    Reply
    1. CreditExpert Stuart

      Hi Joanne,

      First off, I’m glad to hear that you finally got through the debt issues that you faced in the past and the good news from at least what you’ve told me is that these no longer appear on your Experian Credit Report now.

      In terms of future mortgages or any credit applications that you make, the lenders shouldn’t be able to see this when checking your Experian Credit Report as we would no longer show this information and this shouldn’t impact you further in the future.

      Kind regards,
      Stuart

      Reply
  137. Lucy

    Hi,

    I have a question regarding this portion of the article:

    “Is my default Statute Barred?
    Although a default will be removed from your report after 6 years the lender may still pursue you for the debt, unless the debt is statute barred.

    A statute barred debt is a debt which is seen as unenforceable as the creditor has not chased it in the period allowed.

    If you have not made payment or signed acknowledgment of a debt in writing for 6 years in England and Wales and 5 years in Scotland then it could be statute barred.

    Your credit report won’t show whether a debt is statute barred. You may want to contact a free debt advice charity such as http://www.stepchange.org if you believe this to be the case.”

    I have a credit card that defaulted and the account was closed by the lender in January 2015.
    This card is still registered at that old address.
    I have moved since then, but never had the account details in order to update the address on that account.

    I only have one other account on my credit file, which is my current account, and is being run well.
    When I look at pre-check applictaions for credit cards, they can’t ‘find’ me, because I only have two accounts – one at my current address, and one at the old one.

    I’m wondering what my best course of action is here to help my credit file?

    I was thinking of contacting the credit card issuer to get the old account registered at my new address. But would this then prevent Statute Barring from occurring?
    (I am not in a position to pay yet, and do not know when I will be, as I’m ill).

    Thank you!

    Reply
    1. CreditExpert Stuart

      Hi Lucy,

      In terms of the steps that you can take in regards to changing the address information for an account, I do not believe that this would affect the account from being satute barred.

      That said I would recommend talking to a charity like StepChange or even the Money Advice Service who can advise you further on the steps that you can take as I am not a trained financial adviser and cannot help you further with this topic.

      Kind regards,
      Stuart

      Reply
  138. Suzanne

    Hi there I have a debt on my account from 2010 the company has not made any contact with me in the last 7yrs but keeps saying I’m missing payments on the account and have not defaulted the account, they just keep adding on interest. What can I do to have this removed as the debt is not statute barred and they really should of defaulted it a long time ago?

    Reply
    1. CreditExpert Stuart

      Hi Suzanne,

      If an account has been closed or defaulted then it would remain on your Experian Credit Report for the 6 years after which it would become automatically removed from your report.

      If the account is strill active but you have a late payment but have been keeping payments up to date, then this may be why the account is still showing on your Experian Credit Report.

      In terms of the account details, you may want to contact your lender who should be able to explain the account history and how this might reflect on your credit report.

      Kind regards,
      Stuart

      Reply
  139. Chris

    I have now settled all of my outstanding debts through Paypal, some of which where marked as default in January 2012 when they agreed to the payments from paypal. However some waited 2 years to mark these accounts as defaulted is there anyway to remove these from my file quicker?

    Reply
    1. CreditExpert Stuart

      Hi Chris,

      The account information which you’d see on your Experian Credit Report is provided to us by the lenders with whom you have agreements with and we’re not able to remove any information without the lenders permission. In terms of when the default was recorded, you may want to talk to the lender as they may be able to help you out with this.

      Kind regards,
      Stuart

      Reply
  140. Ajay Adhikari

    Hello everyone In 2012 I used the Halifax overdraft£2300 and shortly they closed my account without giving me a notice .After a six month the company called IDM contact me for the overdraft payment .They made me a easy way to pay that money by installement and I’m paying every month £15 for them . Now I’m planning to go for mortgage on this sinairo does it affect in my credit score or not and does it affect to me for to get a mortagage.At the movement my credit score is in average it helps to me to get a mortgage or not .

    Reply
    1. CreditExpert Stuart

      Hi Ajay,

      In terms of if being a payment plan might affect your chances to obtain a mortgage, I’m not able to really give you the advice you are looking for as I am not a trained financial advisor and can only help you out with details related to your Experian Credit Report.

      If you are concerned about how this might affect you, you may want to contact the Money Advice Service as they should be able to assist you with this. You can find out more about them here.

      Kind regards,
      Stuart

      Reply
  141. Helen

    Hi

    I have defaulted on my account for 4 years now and it has reallu affected my credit score. I want to pay it off now as i have a job now. Me and my partner want to buy a house. if i pay it off will my credit score change or it will still be bad even if its been paid off??

    Helen

    Reply
    1. CreditExpert Stuart

      Hi Helen,

      Your Experian Credit Score is based on all of the information which is listed on your Experian Credit Report and I understand that trying to get the best possible report beforce buying a house is important for you.

      As your Experian Credit Score is based on all the information on your Experian Credit Report, I’m not able to say for certain wether or not paying a balance off would affect your Experian Credit Score.

      It’s also important to note that each lender will have their own grading criteria when you apply for credit so, some may prefer that you pay the balance off while others may not.

      If you’re looking for tips, I’d recommend you check out this guide on how to improve your score. You may also want to take a look at this guide on tips on what to do if you’re looking to apply for a mortgage.

      Ultimately, as I am not a financial advisor, you may want to look for some advice on what steps you can take by contacting the Money Advice Service, which you can find here.

      Kind regards,
      Stuart

      Reply
  142. Ricahrd gegeory

    Hi. I have had an arrangement to pay two barclsycard debts for the last 4 years and have always made the payments to them. Would I be better off with a default (even at this stage) than an arrangement to pay? Which will help my credit file the best in the long run?

    Reply
    1. CreditExpert Neil

      Hi Richard, it would depend on what Barclaycard are currently recording on your credit report and how much longer the arrangement is to run for.
      If Barclaycard are currently recording the account as delinquent (a status of 3, 4, 5 or 6 in the payment history) and the arrangement still has a number of years to run, then you could see late payments on your credit report for however long the arrangement has left, plus six years from when it ends.
      If the account is recorded as a default now then the account would be effectively closed and removed from your report fully in six years time.
      While an arrangement can potentially stay on your report for longer than a default it would be possible to bring the account back up to date eventually, but with a default it is not.
      Some lenders may also look more negatively on a default than an account with an arrangement that they can see is being paid, however this would be up to the lender. Kind regards Neil.

      Reply
  143. Stewart

    Hi I have a default account on my file due to an error that was unable to be rectified with the lender, the file went default over 6 years ago, how do I get this removed?

    Reply
    1. CreditExpert Neil

      Hi Stewart. A defaulted account should be removed from your Experian Credit Report six years from the date of the default. This will happen whether it is paid or not. Check the default date on the account, and if it is over six years old and still showing on your report contact us so we can get this removed for you. Kind regards Neil.

      Reply
  144. Jonathan

    I had an loan account with Halifax which was seriously in arrears. I’ve cleared the loan in August well within the terms of the loan 48 months. But it still shows on my credit file that the Loan has been in serious arrears. Why is that? Grant it it does also show that it has been cleared.

    Reply
    1. CreditExpert Neil

      Hi Jonathan, Good to hear that you have been able to bring the account up to date. The payment history of an active account can be held for up to six years, every month it will be updated and any payment history over six years old will drop off.
      So the late payments will show in the payment history of the account, however as they get older they will less of an impact on your Experian Credit Report. Lenders will also be able to see it has now been paid. Kind regards Neil.

      Reply
  145. Helen Payne

    Hi
    I have one default on my credit report from a well known catalog company in Nov 2016. It was for 3 missed payments I thought I had set up a direct debit for. I have no serious adverse payment history on the account before this and had held the account for 8 years. I paid in full the total balance of £530 as soon as they informed me. Indeed they said by paying this my credit would not adversely be affected and the matter finished. They didn’t even ask me for the full amount just the missed payments, but I paid the full balance which on the following month statement was confirmed as zero owing. I thought the matter was closed.

    Fast forward a year later and I am about to relocate for work and was just ,about to sell my house when out the blue I am turned down twice for a mortgage on the new property. Search of credit file showed a single negative and that was the single default from the company for the 3 missed payments.

    I was totally unprepared as I had been told all was well as long as I paid. On contacting their complaints team, they refused to remove the default. I argued I had received no notification of their intentions, and that as I had run the account well for 8 years previously how was this default for 3 months a true reflection of how I genuinely handled the account. They investigated but refused to uphold my complaint. The reply was very generic and standard. The only part they will investigate is why when I paid the account in full in Jan 2017 it is not listed on my Experian file as not being settled until April. A minor detail with no bearing on my credit score.

    So after 20 years of never missing a mortgage, or , council tax telecom bill etc my credit score has been trashed from good to very poor (400). I cant relocate because I cant get a mortgage or even pass a credit check to rent. It has affected my and my children’s whole life. I have never had any credit cards or anything else to dilute out the impact of this single default. I have no way out of all this and risk losing everything I have worked for because this default gives me no financial flexibility. Feel like a total criminal and at age 49, six years is too long for me. I now risk losing my job because I cant move and by staying here my original mortgage deal has run out and I can only accept a standard variable rate as my bank wont offer me a new deal.

    How can one mistake on setting up a DD have impacted and destroyed my life, and now threatens everything I worked for over the years. I an 49 and 6 years for the default and no new mortgage deal is too long for me. Any advice would be so appreciated. The company involved said I could put a notice on my credit file, but that it wont really affect how potential mortgage lenders see me, something my mortgage broker agreed was a total waste of time.
    Is there nothing else I can do
    HP

    Reply
    1. CreditExpert Neil

      Hi Helen, I appreciate how frustrating it must be to find yourself in this situation. A lender can default an account after 3 missed payments, however I see that they advised you when they contacted you about the payments that no adverse information would be recorded. We can contact them on your behalf to query the recorded default as they advised that it would not be recorded as adverse. If you contact us with your details and the details of the what happened we can do this for you.
      Should the company still refuse to amend it you would then be able to escalate this to the Office of the Information Commissioner who could make a ruling.
      Having a default on your credit report shouldn’t necessarily prevent you from getting a mortgage, however it may mean that companies are only prepared to offer at higher rates.
      Kind regards Neil.

      Reply
  146. Sammy123

    I had two credit red default dots as negatives on my credit file as I got in to arrears on payments when my partner left me however I have worked really hard over the last 5 years to pay them back and I paid one back and the other I’m paying back monthly they both have only been on my file about 2/3 years something like that however when I paid one off they removed the default off my credit file for the one I’ve paid so I now only have 1 default which I’m happy about as one is better then two but is this normal can creditors decide to take them off early if you pay them it all back? As I thought they would stay no matter what for 6 years

    Reply
    1. CreditExpert Neil

      Hi Sammy123, we would not expect a lender to take a default off your credit report when it is paid, normally they will update it to show that it’s paid but they wouldn’t remove it.

      In most cases the default will stay on the report for the full six years. kind regards Neil.

      Reply
  147. surender

    Hi There,
    I have a default on my account which is now cleared the debt amount. It is going to lear March 2018 from credit history (i.e 6 years). However, Now am planning to buy a House. how likely could I get a mortgage? or Shall i wait till March 2018? please advise.

    Many Thanks
    surender

    Reply
    1. CreditExpert Neil

      Hi Surender, it is always up to the lender as to what they are prepared to accept when you apply for a mortgage so we can’t say if you would be accepted or not. You may find that a lender will only offer at a higher rate if you have a default.
      You may find our guide to preparing your credit report for a mortgage application useful here. Kind regards Neil.

      Reply
  148. Elizabeth Nutburn

    Hi,
    My husband and I are currently trying to get a mortgage and unfortunately his credit score is so low due to some pay day loans that he defaulted on 6 years ago.
    He paid a settlement amount on most of these in June 2016 apart from one which was paid in full in October 2017.
    The accounts were started on:
    05/04/2012,
    31/12/2011
    07/04/2012
    13/05/2011
    18/05/2011

    However, it also says that these accounts were settled on (in the credit report):
    31/12/2012 default/ended in grey and the partial settlement Jul (but not specific date)
    08/06/2016 default/ended in grey
    30/08/2012 default/ended in grey.
    30/01/2012 default/ended in grey.and the partial settlement Junl (but not specific date)
    17/07/2012 default/ended in grey.

    As these are all paid off now, or settled and they were taken out more than 6 years ago, shouldn’t they have come off his report by now?

    I am just checking as if we need to ring them (the pay day loan companies) or Experian can contact them that would be great.
    We get our Experian reports through Martin Lewis’ MSE website, so I am not sure if his report is different on another site? Or if we will need to join up the get this se

    Reply
    1. CreditExpert Neil

      Hi Elizabeth, the information on your Experian Credit Report will be the same information that you see through the Money Saving Expert website.
      The default date on the account is the important date in regards to when it comes off your credit report.
      It will always be six years from the default date that it is removed. This is regardless of the date that it is paid.
      So once the defaults reach six years they will come off automatically. If there are any defaults that you believe are over six years contact us and we can investigate.
      Kind regards
      Neil .

      Reply
  149. Katy Griffin

    Hi,

    When my husband was living in a rented house and moved out, he changed the name on the BT account to the new occupier.

    He had various disputes with BT as they were insistent that the account was still his and the new occupier had not been paying.

    He thought the matter was resolved but recently he started to get letters from a debt agency who BT had sold the debt to. He eventually just agreed to pay it to be done with it and they said that if he settled it, it would affect his credit rating.

    Today he has looked at his credit file and his score has rapidly decreased and a default has been added.

    Our mortgage comes up for renewal in a few months so now we are in a panic as we are worried we won’t be able to get a good mortgage. We have both had exemplary credit reports all our adult lives.

    Is there anything we can do?

    Reply
    1. CreditExpert Neil

      Hi Katy, BT should only record information that is accurate, so we would be able to dispute the entry on your husbands behalf to see if it can be removed. If he contacts us with his details and the details of the defaulted account we can arrange this for him.
      The entry will also be marked as disputed while we do this. If BT are unwilling to amend the information your husband would then be able too escalate the matter further with the Office of the Information Commissioner.
      Kind regards Neil.

      Reply

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