Video: Inside Experian

What does Experian do? And how do we use data to help people get to grips with their finances?

Watch this video to find out how joining Experian CreditExpert helped our customer Claire Barron get back on her feet financially, and how understanding your credit report and what’s on it could help you use it to get the things you want.

You can also see the other ways we help people protect, manage and make the most of their finances, and what new plans are in the pipeline – and how it’s more than just a credit report.

In 2013, Experian provided credit reports to around 2 million people, and answered more than 3.5 million calls and requests for help and support, helping customers with a variety of queries by phone (via our award-winning call centre), email and post.

The data you’re seeing on your credit report is the same data banks and lenders see about you – so if you see anything that isn’t right, you can take steps to rectify it.

With Experian CreditExpert membership you can see your Experian Credit Report and Score whenever you want, as well as the advice, information and tools you need to build and maintain a great credit score.  Having a good credit score can help you take steps to reduce your debts, get the credit deals you want and improve your general financial situation.

Experian can also help with protecting your identity – identity fraud is one of the fastest-growing crimes this century With CreditExpert you can get alerts sent to you by e-mail or text message whenever there are certain changes to your Experian Credit Report, as unexpected changes could indicate identity fraud. And with our victims of fraud team, web monitoring and credit monitoring features, we can help you stay safe online.

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