What to do about missed or late payments

Missing a credit repayment can happen to everyone – but don’t be tempted to skip or delay your monthly repayments.

Late or missed repayments stay on your credit report for at least six years, so it’s not hard to see how important it is to stay on the right side of repayments. Your credit report can show you if you’ve missed some payments on cards or loans you have.

What happens with missed or late payments?

If you apply for new credit, and lenders see late or missed payments on credit agreements with other lenders, they may be concerned that you will miss payments to them too.

Late or missed payments in the past six years are likely to impact your credit score, meaning that any credit you do apply for and manage to get might cost you more money.

Watch video: What happens if I miss a credit card payment?

Credit scores of course weigh up lots of different pieces of information, and if everything else on your report and application form is favourable, it need not be a deal-breaker. If you accidentally do miss one, you can explain it by adding a “notice of correction”, which is a statement of up to 200 words. And as your late payments become older they reduce the negative effect on your Experian Credit Score.

By monitoring your credit report, you could spot if you’d missed some payments on cards or loans you have. Find out more about it here.

And if you have a 0% balance or purchase deal, don’t let that fool you into missing a payment, as it could invalidate the promotional rate from then on, meaning you’d start paying interest on the balance.

Some tips to help ensure you don’t miss payments:

  • Set up a direct debit so you can make a payment as soon as you get a statement or a notification
  • Changing your payment date to a time that is more suitable (after pay day is usually a good one).
  • Get reminders by text or email to help alert them to the next credit payment due.

If you find that you are in financial difficulty and struggling to make ends meet, the most important thing is to deal with it as soon as possible.  Speak to debt advice charities such as Stepchange, talk to lenders, and ask for help.

300 thoughts on “What to do about missed or late payments

  1. Worried Parent

    Can you please advise. My daughter had 2 bank accounts. One was virtually inactive. She forgot to notify a change of address and mail wasn’t forwarded. She also forgot that she had a 4.99 Netflix direct debit on the account which was eventually not honoured and the debit went unpaid for 6 months. She discovered this when she was rejected for a credit card and signed up to Experian. Her main account is in very good standing and she has paid rent for 5 years without issue. Is there anything she can do to limit the damage? She has paid the 5 pounds overdraft at the bank.

    Thank you

    Reply
    1. CreditExpert Neil

      Hi, I can see that this would be worrying for you and your daughter. If your daughter was not aware of the late payments we could contact the company for her to see if they are able to amend them. However if they believe that they are correctly recorded the company may not be prepared to change this, if this is the case then your daughter can add what is called a “Notice of Correction” to her report to explain how the late payments happened. Lenders would then see this note and can take it into account when considering her for credit. You can find out more about this here.
      Kind regards
      CreditExpert Neil

      Reply
    2. Clint

      I have a similar problem currently, I ended my mobile phone contract with ee and paid what I believed to be my final bill and then cancelled the direct debit with the bank. I applied for credit and was declined so checked my credit report I had a late payment showing for 4 consecutive months from ee. I went into the shop and queried this they did explain that there was a further Bill issued for £12.00 which I was unaware off and I had moved house inbetween them issuing a bill so never received it. I paid the 12.00 there and then bit this is still causing issues. Is there any way o can have this removed

      Reply
      1. CreditExpert Neil

        Hi Clint. If you contact us we could raise a query with the lender as you never received a bill for the final £12.00. However if the company believes it is correctly recorded we would not be able to remove it. You would be able to add a note to your report though to explain how this happened. This is called a notice of correction. Find out more about these here. Kind regards Neil.

        Reply
  2. Liza

    when I called to British gas they told me that everything was paid. Then in about 3 months later I received a really high bill. I gave them a call and they told me that this bill covered a period since December to August plus fines. I did not pay that bill straight away and complained over the phone. I tried to clarify my situation on the phone but British gas insisted that I have to pay that bills dated from March 2015. Apparently, all my payments which I thought I did on time where the late payments. The person who I spoke to in August promised me to speak with the manager and eliminate the fines because I was not aware that it would apply. He never came back to me. This conflict was followed by my other pointless telephone conversations and written complains. Eventually, I gave up and after nothing was resolved I paid all the amount in November 2015. I changed the scheme on the phone but apparently nothing was done and I received another bill with a fine. My complains were not taken into account and it ended up that I decided to terminate my contract with British Gas and switch to other supplier. As soon as British Gas was notified that I terminated my contract with them, they referred me to the Experian as a bad customer. I feel like I have been bullied by British Gas.

    Reply
    1. CreditExpert Neil

      Hi Liza,
      I appreciate that this is a frustrating position to find yourself, but there are a few steps that you can take.
      Once you have checked the information recorded on your credit report we can contact British Gas to dispute the accuracy of any late payments they have recorded. While we do this we can make sure the entry is marked as disputed. If British Gas believe the information is correct then you would be able to add what is called a “Notice of Correction” to your report to explain what happened, as long as it is not incorrect or defamatory. We would also then be able to advise you on the next steps that you can take in referring the matter to the Office of the Information Commissioner.
      If you have not yet got your report you can find out how to apply here and then contact us here.
      Kind Regards
      CreditExpert Neil

      Reply
      1. Kate Evans

        Hi Neil,

        A similiar thing has happened with myself and some disputed payments from NPower. When I closed my account down and paid a final amount over the phone they said I was in credit and would be sent a cheque to refund the amount I was owed.
        I was then sent a letter demanding payment for underpaid energy which I disputed many times until I got so so sick of their pestering me I just paid the money.
        This has now affected a credit check which was ran against for a new employment as I have failed it.
        I am very upset is there anything I can do to change this information on my credit check?

        Thank you

        Reply
        1. CreditExpert Neil

          Hi Kate, if you have a copy of your Experian credit report and you believe that information is recorded incorrectly on the report, we will be able to contact the company on your behalf to dispute the accuracy of the information and see if they will amend it for you. While we do this we will mark the entry as disputed. Our contact details are available here. Kind regards Neil.

          Reply
      2. Sevinc Edikci

        Hi Neil,

        I have recently looked at my credit report after being refused a mobile phone contract. I noticed that there are late payments for British Gas which makes it a delinquent record but this account was actually a joint account and payments were either made from a direct debit or a credit card of the other account holder. I also moved out of the property for some period but I did not notify BGas to remove me from the account until the contract ended.

        What is the best way to go about this? Please advise.

        Thanks

        Reply
        1. CreditExpert Neil

          Hi Sevinc. If the payments were not made on time then the late payments would remain on the account. You can add a notice of correction to your credit report though to explain what happened and that you were not aware of the later payments. You can find out more about adding a notice of correction here. Kind regards Neil.

          Reply
  3. Martin

    Hi I’ve a question… I missed a natwest payment.. First time in my life. I have or had good credit rating always payed on time etc. will this no damage my rating, should I be worried?

    Reply
    1. CreditExpert Neil

      Hi Martin, missing one payment will have an impact on your credit score in the short term, but the good news is that as the late payment gets older, and as long as the subsequent payments are made then the impact of the late payment will be less and less and your Experian score will improve again.
      Kind regards
      CreditExpert Neil

      Reply
  4. Anthony

    Hi , I have just found out I have a late payment on my report for a Yorkshire water account that had been set up.y landlord had informed Yorkshire water that I was at the property but to my knowledge I had not received anything from Yorkshire water to say that a payment was due. It was only from a change in my credit report that I even knew about the late payment. As soon as I found out what had happened (four days after it was recorded on my credit report) I paid the outstanding amount. As I was unaware of any payment being due and had not received any post or other communication about the payment, can you advise how I can remove/contest the late payment on my otherwise excellent credit report. Thanks in advancs

    Reply
    1. CreditExpert Neil

      Hi Anthony,

      Thanks for getting in touch. If you have information that you think is wrong on your credit report we can contact the company for you to dispute what they have recorded. While we do this we will mark the entry as disputed, so any lenders searching your report will know that it is being investigated.
      Our Ask James page covers the dispute process in more detail here , together with our contact details.
      If the company don’t agree to change the information then we will be able to help you with the next steps that you can take.
      Kind regards
      CreditExpert Neil

      Reply
  5. dale

    Hi, I’ve got 2 credit cards, I’ve had them both since 2011, one I’ve never used and the other I’ve never missed a payment, I was in hospital recently and couldn’t make the payment, I was a week late in paying it and now cleared the whole balance, the late payment charge has been refunded, my bank update the credit reference agencies at the end of the month, I’m concerned as to what will go on my file, will it be late payment or will it be up to date, the bank cant tell he a huge amount.

    Thanks

    Reply
    1. CreditExpert Neil

      Hi Dale, it would be up to the company that you hold the account with if they decide to record this late payment on your credit report or not.
      If they do record it, we would be able to raise a dispute with them on your behalf, but as the payment was late they may not agree to remove it.

      Should this be the case then you would be able to add a “notice of correction” to your report to explain that you were in hospital when the payment was due.

      You can find out more about adding a notice of correction here .

      Kind regards
      CreditExpert Neil

      Reply
      1. Dale

        thanks Neil, is there a grace period where if the balance is cleared with a period of time the lender my not inform them of a late payment?

        Reply
        1. CreditExpert Neil

          Hi Dale, it would be up to the lender if they are prepared to do this. They are obliged to provide accurate information though, so if the payment is late they would be likely to record it as such, even if it were cleared shortly afterwards.
          Kind regards
          CreditExpert Neil

          Reply
  6. Corbin

    Hi,

    I missed a payment with Ikano bank as the direct debit come out the day before I got paid. I emailed them the day after to see why this happened but they don’t respond through email and say they will call back in 3 days. This didn’t happen. However I contacted them a few weeks later and they insist the late payment still stands, even though I emailed the company. How long does the late payment stay in for as I paid this 3 weeks later? Many thanks

    Reply
    1. CreditExpert Neil

      Hi Corbin, thanks for your question.
      The payment history on the account is updated every month, when we get the update the new payment status is recorded. The previous months payment history is kept for 72 months, but as new updates come in the older payment history will have less of an impact on your report.
      Once the payment is over six months old it would no longer be considered a recent late payment by most lenders.
      Kind regards
      CreditExpert Neil

      Reply
  7. Richard Washington

    Hi Neil

    I’m in the process of getting a mortgage my credit report has a default more than three years old from when I switched mobile phone cotract’s and was unaware of a £30 disconnection fee, thankfully my bank have agreed a mortgage in principle…however i’ve switched a credit card in November to a 0% interest, my original credit card I was told was then cleared however some residual interest was added to the account for the December statement and subsequently has gone 2 months unpaid, I have rang them to settle this today and was told that as the amount is so minimal (£1.99) it won’t flag up on my credit report as it would need to be over £10.00. Is this correct? Are there any further steps I should take?

    Thanks

    Richard

    Reply
    1. CreditExpert Neil

      Hi Richard, it would be up to the company themselves if they decide to record these as late payments, what you may wish to do is to check your credit report to see if they have done so or not. If they have would be able to contact them on your behalf to dispute the late payments. Checking your report will also let you know if there are any other accounts that may cause you problems when you apply for your mortgage. Find out how to apply here.
      You may find our mortgage application guide useful too, which is available here. We certainly wish you all the best with your mortgage application when you are ready to make it!
      Kind regards
      Neil

      Reply
  8. Claire

    I have a delinquent account which i cleared in full 3 years ago. However it still shows as ‘6’ in payments. Should this not be cleared as I paid in full? When will this delinquent mark come off my account, is it 6 yrs from when it was paid in full or 6 yrs from when it went delinquent? ??

    Reply
  9. Scott

    For the first time ever I payed my credit bill late. The payment was late by one day. The bill has always been paid in full and has been paid on time, until now. At the time, there was over £10000 in my current account with the same bank as the credit card, and there had been all month. The one day late payment was a mistake on my part, a simple, unintentional, error. They have since applied a late payment charge. The credit card is in my name only. In 3-4 months time my wife and myself intend to apply for a mortgage with the same bank. Will the late payment affect that application? We have never missed a bill payment and have never been in debt. We would be asking for a mortgage of around 150000, to combine with our deposit of around 120000 from our savings, most of which is held by the same bank.

    Reply
    1. CreditExpert Neil

      Hi Scott, I understand your concern about this late payment as you are thinking of applying for a mortgage.
      While the late payment is current, it would have a big impact on your credit report, as lenders will be concerned that you have commitments that are not being met.
      Once the late payment is no longer current then it will cause lenders less concern, and as it gets older the impact it has will decrease.
      The late payment would still be fairly recent in a few months time, so you may find that it has an impact on your mortgage application, but we would not expect it to prevent you from being accepted, particularly if the rest of your report is positive.
      You may find our guide on preparing for a mortgage application useful, available here.
      Kind regards
      Neil

      Reply
  10. Sean

    Hi, my partner and I are looking to apply for a mortgage soon. My credit score is good but I had a few late payments on an overdraft a few years back. However I was able to pay it off and close that account 3 years ago. Will this have much of a negative impact now?

    Reply
    1. Emma Beardsley

      Hi Sean, late payments effect your credit score for 6 months after this it has no impact towards the score. In regards to how a lender will view this we do not know as all lenders have their own criteria. You may wish to take a copy of your credit report to the lender before going ahead with the application to see if they can advise further. You may also find our Mortgage Application Guide helpful: http://www.experian.co.uk/consumer/improve/guides/mortgageapplication.html

      Good luck with your application!
      Kind Regards,
      CreditExpert Emma

      Reply
  11. Chris

    I had a direct debit set up for a phone contract payment. Unfortunately it failed for whatever reason, but I then paid it within 10 days. Will this count as a “late payment” still that will be on my credit report? Thanks

    Reply
  12. Amber

    Hi,

    I recently found out I had been charged a late payment fee on my credit card. I did not realise the payment was late as I had made the payment that day and noticed the following day that I had been charged the late payment fee.
    In my account, the date the payment was made and the late payment fee is the same date.
    Will this still effect my credit score?
    If I called the bank, is this something that they could remove from my account?

    Thank you

    Reply
    1. CreditExpert Neil

      Hi Amber, thanks for you question.
      Sadly a lender will record a late payment even it a payment is only a day late. The company may not have applied the late payment charge until the payment was overdue, if you contact them, they would be able to confirm the date the payment was due and the date they got your payment.
      If you believe that they have recorded the late payment incorrectly we can query the information with them on your behalf. You can find out more about how to do this here
      Kind regards
      CreditExpert Neil

      Reply
  13. Natalie Toole

    Hi,

    I missed payments on a topshop card for four months on the run. Apart from this I always made my payments.
    I am now applying for a mortgage and this is effecting my credit score. Can you suggest how I may be able to get rid of these.

    Thank you

    Reply
    1. CreditExpert Neil

      Hi Natalie, if the late payments have been recorded correctly then they would remain on your report.
      You can add what is called a “Notice of Correction” to your report to explain any circumstances behind the late payments.

      A Notice of Correction allows you to explain information on your credit report.
      Any credit applications that you make will be removed from a lender’s automated scoring system if you add a Notice of Correction to your report, this is so that they can take your comments into account.

      This means that you will not be able to get credit instantly (for example, by internet or in a shop) and may result in your application taking longer than normal.

      You can find out more about them here.

      Kind regards
      CreditExpert Neil

      Reply
  14. Ben Amos

    Hi,

    My fiancee has a car on finance and has never missed a payment. She moved over all her direct debits from Halifax to NatWest, and NatWest confirmed it was successful. However, we noticed today that the car payment had not been taken out yet. Upon ringing the car finance people they confirmed that the direct debit notice had been received but 9 days was not enough time process it, therefore it went through as a missed payment. It has now been paid by card. They also said they wrote a letter saying about a missed payment – which was never received. Will this go down as a default/ affect her credit rating? Is there anyway we can fight it as none of this is our fault?

    Kind regards,

    Ben

    Reply
    1. CreditExpert Neil

      Hi Ben, thanks for your question.
      I appreciate that this is a frustrating situation to find yourself. A single late payment would not be recorded as a default, and while it will have an impact on your wife’s report while it is current, as it gets older the negative affect will decrease considerably.
      However, if you do not believe it should be recorded we can contact the company concerned to query the accuracy of the information. While we so this we would mark the account as disputed.
      You can find our more about the dispute process here.
      Kind regards
      Neil

      Reply
  15. Harry

    Hi,

    My credit card got cancelled by the credit company due to missed payments. I still have a balance on the card to clear although I can no longer use this account. I have set up a direct debit to clear this balance. How much effect would this balance that is not available for my use affect my credit score? The unpaid balance is about half of the amount that was originally available on the card.

    Kind Regards,

    Harry

    Reply
    1. CreditExpert Neil

      Hi Harry, thanks for your question.
      If the account is closed then the limit on the card would no longer be taken into account as available credit, or in the calculation of the percentage of available credit that you are using.
      If they have recorded the account as a default, then they will mark it as satisfied once the balance has been paid.
      I hope this helps!
      Kind regards
      CreditExpert Neil

      Reply
  16. Michael H

    Hi, Thought this may be of some assurance and help to people who found this page as they accidentily missed a credit card payment.

    I’m not saying this will happen for everyone, but this is my situation.

    I have several credit cards/mortgage, always run my accounts well and never miss a payment. Took out a Sainsburys Credit card and usd it for a £170 purchase. Totally forgot to set up a direct debit payment….
    On 14 April received a YOU HAVE FAILED TO MAKE A MINIMUM PAYMENT letter from Sainsburys (dated 8 April) with a £12 late fee. I called Sainsburys on 15 April, explained I had just forgotten to pay. I said I could settle full amount today…
    They told me that as I had settled before the end of the month, it would have NO EFFECT AT ALL ON MY CREDIT FILE, and they were kind enough to take off the £12 fee.

    I lost all promotional rates, but this wasn’t something I was concerened with. Also I would have been able to pay minimum amount and still avoided any impact on my credit rating, but as I lost my promotional rates I’d have been paying 20% interest on my £170, which I didnt want.

    So my advice is to act as soon as you can and you may get away with it!!

    Reply
  17. Jay

    Hi.
    On checking my credit file recently I was worried to see that British Gas had recorded a late payment for an amount which I believed was under dispute. During the time the dispute was under investigation I changed employer. In the meantime British Gas replied to my old email address stating what was owed. Due to an oversight on my behalf I hadn’t furnished them with the new address. After much complaining British Gas have advised me that it is my own fault for not informing them of change of email and have refused point blank to Remove the marker from my credit history. Prior to this I have had a blemish free credit record. I feel rather bullied by British Gas and am extremely upset at their unwillingness to budge on this. Is there anything else I can do? Also I’m about to apply for a loan to help with my daughters impending wedding. Do you think this issue will affect my chances of getting the loan which will be from my bank whom I have banked with for years. Without any problems and have had previous loans with them and never missed a payment!!

    Jay

    Reply
    1. CreditExpert Neil

      Hi Jay, I appreciate that this must be frustrating for you.
      If you believe that information on your report is wrong then we can query this with the lender on your behalf. While we do this we will mark the information as disputed so anyone searching your report will know it is being investigated.
      If the company do not agree to amend the information then we would be able to advise you on the next steps that you can take such as adding a notice of correction to your report to explain your view and to escalate to the Office of the Information commissioner. Find out more about raising a dispute here.
      Kind regards
      Neil

      Reply
  18. Calum

    Hi,

    As part of a legacy I was on my parents mortgage and due to a standing order issue a payment was delayed which is now showing up on my credit report. I don’t pay the mortgage and I’m currently being removed as I want to apply for my own mortgage, can you tell me if I am removed from their mortgage i.e. balance paid in full will this still appear on my credit report?

    Best Regards,
    Calum

    Reply
    1. CreditExpert Stuart

      Hi Calum, I understand that you are concerned about a mortgage which is on your credit report at this time. If you have a record of the mortgage on your credit report, then this may still be listed on your report if you later remove yourself from the mortgage. This would then stay on your report for six years as this is how long accounts would remain on your report.
      Kind regards,
      Stuart

      Reply
  19. Fahd Mohammed

    Hi. I moved to Dubai in 2012 and left my current account active account. I had an overdraft facility of 1000 pounds. I did withdraw some money whilst I was abroad with the full attention of paying it back. I gave the money to my wife (now my ex) but she never paid it into the account. For 2 years I didn’t know that my account was in overdraft. As far as I was concerned, the overdraft was paid off. I have recently got back to the UK and was in for a shock when I found out the late payment charges on my overdraft. This has seriously affected my credit rating. I have spoken with the bank about it and agreed to pay it off within the next few months. Problem is, it is there on my history and seriously damaging my ability to get credit anywhere. What would be the best course of action to rectify this? Please advise.

    Reply
    1. CreditExpert Stuart

      Hi, I understand that you moved moved away from the UK but left a current account active in the UK whilst you was abroad. I appreciate that you was shocked when this happened and there are steps you can take regarding this. You might want to look into adding a Notice of Correction to your Experian Credit Report. This would allow you to explain the circumstances behind something that took place on your credit report so that lenders can assess this and take it on board when making a decision. You can find more about this here.
      Kind regards,
      Stuart

      Reply
  20. Asma

    Hi, I had an overdraft with RBS 8 years ago. But business went bad and I had to close down. The debt is left unpaid. RBS stopped contacting me a few years ago. Will the debt remain on my file until it’s paid or will it go away after some time?

    Reply
    1. CreditExpert Stuart

      Hi Asma, I understand that you are concerened about an account which you had with RBS regarding a defaulted account. I would like to advise you that defaulted accounts remain on your Experian Credit Report for six years after which they would be removed. You might also want to check out this video for more information about defaults.
      Kind regards,
      Stuart

      Reply
  21. Mariya Dimova

    Hi,
    Please help me!
    I bought new phone in November last year and I have changed the supplier from T-Mobile to O2. I have paid off my last bill + to unlock my old phone with T-mobile. Now I am trying to re-mortgage my house and checked my credit score found out that I have £21.43 late payment from T-Mobile but I did not receive any invoice regarding this. I have contacted T-Mobile to ask about and been told that they have send the invoice but I definitely did not received it. Please help me I do not know what to do!!!

    Reply
    1. CreditExpert Stuart

      Hi Mariya. I understand that you are have found a late payment mark on your credit report. If you contact us I can take a look at this for you. You can email me at uksocialsupport@experian.com. Please also include your name, DOB, current address along with your query so that I can help you with this.

      Thanks,
      Stuart

      Reply
  22. Peter

    Hello,

    I recently changed my current account from HSBC to Santander and in doing so the Santander Switch Team assured me all direct debits would be automatically transferred.

    Unfortunately the only direct debit transfer which didn’t work was my mortgage payment and as a result I paid my mortgage 7 days later than normal.

    I assume this will reflect negatively on my credit score therefore is there anything I can do to have this incident removed or corrected? It’s important for me as I’m looking to buy a new house next year and I don’t want something like this adversely affecting my mortgage application.

    Thanks
    Pete

    Reply
    1. CreditExpert Joe

      Hi Peter, if a payment is late or missed then the company is likely to mark this negatively on your credit report. If you have a copy of your credit report from us then we are able to query the information with the lenders for you, you can contact us in the following ways.
      In this situation you may want to contact Santander directly to see if they will provide you with a letter confirming their error. You could then forward this to your mortgage provider and see if they are willing to amend the file.
      Ultimately it’s the lenders decision how it will appear on the credit report as it’s their data. If the lender doesn’t amend the data, you may want to add a Notice of Correct to explain why the late payment occurred, for more information on Notice of Corrections check out this link.
      If you do need any further help, don’t hesitate to contact us.
      Thanks Joe.

      Reply
  23. Emma

    Hi,

    I took a store card with a retailer. I made payment and set it up for DD. However I have just been declined for a morg. I went to check my credit report and it says I have missed 3 payments!!! I know I set up a DD. It’s only for around £200 which I will call and pay off today! How do I get them to fix there mistake? If I cant that means my life is majorly impacted, no house, no wedding, no children all for the fact they made an error. They already made an error on the account when I first got it that I had to get them to fix! This is making me physically sick! I’ve worked soooo hard to get my credit score up and now it’s worse than ever! HELP!!

    Reply
    1. CreditExpert Joe

      Hi Emma, seeing your score go down when you’ve been working hard to improve it can be a nightmare, especially when it’s not your fault! The information you see on the credit report is the lenders own data so for this change it would be up to them to send us an update over. You say you’ve seen the missed payments recorded on your report, if this was on your Experian report then we are able to query this information for you! Just contact us via freephone or email and we can get this looked in to. Thanks Joe

      Reply
  24. Carl

    I got into trouble with credit card missed payments and and Santander current account(not my main bank a/c) around 18 months ago, I missed 6 payments with one credit card and 2 or 3 with another and didn’t pay overdraft fees in the Santander acc.

    Not surprisingly it destroyed my credit rating which went down to 569-poor. I was fortunate to find a descent paid job and will have cleared those credit card balances in the next 12 months, I’m currently paying a lot more than the minimum payment required at the moment on those cards.What I don’t understand is that my most recent credit score has shot up to 998!- excellent, though I know full well that if I applied for a mortgage it’d probably be declined due to missed credit cards payments at the end of 2014/start 2015

    Why would I have a score like that, surely it can’t be because I’ve had a clear 12 months where I have been paying off my card? It seems unrealistic, I’m very curious

    Reply
    1. CreditExpert Joe

      Hi Carl, firstly congratulations on the new job and getting your credit report back on track. The Experian credit score is designed to give you an indication of how we feel a lender would score you based on what we’ve learned. Each lender will score you on their own criteria so it’s always worth talking to them before making application, check out this video about lenders decisions.
      Missed payments can affect the Experian credit score for up to 6 months on active agreements, so if you say you haven’t missed any payments in the last 12 months then these wouldn’t be negatively affecting the score anymore.

      Reply
  25. John

    I was late with a payment on my nationwide loan by a couple of days last week .compleatly my fault I have a good credit score and it’s the first thing I’ve missed.but my house is up for sale and I want to apply for a mortgage .i am worried I’ll get knocked back because of my stupidity help!

    Reply
    1. CreditExpert Neil

      Hi John, I appreciate the frustration of having a late payment just before you are thinking of applying for a mortgage. Most companies update their information monthly so Nationwide may record this as a late payment on their next update. Sadly this will have an impact on any applications that you make particularly while the late payment is current, however once it is no longer the most recent months status it will have less of an affect, and as it gets older and lenders can see it was a one off it would be less likely to cause you difficulties, but it is always up to the individual lenders as to what decision they make.
      You would also be able to add a notice of correction to your report (once you have a copy of it) to explain how the late payment occurred. You can find out more about adding a notice of correction here. You may also find our guide on preparing your report for a mortgage application useful here.
      Kind Regards
      CreditExpert Neil

      Reply
  26. kelvin

    If you miss payment does that payment get added to the next months bill IEI next month is 2 months worth, or is it made part of the payment at a higher interest rate ?

    Reply
    1. CreditExpert Stuart

      Hi Kelvin, if you have missed a payment, then you would still owe the money that is owed on the account for the next month. If you are having any issues with making repayments on an account, you might want to contact the Money Advice Service for more advice.

      Kind Regards,
      Stuart

      Reply
  27. Jade

    Hi, I am going to be applying for my mortgage in July this year. I have a very good credit score (already looked at this through experian) however I missed 2 payments a couple of years ago on my credit card. One was in 2013 and the other was late in 2014. They were both paid a day late. Will this have any impact on my mortgage application?

    Reply
    1. CreditExpert Stuart

      Hi Jade, I understand that at this time you are in the process of applying for a mortgage that you are concerned about how your history might impact your credit report. If you have missed a payment and this shows on your report then this might impact your chances to obtain credit based on what the lender you are applying for decides when you make an application. As your applying for a mortgage, You might want to check out this great guide on what to do during the mortgage application process. Thanks, Stuart

      Reply
  28. Claire

    Hi,
    I had a defaulted halifax account which was cleared off my credit report this month and a t-mobile account with late payments from over 5 years ago, so due to come off soon. It says that ‘As your most recent delinquent or defaulted credit account increases in age, the negative effect this has on your Experian Credit Score reduces’ but yet my credit rating hasn’t reduced in negativity and didn’t improve when the Halifax account was cleared off my score, why was this?

    Reply
    1. CreditExpert Neil

      Hi Claire, thanks for your question. Your Experian credit score is calculated from all of the information in your credit report, so it will depend on what other information is recorded on the report to what the effect will be on your score when an older default or delinquent account comes off the report.
      As there is still a delinquent account still appearing on your report when the defaulted Halifax account came off, then this would still be affecting your score, and so you may not see an increase. If there are no further delinquent or defaults recorded when the T-Mobile account comes off we would definitely expect to see an increase in score.
      For more about scoring please see our guide available here.
      Kind regards
      CreditExpert Neil

      Reply
  29. Tracy

    I have a secured loan which I set up a direct debit for, the direct debit failed as I had not transferred enough money. But when I realised, I paid it the very next day by card over the phone. But now the company have put an arrears notice on my credit file, even though it was cleared the next day. Is this right?

    Reply
    1. CreditExpert Neil

      Hi Tracy, sadly if the payment was late, even by only a day, then the company can record a late payment on your credit report.
      The good news is that once the late payment is no longer for the current month it will start having less of an impact, and as it gets older the negative affect on your report will continue to reduce.
      Kind regards
      CreditExpert Neil

      Reply
  30. lewis

    Hi,

    My debit card recently expired and one my Moonfruit website payments couldn’t be taken, It wasn’t a direct Debit, I just set up a subscription through the specific debit ‘card’, will is go down as a missed payment or do the subscription just stop? would it affect my credit for mortgages etc?

    Reply
    1. CreditExpert Joe

      Hi Lewis, if a payment is missed then that company may recorded it on your credit report. However from your comment I understand the payment was missed with Moonfruit who do not share payment history with us. So this won’t be recorded on your credit report. As for what will happen with the subscription this will depend on Moonfruits own T&C’s so its worth checking up with them for that. Regards Joe

      Reply
  31. Lauren

    Hi – Me and my partner are selling up and wanting to port our existing mortgage, lending an additional amount (half of what we have been told our wages would allow) and move house. I did a credit check through equifax just for a nosey really and both of our overall credit scores come out as excellent. However I have 2 late payments 18minrhs ago, is our application scuppered?

    Reply
      1. Lauren

        Thanks Joe, I diddnt even imagine there could be a problem. We took out or original mortgage out in November 13 and I did notice at that time my partner had a few late payments listed befor that date. I’m keeping my fingers crossed that this means the might be a little lenient

        Reply
  32. Lauren

    Hi I just wanted to leave a little update. For anyone who is also worrying about getting a mortgage with late payments. We just got approved for our mortgage today I did our credit scores on equifax an although mine was good I had 2 late payments in the last 18months. An a few over the last 4-6 years. We had no problems at all and our mortgage advisor said these missed payments diddnt show up. They were on unsecured credit. The sleepless nights were pointless..

    Reply
  33. Hillary

    I recently opened a credit account with a high street store and ordered some items instore to be delivered to the shop for me to collect. When the items arrived rather than notify me (the account holder) the store sent a letter to my husband (who also has an account with the same store) to collect the items. I did not receive any other notification either calls/emails that the items had arrived in store. Needless to say, my husband failed to pass on the message to me and I didn’t hear any more from the company.

    A few weeks passed when I went on holiday. Rather than return the items or attempt to contact me, the store held onto them and it was only when the credit company contacted me to advise that I had missed a payment that I realised the store still had the items there. I went to the store ASAP and arranged for the items to be returned and a refund issued to my card. In the meantime, because of my concern at the impact on my credit rating I paid off the missed payment charge and interest. I did not want this hanging over me although I appreciate that maybe I shouldnt have done this if I was in dispute with them.

    I subsequently called the store/company complaints line and explained that I had ended up being charged for a situation I didnt believe to be my fault. They agreed with me and advised that they would ask the credit card company to refund the payments I had made as it was the store’s fault that I had missed a payment.

    I am now concerned that despite my dispute being upheld and a refund of the missed payment and interest being processed that I will have inadvertently affected my credit score by paying the late charge in the first place. Is this likely?

    Thanks

    Reply
    1. CreditExpert Stuart

      Hi Hillary,

      I understand that you are concerned about a recent missed payment which might have been affected your credit report. I understand that this might be concerning considering the circumstances around the account.

      If you are concerned about a late payment being recorded on your report, you might want to contact the lender to see if they have recorded this on your credit report history. You might also want to check out a copy of your credit report to see if the information is accurately showing on your report. You can find out about this here.

      If you feel there is inaccurate information, we can help dispute this with the lenders if you contact us in the future. You can find our contact details here.

      Kind regards,
      Stuart

      Reply
  34. Neil

    Hi.
    I have a loan with Lloyd’s that has been returned. Normally they allow me to pay it again after five days,which I have always managed to do so (this has only happened 3 times in 3 years).
    However,this month I’m not going to have the funds available after it already returning.
    What will happen?

    Reply
    1. CreditExpert Neil

      Hi Neil, I understand your concern about missing a payment. It is likely that Lloyds will record it as a late payment on your report, which would appear as a “1” in the payment history on a credit report. If the account is brought up to date when the next payment is due then it would revert to a status of “0” showing it has been paid. While a late payment is current it would have an affect on your Experian score, but as it gets older it will have less of an impact.
      If the payment isn’t caught up when the next months is due then the bank may continue to record late payments, having 3 or more months of arrears would mean that the account would be considered delinquent and this will have a longer term affect on your report.
      You may want to speak to your bank to let them know what your situation is, and they should be able to confirm to you how they intend to record it on your report.
      Kind regards
      CreditExpert Neil

      Reply
  35. Amar

    Help!

    I recently wanted to make a mortgage application but noticed that on my credit file I had a late payment for my mortgage stating “1”.

    I checked with the mortgage company concerned and they have informed me that they had attempted to take a payment from my account on the 16 February 2016 but this had failed and wrote to me that they will take payment 10 working days later. However, I did not receive this letter and I was none the wiser and they actually took the payment on the 01 March 2016.

    I checked with the bank concerning the payment to the mortgage company who have informed me that on the 16 February 2016 when the mortgage company tried to take the payment through direct debit. I had transferred money from another account to make the payment but it had not cleared and hence why it was not paid. But the transferred amount had showed up on the system after the direct debit payment on the same day as well. I have seen the bank statement which shows that the money was in the account on this day.

    Furthermore, I did not receive the letter as otherwise I could have made the payment straight away over the telephone avoiding the late payment report on my account as the funds where already there. Secondly, if this was a month with 30 days no late payment would have shown up.

    I also rang the mortgage company’s customer services on 09 June 2016 who claimed to understand the situation and made a request for my credit file to be amended and updated. However, I received a letter dated 16 June 2016 totally opposite of what I had been told on the telephone stating that the arrears was showing correctly. I made another phone call to the customer services who than informed me they could see from their notes my previous explanation and request for the amended credit file had been declined by the “back office” and hence the letter I received.

    I find this totally unreasonable especially as I had no notification of the late payment as now I will not be able to purchase the house

    What can I do?

    Thank you.

    Kind Regards,

    Amar

    Reply
    1. CreditExpert Neil

      Hi Amar, thanks for getting in touch.
      I understand that this is a frustrating situation to find yourself in, particularly when you are looking to apply for a new mortgage.
      A lender would not necessarily need to write to you to inform you that they intend to record a late payment, as this would normally be covered in the terms and conditions of the agreement you hold with them.
      If you believe that the late payment should not have been recorded, then we can contact the lender on your behalf to raise a query with them. If the lender still believes the late payment is correctly recorded we would then be able to advise you on further steps you can take such as adding a notice of correction to the entry.
      This is a statement of under 200 words or less, where you can explain why the late payment occurred, this would mean that an applications you make will refer out of automatic decision making processes, so the lender can read you statement, and take it into account if they choose.
      If you would like for us to query the late payment contact us with your details and we can arrange this.
      Having a single late payment on your report should not prevent you from getting a mortgage entirely. Once the late payment is over 6 months old it would no longer be considered recent, and will have much less of an impact on your report.
      You may also find our guide to mortgage applications useful here, and wish you all the best with any future applications.
      Kind regards
      CreditExpert Neil

      Reply
  36. Danielle

    Hi I received a letter from Lloyd’s credit card saying that they were going to up my APR on my credit card because I had been late with a payment. I have never been late or missed a payment. When I called lloyds to query this they even said to me we can not see no evidence of a late payment on your account so not sure why I had received the letter!! Till now I am still non the wiser to if this has been lifted as no one seemed to be able to answer me. I have since paid the credit card off but I really do not want this hanging over me especially when I have never ever been late or missed any payments!!

    Thanks

    Reply
    1. CreditExpert Stuart

      Hi Danielle, I can imagine it was a shock to be told that you have made a late payment and appreciate that it would also be frustrating to then be told that they are not able to see evidence of this on their records.

      You might want to obtain a copy of your credit report, such as your Experian Credit Report, to see if there is any information which may be adversely affecting you at this time. You can find more about this here.

      If you did find any errors on your report, we would be more than happy to assist you with this, you can find how to contact us here.

      Kind regards, Stuart

      Reply
  37. Cal

    Hi,

    Me and my partner are going in for a mortage in August. My partners credit is perfect and she has a high score of 844 with no missed payments ever and I have a score of 733 with 1 LATE payment in May this year. It has marked down as a “1”

    Will this affect us and if so how bad will it affect us?

    Thanks so much

    Cal

    Reply
    1. CreditExpert Neil

      Hi Cal, as the late payment is still fairly recent then it is something that may cause concern for lenders, however they will be able to see that it is just the one late payment rather than a series of late payments so we would expect it to prevent you from getting a mortgage at all. The lending decision is always up to the lender themselves though. For more about getting a mortgage and your credit report take a look at this video.
      Kind regards
      Neil

      Reply
  38. alimax

    I have checked my file and saw i have late payments from June 2010 recorded as 1 then they moved onto 2 then 3 till i settled the account in December last year. When would they all leave my account shouldn’t it be 6 years or more. please explain in detail if you can as i have written to bank several times and they keep refusing to remove the late payments as a goodwill gesture.
    Many thanks

    Reply
    1. CreditExpert Neil

      Hi Alimax. How long late payments will remain on your report will depend on whether the account is active or not. While the account is active the payment history will be updated each month, and will go back up to six years. So a late payment on an active account could show on your report for six years from when it occurred.
      When an account is closed then the payment history is frozen to show how the account was run while it was still active. The payment history will then remain on the report as it is for six years from the date it was settled, when the whole account will be removed from the report. Any lenders searching the report will be able to see that the account is closed and marked as settled, so they will be aware that the late payments are no longer current.
      I hope this helps! kind regards Neil

      Reply
  39. Sam

    Hi

    Although I pay my credit card on the same day of the month every month, I recently noticed a “late payment” charge on my Natwest credit card statement. I immediately rang, and was informed that although I paid every month, my statement was generated the day AFTER my payment last month – so essentially I had two payments on one statement and non on the next.
    Natwest immediately refunded me the late payment charge and explained she’d cancelled it from the system as a gesture of goodwill (I have a long history with them and have never missed a payment). We also set a direct debit up to come out with each new statement so this didn’t happen again.
    She said it wouldn’t have any impact on my credit file because they only send data once a month and because she had refunded the charge I had nothing to worry about.

    I will keep an eye on my credit file but was she correct in saying that because she had removed the charge my credit file will not be affected? I will be applying for a mortgage within the next year and have a very good credit score at present – I have never missed a payment it was just I sent two payments on the same statement!

    Kind regards
    Sam

    Reply
    1. CreditExpert Neil

      Hi Sam, I can see how you would be concerned about a late payment when you have always made sure your account is paid on time!
      The information that we receive about your account comes directly from NatWest when they have refunded the late payment charge they would also have been able to update the account information so that no late payment would be recorded and sent to credit reference agencies.
      If for any reason this did not happen and you do see a late payment on your report we would be able to raise a query for you and NatWest would be able to update the information for you.
      Kind regards
      CreditExpert Neil

      Reply
  40. Kevin newey

    We have a leasehold house and had a letter today saptating that due to late payment were are charging you £45 fee, but we hadn’t had any bills or reminders so didn’t know it was due. The company in question is saying that other houses in the area have had their letters and paid so tough and will not waiver the late payment fee. Can they do this as there is no proof that they have sent out the letters never mind us receiving them? Thanks
    Kevin

    Reply
    1. CreditExpert Joe

      Hi Kevin, you may want to read through the teams & conditions of your agreement with company as it should state what notice is needed and when fees can be issued. If you feel the company have acted incorrectly you may want to contact citizens advice or the financial ombudsman for further help. Regards Joe

      Reply
  41. Leigh Batcheldor

    My wages have been miscalculated and therefore cannot afford one of my direct debit payments for my car finance. It is due tomorrow 4th August – but I will be paid the difference on Friday – if I cancel the DD and pay one day late, will it still class as a missed payment and effect my score?

    Thanks

    Leigh

    Reply
    1. CreditExpert Joe

      Hi Leigh, If a payment is missed/late even by one day then a lender could record this on the credit report as a missed/late payment for that month. You’ll be best checking the T&C’s of the agreement and speaking to your finance provider about this and see what they can do. Regards Joe

      Reply
  42. Trouble with Water Co.

    Dear Sirs

    I have an outstanding issue with a Southern Water bill which dates back to 2014. To give you a bit of background we moved into a new build development in Oct 2010 and the services bills came through which we paid within the given time. In April 2014 we received a water bill for 3times our normal amount (which remained around the same for 3 years).

    I contacted Southern Water to dispute the bill as its helpful information on the rear confirmed it was 3times the use from this time last year and also it calculated to be 8 baths a day or 11 showers which was crazy for a small terrace house where only 2people live. I confirmed all of this on the telephone to a SW representative and expressed my concerns with an error on the bill or a possible leak.

    SW suggested I carry out a tap test and I asked how to do this but once explained I confirmed that I would not be able to carry out a tap test because the housing development water meters are in a manhole pit covered by a cast iron very heavy cover and they needed to come out and check this. The initial conversation ended and I paid half of what was owed, in order for them to investigate which is how I believe it was left.

    Following numerous follow up letters I paid the remainder of the bill in July/August but still queried this bill and as it happened a second bill came through for 6times our normal amount and again I phoned and expressed my concerns with the water consumption as this was again excessively and unusually high.

    After again being told to carry out a tap test I again asked for an engineer to visit to investigate, I was already expecting an engineer to have come out to investigate the issue first time around. This time I refused to pay anymore money until this was resolved as 2people were clearly not consuming more than 8baths a day.

    Finally in November an Engineer came out to carry out the investigation she confirmed “SW should never have asked you to carry out a tap test especially as the meters are located in a manhole pit under a heavy cast iron cover which requires specialist keys and lifting tools to remove”. A tap test was done and it was discovered that our meter and the next door neighbour meter were the wrong way around. This was later clarified by SW headquarters via letter and they reimbursed me for over paying by almost 6months worth.

    The water consumption issue was not initially a problem as the neighbouring property was bought as a rental and only 2 professional people lived there and like us were not at home during the day. Sometime in 2013 a new set of tenants moved into the property and initially it was a mother and child but this quickly turned into uncles, brothers, girlfriends when eventually there were around 10 different people possibly 8 at any one time living there and mostly home during the day and using water to constantly wash cars which they would sell, and during the warmer weather fill temporary swimming pools.

    Once our significantly increased water bill came through we were almost immediately aware that this was probably an contributing factor, with potential of a leak. I did mention a leak during the initial telephone call because in June or July 2013 there was a leak from the manhole cover running down the road which we discovered and phoned the water co. which they immediately attended site to fix. I did watch the engineer carry out this investigation into the leak so I could warn the neighbours, so I know that the manhole cover over the water meters was not manoeuvrable by myself without adequate equipment.

    Following the determination from SW that we were being wrongly billed for our neighbours water we thought nothing about this until we decided to remortgage and to our surprise the lenders refused and our advisor requested we carry out an Experian Credit Check which we did and it turned out that SW had put a default payment (8) on my account in April 2014 for the bill which i paid half (which was more than our normal quarterly payment anyway). I was of the view that they would investigate this bill and water consumption but they did not and eventually when I had a final reminder I paid the remaining amount still of the view they were investigating the high consumption (but perhaps the technical department had not corresponded with the billing department).

    Now I ask for your advice on this matter. Should SW have put a default notice on my account even though I was disputing the bill and high consumption. I can understand if it was the normal amount and I did not pay it but 2 consecutive bills were extremely high. Following conclusion that SW had made a mistake and our water meter was not linked to our property resulting in inaccurate billing should SW take the default notice off as I clearly paid an amount at the time of asking which was more in keeping with our usual later bills until the matter was resolved.

    I currently can’t come to terms with how they can have done this when the consumption should have been under investigation and having spoken to them over the past few days they are saying they cannot remove the default because I did not pay the full bill at the time even though it was concluded to be associated with another property.

    This is causing me significant stress and anxiety as we now need to remortgage to release some value of the house and currently cannot do so because of this default payment which is associated with SW and the long winded story above.

    I welcome your comments and hope that SW can resolve this as it really is preventing us from moving on would you know if SW are in violation of Water Industry Act 1991, Part V Financial Provisions – Chaper 1 CHARGES, Section 149 Further provisions relating to charging by volume:-
    c)provide for a reading from a meter to be proved in such manner as may be prescribed and for a reading from a meter to be such evidence as may be prescribed of the volume of water supplied to, or of effluent discharged from, any premises;
    (d)fix the method of determining the amount of the charges to be paid where it appears that a meter has given, or may have given, an incorrect reading;

    Many thanks in Advance

    LH

    Reply
    1. CreditExpert Neil

      Hi, LH thanks for getting in touch.
      The information that is recorded on your credit report should always be accurate, and companies agree to only share accurate information with us.
      While we can’t amend the information that a company provides without their consent we can contact the company on your behalf to dispute the information. While we do this we will mark the information as disputed. If we don’t get a response from the company after 28 days the information will be supressed from your report until a reply is received.
      We will be happy to query the default that has been recorded for you, if you contact us with your details, our contact details are available here.
      Should the company insist the information is correct after we have queried it, you would then be able to contact the Office of the Information Commissioner who would be able to make a ruling as to whether the information should be recorded or not.
      I’m afraid I’m not able to advise regarding the Water Industry Act 1991 and you may wish to contact your local Citizens Advice Bureau who would be able to help you further with this.
      Kind regards
      Neil

      Reply
  43. Paul

    Hi,
    I have an online credit account with a retailer. I am currently in dispute over arrears charged on my account. Statement are generated at the first of every month and I have to pay a minimum payment but the 22nd of every month. I made a payment on the 2nd of the month but they have classed this as missed payment and charged me for missing a payment. They have a advised that this is a missed payment because there is a cross over with the statement generation date? I disagree with this and have escalated as a complaint. The statement show that the statement period is 2nd to the 1st of the following month so my argument is a payment received on the 2nd is within the payment period i.e after the first and before the 22nd? Am I missing something?

    Reply
    1. CreditExpert Stuart

      Hi Paul,

      I understand that you are unsure about an issue which has taken place with the accounts on your report. As you have stated you are disputing this information with your lender at this time.

      If you are concerned about the affect that this might have had on your credit report, we can help you with this. If you are a member with us or have seen a copy of your Experian Credit Report, please contact us here. Otherwise you can apply for a copy of your report here.

      Thanks,
      Stuart

      Reply
  44. Lois

    Hi there,

    I’ve been spending the last 6-7 years trying to clear up debt from my younger years….just when things were starting to look better on my credit report, I noticed a new entry from thames water for £1950. It is recorded as a delinquent account. I was previously in a repayment plan with them but I fell behind.I accept all responsibility. I just want to know, now I’m paying an amount each month to clear the arrears, how much of a negative effect will the delinquency have on my credit report? Is it similar to a late payment where the older it gets the less impact it jas. Or is it as bad as a default? What are the differences.

    Thank you in advance
    Lois

    Reply
    1. CreditExpert Neil

      Hi Lois, thanks for getting in touch. While you are making payments to the account to bring it up to date the company is likely to continue to record the balance as delinquent. Each month it will be updated with the latest payment and status history. This means the delinquency will continue to have an impact on your report until it is cleared. They should then record a status of “0” to show that the account has been brought up to date.
      As the delinquency will continue to impact your report while you are paying it off you can add a “notice of correction” to your report to explain to any lenders who search your report that you are in the process of paying it. They would then be able to take this into account should they wish. You can find out more about adding a “notice of correction” here.
      I hope this helps and wish you all the best in getting the account up to date.
      Kind regards
      Neil

      Reply
  45. Lynnjensen@hotmail.co.uk

    Hi, please advise? I done a part exchange on my car, which paid off my old car in full. I cancelled my dad to the old car finance, after the payment date I checked to see if company had recieved the full payment as not recieved receipt. Was advised still not came through. But can take upto 10 days, I am applying for a morogage in the next few week will this affect getting it?
    Thank lynn

    Reply
    1. CreditExpert Neil

      Hi Lynn, most companies will update their information with us on a monthly basis. Once the company has received the payment to clear the finance on the old car it can still take a few weeks to show on your credit report.
      If you do need to apply for your mortgage before the update is complete you would be able to add a notice of correction to your credit report to explain that the account has been cleared. You can find out how to do this here.
      You might also find our guide on preparing for a mortgage application useful here.
      Kind regards Neil

      Reply
  46. Charlotte

    Hi, Please help! I voluntary terminated my car finance agreement in January and I have been paying off the negative equity monthly since then. The finance has now been settled but I’m worried it’s going to affect me when checks are done by a Lettings agent.

    Reply
    1. CreditExpert Neil

      Hi Charlotte, thanks for your question. As long as the voluntary termination of your car finance has been made in accordance to the term and conditions then this should have no negative impact on your credit report. Our Ask James page covers this in more detail here.
      If you are worried what the car finance company have recorded you may wish to check your report, we would then be able to query the entries they have made on your behalf if you feel they are wrong. Find out more about applying for a report here.
      Kind regards
      Neil

      Reply
  47. Drashti Patel

    Hi, i have 2 bank accounts and i had my car loan auto payment set up from my one account, i wanted to change the bank account for my auto payments and due to some reasons my 2nd bank account wasn’t excepted and the auto payment was taken out of the other account as well and that resulted in a late payment and effected my credit score. Now i am in a process of buying a house and my bank wants me to write a letter explaining what happened and is wanting me to fix my credit score. what should i do? Will the bank accept this excuse of late payment? The excepted our loan request. just wants us to write a letter.
    Thanks.

    Reply
    1. CreditExpert Neil

      Hi Drashti
      A recent late payment would cause a lender concern if you are applying for a mortgage, but it would not necessarily mean that the lender would decline, although they may offer at a higher rate.
      When you lender has asked that you write a letter, they may be mean add a notice of correction to your credit report. This is a brief statement of under 200 words where you can explain why the late payment occurred. Any lenders searching your report would then see this and take it into account.
      Find out more about how to add a notice of correction here.
      If you feel the that the late payment shouldn’t have been recorded at all as the payment was taken from the wrong account contact us with the details and we can raise a dispute with the lender on your behalf.
      Kind regards Neil

      Reply
  48. Ash

    Hi,

    I checked my credit score last week and it was good, it has now gone down to poor. As far as I am aware I have not missed any payments in this time and have money in my account for any bills to go out. Is there anyway I can check a more detailed version of my credit rating to check why my rating has changed so drastically?

    Thanks

    Ash

    Reply
    1. CreditExpert Neil

      Hi Ash, there are a number of factors that could lead to a score drop in addition to late payments. This can include recent searches or increases in the amount of credit that you are using. You can check your report by either obtaining a one off copy of your report for just £2.00 or you can apply for our CreditExpert service which allows you to view your full report. CreditExpert membership costs £14.99 a month after a 30 day trial for new users. You can find out more about these services and apply here. Kind regards Neil

      Reply
  49. carlos

    hi please could you assist me with something, i had a loan out last year with shopacheck which has now merged with morses club, i made regular payments until the point where i had to take my very young daughter to hospital as she had cancer so payments seized.i tried to hold payments before things out of hand but they werent able to do so which i found disgusting.all late marks are now the only thing affecting my credit report, i have caught up and settled as soon as i returned home.i contacted the company to ask for a good will removal but they said they cant remove them as they are accurate reports.i have contacted financial ombudsman to go further and yet to hear back yet, what im wondering please is do i have a chance on having them removed, or is there anything i can say to stand a better chance etc, thanks in advance

    Reply
    1. CreditExpert Neil

      Hi Carlos, thanks for getting in touch. I’m sorry to hear of your daughter’s illness and the impact this has had on your credit report.
      Lenders do have an obligation to record an accurate payment history on an account even if there are extreme circumstances. However you can record what is called a “Notice of Correction” on your report to explain the situation. This will then be read by any lenders who search your report who can then take your comments into account when considering you for credit.
      A Notice of Correction needs to be under 200 words and cannot be incorrect or defamatory so it is usually best not to use the name of the lender. You can find out more about how to add one here.
      Kind regards Neil

      Reply
      1. carlos

        hi thanks for the advice, this is what they advised themselves.i am assuming though as i feel cheated out of it, and i requested them to do something before it got to this stage, i have contacted the financial ombudsman about it, im assuming they have the authority to overide it?and how likely is that to happen please?thanks for everything

        Reply
        1. carlos

          hi, im just wondering if anyone has anything to add on this matter above please?i see it was approved the comment but no reply, thanks in advance

          Reply
          1. CreditExpert Neil

            Hi Carlos, the Financial Ombudsman will be able to make a ruling as to whether the information is correctly recorded. It would be up to them as to what decision they make. However if the company has followed the terms of the original agreement when recording the default then they would take this into account when making their decision even in the difficult circumstances that you faced. Kind regards Neil

  50. Joe C

    Hi,

    I missed a payment on my credit card last month, the first payment I have ever missed. I have had the credit card for over a year and have always received text reminders the week before any payment is due. I did not receive a text last month, hence the missed payment.

    Is it worth complaining to the credit card provider to see if they will amend the late payment, or is there any other action I can take? I am worried about the impact this will have on my credit score.

    Thanks,

    Joe

    Reply
    1. CreditExpert Neil

      Hi Joe, if you were expecting a text reminder then it may well be worth contacting the company to ask if they would be prepared to remove the late payment as you did not receive it. They may feel that a text reminder is not necessary however this would be up to the lender.
      If you have your Experian credit report we would be able to query the entry on your behalf and mark it as disputed while we do so. Our contact details are available here.
      While the late payment is recent it will have an impact on your Experian Credit Score, but as it gets older it will have less of impact.
      Kind regards
      Neil

      Reply
  51. Fiona

    I always paid for my Halifax credit card each month, checking on it today I noticed I been charged not only late payment but interest too, I discovered I not had Aug statement at all should had it around 7-10 Aug and I am due this month sept this time too, I also pay via paper statements never online never have I prefer paper, I not happy can ring up Halifax and say not had the Aug statement at all and want they to take off late payment and I interest

    Reply
    1. CreditExpert Neil

      Hi Fiona, if you feel that a late payment has been recorded incorrectly as you never received the statement then you can dispute this with the company. If you have your credit report we would be able to assist you with this and mark the entry as disputed while we do so. Our contact details are available here . Should the company believe that the late payment is correct we would then be able to advise you on the next steps that you can take, including adding a notice of correction to your report to explain why the late payment occurred. Kind regards Neil

      Reply
  52. Sathish

    Hi,

    I have missed a Citi bank credit card payment before due date. The due date was Sept 7th 2016, but since I didn’t receive the statement via mail, email or text I missed it and suddenly realized that need to pay Citi card by Sept 7th 2016, then called them and made the full payment on Sept 13th 2016. When I spoke to customer care officer, I told them that I didn’t receive any notifications on statement, so missed the Sept 7th due date. For that the officer replied that late payment fee not applied as it was already reversed and asked me whether I made call prior to that which I didn’t. So looks like no late payment fee applied. Will this still affect my credit score? This is first time I missed my payment before due date.
    Please advice.
    Thanks.

    Reply
    1. CreditExpert Neil

      Hi Sathish, although there may be no late payment fee Citi bank may still record it as a late payment on your credit report. If they do then it would have an impact on your Experian Credit Score while it is recent, but as it gets older it will have much less of an impact on your report. Most lenders would be less concerned about a single late payment once it is a few months old. Kind regards Neil

      Reply
  53. Donna

    My daughter had a studio catalogue out , and we moved house , and forgot to inform them , we got mail from other house few months later and the bills were in it , we paid them off right away , does this go against her ?

    Reply
    1. CreditExpert Neil

      Hi Donna, sadly the lender would be able to record late payments on this account if they payments were not made on time. If this is the case the late payments would have an impact while they are recent, but as they get older they will be less of a concern to lenders. Your daughter may wish to check her credit report to see if the company has recorded the late payments. You can find out how to apply for your credit report here. kind regards Neil

      Reply
  54. Ron

    Hi,

    Since I was out of work for 6 months and I couldn’t repay the monthly credit card bills , now both my credit cards have now been cancelled this month.
    I missed 3 payments on one and 2 on the other.
    On both cards I exceeded the available credit.
    At the end of this month I should get the bonus from my new employer and I plan to repay the outstanding balances so that I will be able to pay from next month the minimum.
    Could you please advise if once I repay the current outstanding they will allow me to repay the minimum balance or since the cards have been cancelled the bank may require the repayment in full ?
    Could you also inform please, if once I start paying the minimum monthly the full cards balance will be shown as outstanding until I repay all or on my credit file it will be shown with payments up to date?

    Thanks a lot

    Reply
    1. CreditExpert Neil

      Hi Ron, thanks for getting in touch. From what you have said it seems likely that the lender have marked the accounts as defaulted and have now closed them. If this is the case then once the accounts have been paid in full they will be updated to show as satisfied. Until the full balance is paid they would not update the account to show as cleared.
      You may wish to check your credit report or with the bank to confirm if they have marked the accounts as defaulted. If they haven’t reached this stage yet then the bank would be able to confirm what payments they require to bring the account back up to date and to prevent any further late payments being recorded.
      I certainly wish you all the best with you new job and in clearing the accounts. Kind regards Neil

      Reply
  55. Emily

    Hi,

    I am a student that has just moved into a house at uni. When we arrived at the house I found a letter addressed to myself and another housemate from a debt recovery company on behalf of Welsh Water asking for an outstanding payment of £430. We rang the water company to set up our direct debit (which we have now done), but were told that despite not living in the house over summer, we were liable to pay the water bill, which our landlord had not told us. I now have two delinquent payments on my credit score, even though there is no way I could have known to pay the bill as they sent the letter to the house I had not yet moved into. Is there anything I can do to remove these delinquent payments?

    Any help and advice would be really appreciated!

    Thanks,

    Emily

    Reply
    1. CreditExpert Neil

      Hi Emily. Moving in to find a £430 bill waiting for you must be quite a shock! If you believe that the late payments have been recorded incorrectly then we can contact the company on your behalf to dispute them and mark them as disputed while we do this. More details here.
      It may be worth checking when your rental agreement started and making sure that you haven’t been billed for any usage from prior to this date. Your local Citizens Advice Bureau would also be able to help to check your rental agreement to see if it makes it clear that you would be responsible for the water bill.
      Kind regards
      Neil

      Reply
  56. JAMEEL

    hi neli,
    i hope i will get a help from here. I used to live in sharing room my room mate issue NEXT card on my wrong detail, as he was on IVA but i was paying his next card bill via online banking as i didn’t know it was my card as i was helping him, i am apply for a mortgage i check last month my credit report 8 late payment missing in 2015 and my date of birth and name sleeping was wrong.. i called NEXT people to give then my right detail as my room mate was very guilty about what he did with my detail. could you kindly advice me how can i remove my last year 2015 ( 8) payment as it was not my fault evening i didnt know my room mate was using my detail… as i believe i used to pay his on line payment from my bank account that why the put next card on my credit file. how can i remove it please help me as I never missed any payment at all.

    Reply
    1. CreditExpert Neil

      Hi Jameel, thanks for getting in touch.
      If the account was taken out using your details without your knowledge then this would be considered fraud, and our dedicated Victims of Fraud team would be able to investigate this for you. If you contact us with your details and the details of the account we will be able to help with this and contact the company on your behalf to dispute the information recorded.
      You may also want to contact http://www.actionfraud.police.uk/ to report the fraud.
      Kind regards Neil

      Reply
  57. James H

    Hi
    I have probably put myself in the worst situation I could possibly be in. I am looking at buying my first house after marrying my wife. Now the wedding been a big expense I put a lot on the credit card. The next month when it come to the direct debit coming out I had bought fuel using my bank card was ment to have been my credit card putting me short of £6. I always clear the balance in full. The dd got rejected and the credit card was paid late. As soon as I realised on the next day I paid the balance and put the extra in my bank to cover it.
    The house I am looking at is not going to stay on the market forever. How much is it going to effect me?
    Thanks for your help

    Reply
    1. CreditExpert Neil

      Hi James, congratulations on your recent marriage! Having a current late payment would have an impact on your report. Once the next month payment has been recorded though and lenders can see that the account is up to date then the impact of the late payment would decrease.
      When applying for a mortgage lenders will be looking at your credit report in depth and so will be able to take into account that the late payment was a one off occurrence rather than a regular pattern of late payments. It is however always up to the lender as to what decision they make. You may find out guide to preparing for a mortgage application useful here. Kind regards Neil

      Reply
  58. Damien Brennan

    Hi,

    I had an account with N Power that I terminated back in April, at this stage they had made numerous mistakes with old and new meter reading, so the final bill was excess of 1000 pound. I requested to pay this by direct debit with moving abroad but was declined of this option with no longer being a customer, I suggested paying off instalments monthly, but while being away N Powet had put marks on my credit report for the past 3 months as late payment even though instalments have been paid. I requested for these to be removed from my account by they have declined, the bill has been settled in full through a debt collection agency, but according to N Power they don’t receive this for up to 6-8 weeks from the debt agency, in this time I am still getting marked down as late payment. I am now moving back to UK and with experience report going from very good to fair I am struggling to find mortgage provider, is there any way of resolving this issue on my report.

    Reply
    1. CreditExpert Neil

      Hi Damien, thanks for your question.
      I can see that this has left you in a difficult situation. Lenders should only record correct information on your credit report. If you feel that what they have recorded is not an accurate reflection of how you managed the account, due to the incorrect billing and the fact you have made the payments then you would be able to dispute the information on your credit report. If you have your Experian report we can contact the company on your behalf to dispute this, and will mark it disputed in the meantime. Your can find out more about raising a dispute here.
      If the company still do not amend the information we would be able to advise you further on next steps that you can take and also adding a notice of correction to your report to explain your circumstances.
      Kind regards Neil

      Reply
  59. DM

    Hi there,
    Considering the impact a ‘late payment’ notification can have on a credit rating, is it standard practice for credit card companies to warn that they will place such a notice on your file?
    I’ve just come to apply for a new mortgage and discovered that Amex have placed three late payments on my file. To be honest, this was down to negligence on my part (it’s a charge card, so I settle in full each month), but IF I had been aware that this was their practice, I would definitely have been more careful about paying on time. They sent nothing suggesting that this was happening and now, obviously, it could have a massive impact on my finances.
    Best regards,
    DM

    Reply
    1. CreditExpert Neil

      Hi DM, most companies will have it stated in their terms and conditions that late payments will be recorded if payments are not received by the due date. You will usually have to agree with these in order to proceed with an application. You may wish to check the terms and conditions of your card provider to see if this is the case.
      Although a late payment will have an impact on your credit report while it is recent, once it is no longer current the impact will reduce significantly. You can also add a notice of correction to your report to explain your situation should you wish.
      Kind regards Neil

      Reply
  60. Charlotte

    Hi,

    I missed a payment for Anglian Water back in January for £23 and have just found out that my credit rating has been greatly affected and am now showing a default on my file. I have had to make a payment since then which was paid in full (£250.36) and on time. I did not receive any emails or letters to say that this bill was due. It was obviously an oversight on my behalf…

    I am in the process of joining the Police so am really worried that this will affect my chances of getting in as they do credit checks. Not only that, myself and my partner have saved for a deposit on a house and with this default on my file, this is now going to affect our chances of being accepted for a mortgage. It just doesn’t seem fair 🙁

    Reply
    1. CreditExpert Joe

      Hi Charlotte, missed payments can be a pain, especially ones that are an oversight you’ve corrected as soon as you could. Lenders / Employee’s will have their own criteria they are looking for on your report, so although missed payments and defaults are viewed negatively it doesn’t always mean rejection. You may want to consider adding a Notice of Correction to your credit report to explain the reason for the missed payments on your report. Adding a Notice of Correction will allow you to explain why something is on your credit report. it is worth noting adding a Notice of Correction to your credit report though will slow down any future applications you make for credit because the lender has to read the notice, but they do not have to take it into account when making a decision.
      Regards Joe

      Reply
  61. Shannon

    Hi,

    I have a contract phone and I was in the process of moving jobs so my pay dates were quite a while apart, i notified them on numerous occasions about my situation and that i couldn’t make full payment at the time of my bill. I did part pay them though. They told me not to worry and to pay when i received my first pay check from my new job. I settled the bill today but I have now found out that I have received a default on this for this account which i don’t think is fair at all as i notified them of my situation and there was nothing i could do at the time. This worries me as me and my partner are saving for a mortgage and now we will be rejected due to this as i know these last 6 years. Please help! 🙁 🙁

    Thank you

    Reply
    1. CreditExpert Joe

      Hi Shannon, the information we hold is the lenders own, it is up to them how it shows on your credit report. If you feel they shouldn’t of recorded it in the way they have you may want to contact them to dispute this. If you’ve seen the data on your Experian report we are able to query it for you – it is up to the lender if its changed though. If you’ve already been through this process you may want to contact the Financial Ombudsman to complain about your phone provider.
      Regards Joe

      Reply
      1. Shannon

        Hi Joe.

        Thank you for your reply. I am going to send a complaint to O2 regarding this and see if there is anything they can do because I completely understand that I didn’t pay but it was due to circumstances out of my control and I made them aware of the situation. If i’d have just ignored and not paid, i would understand the default. If sending a complaint doesn’t make a difference, how would i go about getting you at experian to query this?

        Thank you for your help, I really appreciate this as I’m so worried.

        Shannon

        Reply
        1. CreditExpert Joe

          If you speak to them / make a complaint and they decide they will not change it, its unlikely they would if we then queried it for you especially if the file is technically correct. If you do ever wish for us to query an item on your report just contact us by phone or email and we can raise it for you.
          Regards Joe

          Reply
  62. Hayley

    Hi,

    My offer has been accepted on a property so last week was going through the motions of seeing mortgage broker, providing documents etc. It came to my credit report and it showed 2, what I feel, inaccurate adverse marks on my credit report. These are both from my bank. 7
    The first is missed personal loan repayments which were made as my bank did not set up the direct debits when they changed by bank accounts over. There was communications about this at the time to which I was credited £50 and assured it wouldn’t affected my credit history!!!
    Secondly, my overdraft expired last summer and the bank was reluctant to reinstate this as I was on maternity leave and only receiving statutory mat pay (a 3rd of my salary). I was continuously asked for all sorts of information, working tax credit, income, everything that I couldn’t answer as I was on maternity leave taking on a maternity discrimination case with my employer. Again, all this was documented however it has been shown as ‘missed payments,’ on my credit report. My question is, why have I been pinilissed for telling the truth… should I of therefore given false figures in order to ensure my credit file wasn’t to be affected? Needless to say, my mortgage could fall through from this. Your thoughts would be appreciated & yes, all parties have been reported to.

    Kind regards

    Reply
    1. CreditExpert Joe

      Hi Hayley, sorry to read of the ordeal you are currently going through while in the process of moving. The information we hold is the lenders own so its up to them how this appears on your credit report. I understand you are already in the process of dispute this information with the companies. If they agree to alter your credit report they would send an update file to ourselves – it then takes us a few days to check the file and load this on to our system. If your disputes do not come back how you’d expect you may want to contact the Financial Ombudsman to raise a complaint about your bank.
      Regards Joe

      Reply
  63. Matty

    If i had late payments on my credit record and its been paid will the company remove the record off my report if i ask.

    Reply
    1. CreditExpert Joe

      Hi Matty, once late payments are caught up on the lender would start recording your monthly account status with a ‘0’ status to show no late/missed payments that months. If a payment was correctly missed then its unlikely they would alter this on your credit report, however the information we hold is the lenders own so it would be entirely up to them if they were willing to remove it or not.
      Regards Joe

      Reply
  64. sara Devlin

    Hi
    Looking for some advice as RBS have recorded an arrangement to pay on my current account. I have disputed it through yourselves and with rbs who say it is correct. I have recently disputed it again and they have come back with a different date stating my account was with collections at this time so they would not change my record. My current account has never been at collections. I think they are referring to my loan account in which I made a payment 14 days late. Surely this should be recorded as a late payment rather than an arrangement as the full amount was paid? They automatically send late payments to their collections department and when I answered their call I explained I had changed job so my salary was paid on a different date. I asked to change my payment date to match this which they agreed. Surely this can not be classed as an arrangement to pay? Any advice would be appreciated

    Reply
    1. CreditExpert Joe

      Hi Sara, an arrangement flag is placed on an account when a lender agrees to a change in the account that wasn’t part of the original agreement, as it was agreed a payment would be paid slightly later one month due to a change in job its possible that RBS could be an arrangement flag on the file to show they agreed this could happen – they can still record the month as late/missed but then other lenders looking at your report would see that even though there is a missed/later marker, RBS have agreed it can happen.
      I do understand you are currently disputing the files as it sounds like there has been some confusion between your loan and current account. The file we hold is the lenders own so ultimately it is up to them how the file shows on your credit report. Once RBS have made their decision, if you are still unhappy with the outcome and feel it is still being recorded incorrectly you may want to go to the financial ombudsman to raise a complaint against RBS. The Financial Ombudsman can look in to your complaint and even potentially order RBS to change the file if they feel RBS have acted incorrectly.
      Regards Joe

      Reply
  65. Partha

    Hi,
    I have missed a Credit Card payment by 12 days. Supposed to be paid before 14th of Oct, but I paid on 26th of October. I had sufficient funds, but just that I forgot to pay. I am planning to go for a Mortgage in the near future, would this affect my prospects. If so how can i send the explanation to the prospective lenders.

    Thanks

    Reply
    1. CreditExpert Neil

      Hi Partha, It is always up to the lender whether they will accept or not, and this will also vary between lenders. Having a recent late payment would lead to a drop in your Experian Credit Score, as the late payment gets older though it will have less of an impact.
      You can add a notice of correction to your report to explain your situation, lenders would need to read this before proceeding with a search of your report. Find out more about how to add this here.
      You may also find our mortgage application guide useful here. Kind regards Neil

      Reply
  66. Abida

    Hi, I have always had very high credit rating as I take out loans, credit cards nd pay accordingly without any issue (for last 6 years). Recently I took out a credit card with Barclay’s on a 0% interest. Unfortunately one month several family members were in hospital, I suddenly got engaged and changed jobs, extension to the house etc..so it’s been a manic month. I missed a payment with my Barclay card only (other credit card was paid) n now Barclay’sh have emailed me and stated a fee has been applied and the 0% has now gone back to interest. I have since made 3 paymemts into the account but I’m worried about the credit rating and also I wanted the 0%!!! Is there a slight chance they can reconsider n reverse the interest to 0% given my good history. Thank you

    Reply
    1. CreditExpert Neil

      Hi Abida, congratulations on your recent engagement! It certainly sounds like it’s been a busy time for you lately. While the late payment will have a big impact on your Experian score while it is current, as it gets older and no longer the most recent months status then it will start to have less of an impact on your Experian Credit Score. Lenders will be able to see that the late payment was a one off and so can take this into account as part of their decision making. You can also add a Notice of Correction to your report to explain your situation.
      In regard to the interest level this would be something that only Barclays can decide, so it may be worth speaking with them to see if they are prepared to review their decision. Kind regards Neil

      Reply
  67. Ashley

    Hi,

    Long story short, I split with my partner and she advised that our npower account had been settled. My ex had always handled this account, although it was officially in both our names. Months later I was rejected for credit and therefore joined Experian to check my file. I was horrified to find that the npower account had been 6 months ‘late’ for 8 consecutive months (and was even in areas while we were still living together!). This obviously had a huge impact on my credit score (very poor). At this point I immediately contacted npower and settled the account.

    The last negative marker was recorded on August 2015. Aside from this, my credit file is perfect with no other negative markers.

    As of last month my Experian score had only improved to 612 (poor). I appreciate that late payment markers stay on file for 6 years, but was told that the effect on my score would reduce over time. I’d just like to know how long I should expect to have to wait before my score starts to look reasonable.

    Please note I have already added a notice of correction to my file.

    Many thanks,
    A

    Reply
    1. CreditExpert Neil

      Hi Ashley, I understand that it must be very frustrating to find these late payments on your credit report. Your Experian score is calculated from all of the information on your report so it will depend on what other information that is recorded as to what your score will be. An account recorded as 6 months late for 8 consecutive months would be considered a delinquent account and so it can have a significant impact on your score for a number of years, and you may want to make sure that the rest of your report has positive information recorded. Find out more about improving your score here. Kind regards Neil

      Reply
      1. Ashley

        Thanks Neil. My report doesn’t actually record the account as ‘delinquent’ (the red triangle with exclamation mark). It simply has the 6 month markers.

        As I mentioned, there are no other negative markers on my file and my scores with the other two CRA’s are rated very highly. Are you basically saying that it’s going to take 6 years before my score reaches a decent level!!!

        Thanks,
        A

        Reply
        1. CreditExpert Neil

          Hi Ashley, It shouldn’t take six years if it is just the one account that has negative information, but it will depend on what other information is also on your report.
          If you email you details to me (name, date of birth and address) at uksocialsupport@experian.com I can take a look at your report for you. Kind regards Neil

          Reply
  68. Louis

    Hi,

    Me and my partner have applied and been accepted for a mortgage. Everything has gone well so far and we are in the final stages waiting to exchange contracts. However we have just accidentally missed a credit card payment. We have a direct debit set up but the current account was a few pound short as we had transferred a little too much into our savings account. We have corrected this now but could this cause the sale to fall through at the last hurdle if the bank perform a final credit check?

    Thanks,

    Reply
    1. CreditExpert Neil

      Hi Louis, I’m sorry to hear of your recent late payment, while a late payment is current it can have an impact on your credit report. However it would be up to the lender themselves as to whether this would lead them to change their decision. You may want to check with the lender to see if they have already performed their final credit check, or whether they have just made an offer in principal. Kind Regards Neil

      Reply
  69. Ashleigh

    My partner got into £700 debt with British Gas, they fitted a pre-pay meter roughly this time last year and has been paying £14 a week back.

    However since reviewing his credit file he apparently still owes British Gas and even has some “missed monthly payments,” bizarre since he pays weekly…

    I’ve heard of British Gas ripping people off left, right and centre.

    What should he do?

    Reply
    1. CreditExpert Neil

      Hi Ashleigh, if you partner does not believe he has missed any payments since the pre-pay meter was installed, and that the late payments should not be recorded he should contact us with the details and we can raise a query with British Gas on his behalf.
      If he is worried about any charges relating to the pre-pay meter or his bill he may wish to speak to his local Citizens Advice Bureau or ofgem who would be able to help. Kind regards Neil

      Reply
  70. Ben

    It seems to be it is better, in times of financial difficulty, to get a ccj or default on an account compared to a delinquency marker. CCJs and fall off 5/6 years after date of issue while delinquencies remain on file for 6 years after an account is paid and closed. That is the impression I get from reading the foregoing posts…or did I misunderstand something?

    I also notice the question on delinquencies raised by Claire above went unanswered?

    Reply
    1. CreditExpert Neil

      Hi Ben, sadly we can’t provide financial advice so I can’t say whether a default or delinquency would be better for an individual. You may want to speak to your local citizens advice or a free debt advice service such as http://www.stepchange.org as to what would be better for your situation.
      In terms of a credit report, both a default and CCJ will stay on your report for six years from the date they are recorded and then they will be removed regardless of whether they are paid or not.
      A delinquent account is considered an active account, and so will remain on the report while it is still active, and then for six years from when it is finally closed. If the delinquent account is brought back up to date then regular payments can start to be recorded again and the account can start to have a positive impact on your Experian Credit score once more.
      I will take a look at Claire’s post and make sure it gets a reply! Kind regards Neil

      Reply
  71. Michael mclaughlin

    Hello me an my wife just got a mortgage offer from Halifax does this mean we have passed all credit checks hers score is perfect mine is just fair thanks the intrest rate is 3.8 is that high an is that because of my credit score

    Reply
    1. CreditExpert Neil

      Hi Michael, you would need to speak to Halifax to see if they need to perform any further checks for your application. We can’t provide financial advice but you may find our mortgage guide useful here. We certainly wish you all the best with your application! Kind regards Neil

      Reply
  72. ROLAND ARA

    Hi

    Please how long will a loan repayment direct debt missed for one day stay on my experian credit score before been removed.

    Thanks

    Roland.

    Reply
    1. CreditExpert Neil

      Hi Roland, thanks for your question. While an account is active the payment history is kept for six years. Each month it is updated and as the late payment gets older it will have less of an impact. If your payments are usually up to date then lenders will be able to see this from your payment history. Kind regards Neil

      Reply
  73. Shaun

    Hi,

    I missed approximately 6 payments on a credit card two years ago as I thought card had been paid off. On realisation, I paid the balance in full and cancelled the card/account.

    Does the fact I paid the balance in full count in my favour or do the missed payments still count against me.

    Thanks

    Shaun

    Reply
    1. CreditExpert Joe

      Hi Shaun, I understand you missed a number of payments on your credit card a few years ago. Late payments on accounts will negatively affect your Experian Credit Score for six months from the date they were recorded. After 6 months they will still be visible while the account is on your report. Credit accounts are removed from your credit report 6 years after their date of closure. Its also worth remembering that each lender will have their own scoring criteria so even though we don’t feel they’ll effect you negatively after 6 months, some lenders may still not like them while they are on the report.
      Joe

      Reply
  74. ivy

    Hello,

    I have a letter from Lowell came through the post recently saying I owed vodafone the final payment. After spoken to vodafone, It was the account closed in 2011. however, the account was not for me. I applied for my friend whom she was not aware she hasn’t paid for the last bill before stopping the direct debt. I was not aware that the account was under my name. Would it affect my credit history after paying the debt? Please advise if there is anyway I can stop damaging my credit history? thank you

    Reply
    1. CreditExpert Neil

      Hi Ivy, If you don’t believe the account should be recorded in your name we would be able to raise a query with Lowell on your behalf to see if it can be removed and mark the account as disputed while we do so. You can find out more about our dispute process here. If Lowell insist that the information is correct, it would still be removed from your report six years from the date the account was closed. I hope this helps. Kind regards Neil

      Reply
      1. ivy

        Hello Neil,

        Thank you so much to reply me quickly. I have checked the link regarding the dispute process. Please could you let me know the contact details to contact so I can get your company to raise the query with Lowell for me?

        Kind Regards,
        Ivy

        Reply
  75. Theresa

    Hi Neil

    I read some mixed information around the criteria for reporting late or missed payments on credit/store cards. Can you clarify if any of the below statements are true?

    1) Late payments are only reported if you fail to pay 30 days after the original due date? I.e. Payment due 5th you pay the balance on 10th would this still be reported as it’s under the 30 days?
    2) If the amount due is less than certain amount i.e. Under £10. It’s not reported?
    3) Regardless of number of days late or the amount, or the fact the full balance was paid within a few days of notification a late payment is always reported.

    Reply
    1. CreditExpert Neil

      Hi Theresa, thanks for your questions. I’d be glad to go over these for you.

      1) It’s not true that a lender will only record a late payment 30 days after the due date. A lender can record a late payment if is even a day late. The late payment means exactly that, that the payment was not made on time.

      2) Also not true, if the payment is not the required amount then the lender can record it as a late payment, as they have not received the agreed payment on time.

      3) If a payment is late by any number of days, or not the agreed amount then the lender can certainly record a late payment on your report. The late payment information always comes from the lender and they are obliged to record accurate information.

      I hope this helps!
      Kind regards
      Neil

      Reply
      1. Theresa

        Thanks for your quick response Neil and the clarifications, there is a lot of different information available which can be unclear.

        Unfortunately I was late on a payment on a store card for the first in my life for a total balance of £23 due to an issue with my email resulting in me not seeing the electronic statement. Up until now my credit rating has been excellent and I alway pay any balance in full and on time. As soon as I received a letter (4 days after it was dated) I paid the outstanding amount plus fee. Concerned now as to how this will impact my credit rating and how long for. My mortgage is due for renewal in 2 years and I believe this information would will remain on my file for 6 years.

        Many thanks,
        Theresa

        Reply
        1. CreditExpert Neil

          Hi Theresa, I appreciate your concern that the late payment will stay on your report for six years. While this is the case for active accounts, as the late payment gets older it will have less and less of an impact on your Experian Credit Score and report. Lenders will be able to see that this was a one off occurrence from your payment history rather than a pattern of late payments, and will be able to take this into account. Although the final decision is always up to the lender themselves. Kind regards Neil

          Reply
  76. James

    Hi, I took out what was sold to me as a “credit builder” loan about 5 years ago. It was an insignificant amount of about £70 odd and the repayments were meant to help re-build my credit. When I got near the end of the repayments of £4 per month, I forgot about the last payment for some months. The loan company marked up my file showing a balance of £4 for about 6 months, giving me a 1 rhen a 2, right up to 6 behind on my file. All for £4. This was 4 years ago. My credit was starting to recover, then credit expert changed the way they calculate scores, and now my credit score has hit the floor again. I am now back in very poor. I spoke to the company and they say they have to report accurately. Is there any other way round this. I am being penalised for a £4 oversight for 6 years. I feel this is very very harsh

    Reply
    1. CreditExpert Joe

      Hi James, the Experian score is an indication of how we feel a lender will score based on what we’ve learnt they look for when making lending decisions. From time to time we will review and change the way we score the report to make sure we are always giving you what we feel is the best indication. This link explains in further detail why we changed our scoring. Only the lender decides if you’ll be accepted or not and they never see the Experian score. Accounts remain on your report for 6 years from their closure date and have less impact over time until they no longer appear. They are automatically removed after the 6 years are up.
      Joe

      Reply
  77. David

    Hi,

    I’ve just noticed that my credit score has dropped 15pts in one month, prior to that it has been steadily going up and up.

    I suspect the issue may be that I recently signed up for Amazon Prime. When the payment was due, Amazon tried taking payment from an expired card and it bounced. I had to manually select my current debit card for payments going forward…

    Is there anything that can be done to reverse their error and get my score back to its previous level?

    Thanks very much

    Sorry, additional question…

    Do you know how long this will stay on my credit report and the impact it is likely to have?

    Thanks very much

    Reply
    1. CreditExpert Neil

      Hi David, Experian credit reports don’t hold information relating to Amazon Prime accounts so any late payments to them will not impact your Experian credit score in anyway.
      A score drop could have been caused by a number of other reasons, such as a recent search of your credit report following an application for credit, or the balance on an account increasing.
      Your Experian score is calculated from all the information on your report so a minor change to any of the information that we hold can cause a change in score.
      If you have a copy of your report we can take a look at this for you, if you get in touch with your details. Kind regards Neil

      Reply
  78. Nat

    Hi,

    I recently missed the minimum payment due on my credit card as I did not receive a bill or a reminder. I realised the error on the same day that my next statement was due to be issued. I called the bank to pay in full and was advised that if my next statement (that was due to be issued at midnight) arrived with late payment charges and interest then I should call again and ask for them to be removed. A few days later I received my next statement advising me that I had missed a minimum payment and broken the terms of my credit agreement. I had been charged interest and a £12 fee. I telephoned them this morning to ask for the charges and interest to be removed, which they have done. When I asked them whether the missed payment would affect my credit rating they said that even though they had refunded the charges the missed payment might still affect my score. Please could you advise whether this will affect my credit rating? My fixed rate mortgage expires this spring and I will need to apply for other mortgages. Will this affect my chances? Thanks.

    Reply
    1. CreditExpert Neil

      Hi Nat, thanks for your question. From what you have said it is likely that the lender will record a late payment on your credit report, should they do this then we would be able to raise a query with them on your behalf as you did not receive a statement. You can also add a notice of correction to explain how the late payment occurred.
      The decision to accept an application is always up to the lender and a recent late payment is something that lenders would take into account, they would be able to see that this is a one off occurrence though rather than a pattern of late payments.
      Kind regards Neil

      Reply
  79. Catherine Morales

    I was notified in January 2016 about the increase in mortgage due to taxes. Even though I failed to make the corrected amount, I never failed to make a payment. For a full year, the bank NEVER sent me a letter until now. Even though I paid everything the bank claimed, they destroyed my credit score. What can I do?

    Reply
    1. CreditExpert Neil

      Hi Catherine, I appreciate that this must be distressing to discover. If a lender has recorded late payments that you believe are not accurate, in this case as they did not inform you that the payments you were making were not sufficient, then we can raise a query with the lender on your behalf. While we do this we will mark the account as disputed. If they don’t agree that the information should be amended then we will be advise you on the next steps that you can take, including adding a notice of correction to your.
      Our full contact details are available here, if you get in touch with your details we can raise the query for you with the lender. Kind regards Neil.

      Reply
  80. Shazma

    Hi i just checked my credit score is saying ive got some seriously in arrears (BARCLAYCARD CENTRE
    I had a account with them but closed it down but i dont understand whats going on please help me out. What shall i do because if i cal em up they gonna ask for details. I dont have em thought its shut down now…please help me sort this out thanks

    Reply
    1. CreditExpert Neil

      Hi Shazma, I understand that you have an outstanding balance with Barclaycard, if you contact them with the details you do have then they should be able to locate the account for you.
      If you apply for your Experian credit report then if the account is recorded it would give you the details of when the account was opened and when it was closed as well as the current balance. This information may help Barclaycard to locate the account if they are unable to do so from the information that you currently have.
      If you need help in clearing the arrears then you may find it useful to contact a free debt advice charity such as Step Change. Kind regards Neil.

      Reply
    2. CreditExpert Neil

      Hi Shazma, I understand that your card has been used fraudulently, you may find it useful to check your Experian report to see what information has been recorded on the report. If you disagree with how the account has been recorded we would be able to dispute it with you. Our dedicated Victims of Fraud team would also be able to investigate any entries recorded as the result of the fraud. You can find out more about ID fraud here. Kind regards Neil.

      Reply
  81. Teiba Najib

    I changed banks because of which I ended up having 4 late payments, as soon as I realised I rang up and paid within the first week but because of it I got rejected for finance, is there a way to remove my late payments and get my score higher

    Reply
    1. CreditExpert Neil

      Hi Teiba, if the late payments were correctly recorded then the lender wouldn’t be able to remove them. However you would be able to add a notice of correction to your report to explain how the late payments occurred. Any lenders searching the report would then see your comments and can then take them into account. You can find out more about adding a notice of correction here. Kind regards Neil.

      Reply
  82. Michael mclaughlin

    Do lenders credit score or review your mortgage offer befor realise of funds thanks
    Also does my middle name need to be on my mortgage application? Or will they pick up the same info on a credit search

    Reply
    1. CreditExpert Neil

      Hi Michael, it would depend on whether the company have made an Offer in Principle or have already performed a full search previously when accepting your application. An Offer in Principal is often made before a full search is carried out, so they may then need to do a full check of your credit report. When a search is carried out then they should be able to view your full information with or without your middle name, usually if this information is needed they will ask for it on the application form. You may find our guide to preparing for a mortgage application useful here. and I wish you all the best when you do make your application. Kind regards Neil.

      Reply
  83. carlos

    Hi hope you can help me with something here please.I have roughly 15 late payments with one of my old lenders (now settled).Reason for this is i had a hard time many miles away from home with my daughter having cancer so was not remotely in the mindset for payments or anything for that matter.Cut a long story short after treatment etc, once returning home i settled the debt in full.I hve lately become obsessed in getting my credit report squeaky clean, so attempted to contact lender for a good will gesture to remove and have a little compassion in my case, but failed to do that, so went through the FCA, also failed to remove late marks 🙁 how long do they stay there please?and is there anything else i can do please as i feel its unfair to a huge degree, thanks in advance

    Reply
    1. CreditExpert Neil

      Hi Carlos, I’m sorry to hear of your situation. Payment history on a credit report can go back six years, while the account is active it will be updated each month, as the late payments they will have less of an impact on your report. If the account is closed then the payment history is “frozen” so lenders can see how the account was run before it was closed, the account will then stay on the report for six years from when it was closed.
      If the late payments are accurate then sadly they cannot be removed, however you can add a notice of correction to your report which is a statement of 200 words or less to explain to potential lenders why they occurred. The lenders can take your comments into account as part of their decision making process. You can find out more about adding a notice of correction here. Kind regards Neil.

      Reply
      1. carlos

        many thanks for your help, was hoping there was something i could do which was having the ability to remove 🙁 so will my score improve over time or wil it not improve until after 6 years when they come off my report?i have a credit builder card at present but it isnt improving my score sadly 🙁 thanks again for your help

        Reply
        1. CreditExpert Neil

          Hi Carlos, your score will improve over time and having a credit builder card that is paid on time each month will also help, but it can take time for the score to improve. Kind regards Neil.

          Reply
  84. Allan

    Hi Michael,

    I’ve just found out that Three have applied 3 missed payment notices on my credit file.

    I was never informed by them of any arrears and belived my account had closed, as per my request instore. Three now claim I should have called them and not cancelled instore, but at no time did they write to inform me of any subseguent missed payments.

    Can I get this corrected as they never wrote to me to inform me they believed my account was in arrears for 3/4 months.

    I have since paid all outstanding amounts and closed the account.

    Reply
    1. CreditExpert Neil

      Hi Michael, a lender should always be recording accurate information on your credit report. We would be able to query these late payments with the lender on your behalf as you believe the account should have been closed at the time and were not informed that the payments were due. While we query the late payments we would mark the entry as disputed so any lenders searching your report will know it is being investigated. You can find our contact details here. kind regards Neil.

      Reply
  85. Jo

    Hi, my boyfriend and I are about to apply for a mortgage. We’ve always used credit cards well within our means and paid our bills by direct debit and never missed payments. However, stupidly just this week we discovered that we’d miscalculated in one of our accounts (our council tax bill increased and the date changed) and we’ve missed two of our standard monthly direct debits. The first we missed by three working days, the second by 1. We’re contacting both of the companies to try to pay online or over the phone. Is there anything else we can do to try and prevent this having an impact on our credit ratings? And if not, how much is it likely to impact our chances of getting a mortgage? Thanks.

    Reply
    1. CreditExpert Neil

      Hi Jo, thanks for your question. I can see this is unfortunate timing when you are planning on making a mortgage application. Even though the payments were only 1 and 3 days late the lenders would still be likely to record late payments on your credit report. While they are the current they will have a significant impact on your credit report, however once they are no longer the current months and lenders can see that the account is back up to date then the impact they have will reduce. As they get older they will have even less of an impact as it will be clear that this was a one off occurrence rather than a pattern of repeated late payments. It is always up to the lender as to what decision they make though, you may find our guide to mortgage applications useful here. I certainly hope it goes well for you and your boyfriend when you are ready to make your application. Kind regards Neil.

      Reply
  86. Kim

    I have money problems when my husband was ill in 2010 to 2013. So a debt management plan was put in place which creditors accepted and everything was settled in 2013. My husband score is 999 mine however is 661 due to a credit company marking my account as 6 missed payments this was put on after I settled the account in Oct 2013. It it the only mark on my credit history now. My score with another credit reporting agency is good but Experian score is poor Why is this especially as you have said in other feeds that the score increases as time passes. This was 40 months ago so why is it low. I have one credit account and my bank accounts etc are all clear and paid on time. I am challenging the 6 missed mark which is now with the financial ombudsman

    Reply
    1. CreditExpert Neil

      Hi Kim, while you are on a debt management plan a company may still record late payments if they are not receiving the payments that were agreed as part of the original contract. A status history of “6” would mark the account as delinquent which would be seen as negative by lenders and so your Experian score would reflect it. If the account is not marked as settled then it would be considered an active account that will still be having an impact on your Experian Credit Score. I appreciate that this is frustrating when you are working to improve your report. You can add a “Notice of Correction” to your credit report to explain that the account was part of a debt management plan. Any lenders searching your report would then be able to take this into account. You can find out more about adding a “Notice of Correction” here. Kind regards Neil.

      Reply
  87. peter

    Hi Neil,

    I want to understand what normally happens with arrears. As an example (ignoring interest), i normally make the minimum payment of £5 on my credit card. However, last month i forgot to pay it. This month i have been charged a late fee of £12, plus my normal payment of £5, plus my arrears of £5, so £22 in total. Whilst i understand the £12 late fee charge, is it common practice to have the arrears added on as well. I thought it would just go back into the pot to charge interest on? Should this be stated in my terms and conditions?

    Thanks Peter

    Reply
    1. CreditExpert Neil

      Hi Peter, it would depend on the terms and conditions of the agreement that you have with your lender. It wouldn’t be unusual though for the original payment that was due to still be required, if it’s not paid by the following month another late payment could be recorded. You may wish to contact your lender to find out exactly what payment they need to ensure that further late payments are not recorded. Kind regards Neil

      Reply
  88. Tarah

    Hi! I have one late payment on my account from Very (shopdorevt). It was for an item bought on buy now pay 6 months later. I received a text message the month after I bought the item telling me that if I didn’t make a payment my account would be in arrears. I rang them straight away because I wouldn’t have had to pay anything for 6 months and the advisor assured me in explicit terms repeatedly that I did not owe anything on the account and there was nothing to pay. I obviously left it , but then got the same text the next month!!! So I logged on online this time and there was a £3.95 delivery charge that had to be paid and couldn’t be included in the buy now pay later. That wasn’t made clear but regardless I would have paid it if I was given the opportunity to when I called! Now I have a late payment on my credit score 🙁 please help me I rang Very and they just keep telling me they will call back and never do. Tarah

    Reply
    1. CreditExpert Stuart

      Hi Tarah,

      That’s certainly not a good situation to be in at this time and we can help you out with this at this time.

      If you feel that the payment has been recorded incorrectly then we can contact on your behalf to dispute the late payment which is recorded on your report. If you would like us to help you with this, then just contact us here and we’ll contact Very for you.

      Kind regards,
      Stuart

      Reply
  89. Ray

    Hi,
    I had a delinquent account with one of my lenders and since paying all the amount vowed to them, they have instructed me that the account will be marked as Settled.

    I have one question which i can’t understand,
    1,When the delinquent account is settled will it still have a negative impact on my credit score for 6 years like an default account or will it have an impact as a late payment account as we keep up with payments on the other accounts,

    Thanks
    Ray

    Reply
    1. CreditExpert Stuart

      Hi Ray,

      I understand that you are concerned about what effect a settled account would have on your report at this time.

      In terms of the late payment markers that are on your report, this would still have the same negative impact on your report as it would have already have however lenders will then be able to see that you’ve been able to pay the account balance off and factor this into their decision.

      If you’re looking for ways to improve your Experian Credit Score, you may want to check out this guide.

      Kind regards,
      Stuart

      Reply
      1. Ray

        Hi,
        So if I keep up with my payments now, will it improve my credit score say in 2years from now or will it still be down because of the delinquent settled account.

        I have the £14.99 plan a month with Experian to monitor my score

        Ray

        Reply
        1. CreditExpert Neil

          Hi Ray, as the settled account gets older it will have less of an impact on your Experian Credit Score, having other active accounts that are up to date on your report would also help your score. So while the delinquent account would still have an impact on your score in two years time we would expect it to be less of an impact than currently. Kind regards Neil.

          Reply
  90. Charlie

    I have a Vodafone problem. I terminated my account with them and was told no more money was due. On the termination date they locked me out of my online account so I could not longer view any billing information and the fact that the call centre was wrong. Anyway it shows on my account that I was 4 payments late. Does this mean 1 payment late but for 4 months, or does it mean I missed 4 payments?

    I settled the account to clear the £15 that was outstanding but my account with Vodafone keeps showing green each month even though I am not a customer anymore. Should this not have been marked Settled?

    Reply
    1. CreditExpert Neil

      Hi Charlie, If the company has recorded a status of “4” then it would mean that the account has been in arrears for 4 months. If they have recorded a sequence of four status “1” then it would mean that the payment was late each month for four months, but that it was paid by the time the next payment was due. If an account has been paid and closed it should be marked as settled, if they are still updating it then it sounds like it is still active. You can query this with the lender directly or contact us and we can query it on your behalf. Kind regards Neil

      Reply
      1. Charlie

        If I only missed 1 payment and then closed the account but it was not paid for 4 months it would still read as 1 2 3 4 ?

        Reply
        1. CreditExpert Neil

          Hi Charlie, if the payment was not made for four months then the company would be likely to record a status of 1,2,3,4 to show that they have not received the payment they required for four consecutive months. Kind regards Neil.

          Reply
  91. karl

    Hi, I have a missed payment from 2009 on an account that was settled in december 2011. Should this missed payment have been removed from my credit report by now?

    Reply
    1. CreditExpert Neil

      Hi Karl. When an account is closed the status history is effectively “frozen” to show how the account was run up to the point the account was closed. This does mean that any late payments in the status history would remain on the report until the account is removed six years from the date it was closed. Kind regards Neil.

      Reply
    2. CreditExpert Neil

      Hi Karl, when an account is closed the status history is effectively “frozen” so lenders can see how the account was run up to the point it was settled. This means that the status history will remain on the report until six years from the settlement date. The whole account will then be automatically removed from your report. Kind regards Neil.

      Reply
  92. Kelly

    My husband balanced transferred to another card, cancelled a dd with the old card and they then added interest. Balance trf was in Sept and we didn’t realise this and paid the interest in December when we received a letter. His Experian report now shows 3 late payments because of this and we have been turned down to re mortgage, we have never missed a payment in 20 years, how long before we can reapply and would likely to be accepted?

    Reply
    1. CreditExpert Neil

      Hi Kelly, while the late payments are current they will have larger impact on your credit report as it gets older we would expect it to have less of an impact. It is always up to the lender though as to what they are prepared to accept in an application. Your husband can add a “notice of correction” to your report to explain the situation, lenders would then need to read his comments before proceeding and can then take them into account. Kind regards Neil.

      Reply
  93. Abroad

    Hi, I took out one year’s Insurance and provided all necessary info. Unfortunately, the contract auto-renewed for another year and the company have refused to cancel the policy (which I only required for 1 year) as I am out of the ‘cooling out period’. However, their website states that the policy will be cancelled if they are unable to receive payment i.e. I do not make funds available.
    How will this affect my credit rating if I choose this method of cancelling the policy?
    Much Appreciated

    Reply
    1. CreditExpert Stuart

      Hi,

      In terms of insurance details, these would not be listed on your Experian Credit Report at this as these types of accounts are not currently shared with us by the insurance companies.

      Although accounts are not listed on your report, you may want to contact the insurance company more regarding this to see what action might take place if you do not pay for the insurance.

      You may also want to consider contacting a financial advice service like Money Advice Service as they would be able to give you more information on this as I am not a trained financial advisor.

      Kind regards,
      Stuart

      Reply
  94. R J

    Hi I joined experian to check my credit score and I had a good score, I updated addresses dating back well over 5 years ago and now I’ve checked my score today and it’s poor! I wonder if I didn’t in put my address history if this would’ve changed my credit score! I am hoping to get a mortgage at the end of this year and now I feel there’s no hope!

    Reply
    1. CreditExpert Stuart

      Hi RJ,

      I understand that you are concerned about your Experian Credit Score especially after recently updating the address history information on your report.

      Your Experian Credit Score would be calculated based on all the information which would seen on your Experian Credit Report. If you are concerned about some of the information listed on your report, please contact us as our team will be happy to help you out.

      Also, you may find this guide on how to improve your credit score as well as this guide about mortgage applications to be helpful for you as well.

      Kind regards,
      Stuart

      Reply
  95. Angela

    Hi please help urgently!

    My husband and I have been applying for a mortgage so that we are able to move house (we’ve seen a property we like already), but whilst getting a mortgage in principle with the bank, I was informed that there was something serious on our credit reference. I’ve applied for my report from Experian, but can see from Clear Score that there are late payments. One is on our Mortgage about 6 months ago. I have never been late with any other payments.
    This occured whilst my husband was having hospital treatment and recovery time was unable to work. I previously informed the bank (special circumstances unit) to make them aware of our cicumstances. They were helpful, when we cancelled the DD and paid in cash on time, however the DD was late being set up in time the next month and when I noticed the money had not been taken, I phoned and paid in full. It was recorded as a late payment (4 days). I remember asking if paying would effect our credit, being concerned as I knew we’d need to move house in the near future. I was reassured it wouldn’t…but it has!!

    Is there anything I can do? Would phoning the mortgage company in the dept that helped me be of any assistance?

    In addition one of our accounts went over the agreed overdraft, (about £100) I agreed to pay back at £20 a month. This was before it went to collection. I offered to pay the full amount but was informed I could pay in smaller amounts. I was never told that paying back as part of a plan would have affect my credit rating, but have learnt as of yesterday that it will be as bad as having a CCJ to lenders. I paid this off immediately. How long are they likely to give a fail in a credit check?

    Please advise on anything that will help. As apart from losing the house that we fell in love with, we are desperate and looking at trying to apply for a mortgage with a adverse credit mortgage company.

    Many thanks

    Reply
    1. CreditExpert Neil

      Hi Angela, lenders should only record accurate information on your credit report. If the lender did not set up your direct debit correctly then you may wish to dispute the late payment they have recorded with them. In regard to the late payments for your overdraft it may also be worth contacting the bank and explaining to them that you offered to pay it in full and were not informed they would record it as late payments to see if they would be prepared to amend the information. If the companies do not agree to amend the information you can add a notice of correction to your report to explain the circumstances behind the late payments. You would need to first obtain a copy of your Experian report before we can add a notice of correction though. I certainly wish you al the best with your next mortgage application when you are ready to make it. Kind regards Neil.

      Reply
  96. William

    Hello,
    I’ve found out that I missed a payment on my credit card (since paid off in full) after I wasnt sent a statement. I’m in the process of challenging the issue but I anticipate they will uphold it.

    I intended to purchase a house later this year but am terrified this will scupper my mortgage application. Do you know how long it will take to pass? Or if I should be getting in contact to add the 200 word statement?

    Otherwise my credit score/history should be perfect but I’m terrified this mistake has done the worst to my chances of a mortgage…

    Reply
    1. CreditExpert Neil

      Hi William, I understand that the company didn’t send a statement so they may agree to remove the late payment. If they don’t then adding a notice of correction would mean that any lenders searching your report would be able to view your explanation of why the late payment occurred.
      It is always up to the lender themselves as to what decision they make when considering you for credit and if lenders can see that this is a one off instance rather than a pattern of late payments they can take this into account. You may find our guide to mortgage applications useful here . Kind regards Neil.

      Reply
  97. Laura Escott

    Hi!

    My partner and I are looking to apply for a mortgage together and we have both checked our credit files. Mine is good, but my partners is not. It appears that Vodafone have recorded his account as delinquent over the past 6 months. Now this is a concern for us as he told Vodafone to close the account nearly 3 years ago. He has called them and payed the amount which they said was outstanding and have said they would now close the account for him and mark it as satisfied, but this has not been done. Furthermore, I do not believe this default should even be on his credit file as how can they leave the account alone for 2 years after he asked them to close it and then decide in the last 6 months to reactivate it? In addition to this, they did not even write to him to inform him that he owed them money and instead put a default on his account. This is the only problem with his credit file as he has never missed a payment on any of his other loans or his current mortgage and up until 6 months ago was able to get credit easily. Vodafone’s mistake has potentially caused problems with his credit for the next 6 years. Any advice would be greatly appreciated. Thanks.

    Reply
    1. CreditExpert Stuart

      Hi Laura, In terms of your partners Experian Credit Report, the accounts which are listed are typically updated by lenders every 4-6 weeks. If your partner has only recently resolved the payment history for the account then it may take some time before this is updated on their Experian Credit Report.

      If they do feel that the account shouldn’t be listed as a delinquent account on the report however, you are able to dispute the information with Vodafone regarding this as well. Your partner can also contact us so that we can contact the lender on their behalf as well. If your partner wants to contact us, they can find our contact details available here.

      Also, as you’re both looking to apply for a mortgage soon, you may want to check out this guide we made as well.

      Kind Regards, Stuart

      Reply
  98. DA

    Just wondering if there was a mistake with your late payment and they refund the money back to your card. Does that affect your score?

    Reply
    1. CreditExpert Neil

      Hi DA.

      Lenders should only record accurate information on your credit report. So if they have made a mistake with a late payment we would expect them to amend their information to remove any incorrectly recorded late payments. If they company hasn’t done this then contact us and we can query the information for you with them. Kind regards Neil.

      Reply
  99. Nick Roberts

    Good evening,
    I set up a direct debit with my bank on the 21st Feb. Payment was due on 8th March. I asked the advisor whether I needed to make a manual payment and he said no (I asked twice!). On the 8th, I checked my bank account and saw no payment, so made one manually just in case. The DD was not taken, so contacted my bank. They agreed that I had been given incorrect information but that they had to report the way the account was run & the late payment ‘would have little to no effect’.
    I’m just buying a new house with a very large mortgage that has been approved, but the offer will likely expire before completion, so will need to be re-approved. I obviously don’t want anything to potentially affect this!
    Can the bank change the information or remove the late payment? Do I have a case to go to the Financial Ombudsman? They did accept it was their mistake!!
    Many thanks.

    Reply
    1. CreditExpert Neil

      Hi Nick, the bank should record accurate information but as they advised you incorrectly then it would certainly would be worth disputing the late payment with them. If they refuse to amend it then the matter could be escalated to the Office of the Information Commissioner. If you have your Experian credit report and the late payment is recorded on it then contact us with the details and we will be able to raise a dispute for you. Kind regards Neil.

      Reply
  100. Londoner

    Hi, Notorious Thameswater defaulted my credit report few months ago for not making a payment on time and refused to amend my credit report ( i have lodged a complain and waiting for the feedback), since then I have settled the account.
    Anyway my questions is that I can see that default on Equifax and other credit reports but not on Experian one, why is that ?

    Reply
    1. CreditExpert Neil

      Hi there, not all companies will share their information with more than one credit reference agency. As a result Experian is likely to hold some information that Equifax does not and vice versa. We don’t currently hold Thames Water information on our credit reports so this would be why it doesn’t show on your Experian credit report! Kind regards Neil

      Reply
  101. Dave

    Good Morning,

    I had missed one payment on my Barclays account last year in April however there was an Arrangement in place that followed which is recorded on my account however the payments are recorded as 1 2 3 4 5 6 6 6 6. Giving the account a delinquent status showing as 3 or more payments as missed, when a payment was made each month.

    I am quite frustrated as on several occasions when speaking to Barclays they had informed that all that would show is an arrangement not missed payments.

    Thanks,
    Dave

    Reply
    1. CreditExpert Neil

      Hi Dave, I understand your frustration however if a company is not receiving payments in line with the original agreement then they are able to record late payments even with a payment arrangement in place. If the account is not closed then you would be able to bring it back up to date so the payment status returns to “0”. Barclays would be able to tell you what payments they need to bring the account back up to date. Kind regards Neil.

      Reply
  102. Dave

    Hi Neil,

    Thank you for your response.

    The account has been brought up to date, what frustrates me is when discussing the arrangement they had specifically stated that only an Arrangement would be recorded on the credit report not that is was a delinquent account or late payments; several times. Furthermore, for other Credit Reference Agencies it is recorded as only AR or AP (Arranged Payment) and not missed/late payments as it has been on Experian, I understand different systems record data differently but I am confused as to the discrepancies in the way the data has been recorded between the two and the information provided.

    My other question is with the status codes: 1 2 3 4 5 6 6 6 6, are these recorded as late or missed payments? and what do they actually mean, as it recorded for 9 months with the last being a 6.

    Further what is the impact of having an Arrangement and late/missed payments on a credit file?
    Will this affect future credit recovery and a potential future mortgage application.

    Thanks,
    Dave

    Reply
    1. CreditExpert Neil

      Hi Dave, we would expect the company to provide the same account history to all of the credit reference agencies they provide information too. As they have provided different information and advised you late payments would not be recorded then we would be able to query the information with the company concerned on your behalf. If you contact us with your details.

      The status history shows the number of consecutive months that the payment has been behind, up until the status of 6 is reached. The account is considered delinquent and would have a negative impact on any applications that you make. It does not mean that all lenders will automatically refuse your application, and the lending decision is always up to the company that you have applied to. Similarly having an arrangement to pay would be seen as negative, but does not mean that you would always be declined, although some lenders may only offer at a higher rate.
      Kind regards Neil

      Reply
  103. Dave

    Hi Neil,

    Thanks for your prompt update. The other question I wanted to ask is that would these late payments roll of after 6 years and the more they are in the past have a lesser effect?

    Further, on my Experian account it shows the Arrangement dates – my understand is that this stays on indefinitely unless the account is closed which even then would remain on file for 6 years. Why is the arrangement flag not removed as are late/missed payments after 6 years?

    The question I have is where most markers drop off after 6 years why does the Arrangement Flag stay indefinitely on ones Experian report. Which in essence would put someone in a worse position than if they had defaulted on the account?

    Thanks,
    Dave

    Reply
    1. CreditExpert Neil

      Hi Dave, thanks for your questions. I’ve edited them together for clarity.

      As the late payments get older they will have less of an impact on your Experian Credit Score.

      The arrangement flag is part of the account history, once the arrangement is completed the flag will have an end date added to it. It would not then be updated again, while payment history on an active account is updated every month.

      When an account defaults it is effectively closed and the whole account is removed after six years. If an account with an arrangement flag is closed it would also be removed after six years. An arrangement flag would not have as much impact on your credit report as a default.

      I understand your concern however and if the flag has been on your report for six years contact us and we would be able to raise a query with the lender on your behalf to see if they can remove it.

      Kind regards Neil.

      Reply
      1. Dave

        Hi Dave,

        I am a little confused when calling Experian I keep getting conflicting information about the arrangement flag. Some say it would drop off after 6 years of the end date others say it stays indefinitely on the account. Just to confirm I am referring to the arrangement flag dates and not the payment history which.

        I really think it’s unfair if the arrangement flag stays I on the account even after the six years, I have one lender who has agreed to remove it after six years and written it in writing where as another as outright refused leaving me no choice but to close the account.

        I have to know is there the a chance that Experian would remove that information after six years as they only keep it on file for a period of six years like other information.

        Thanks,

        Reply
        1. CreditExpert Neil

          Hi Dave, once an arrangement flag has been recorded it becomes part of the account history and remains on the report until the company that the account is with decides to remove it.
          If you have an arrangement flag on your report that is over six years old and you no longer believe is relevant we would be able to contact the company for you to query the entry and see if they are prepared to remove it for you. Contact us and we will be able to do this for you.
          Kind regards Neil.

          Reply
  104. Dave

    Hi Neil,

    Thanks for your response and answering my questions.

    The last question I have is that as the last late payment reaches six years regardless of its status code, in my case it being 6 will this no longer show on the credit report?

    Thanks,
    Dave

    Reply
    1. CreditExpert Neil

      Hi Dave. That’s right, once the status entry on an active account is six years old it will drop off the report. This is the case whether it is a 0,1,2,3,4,5 or 6!
      Kind regards Neil

      Reply
  105. Dave

    Thanks Neil.

    I am just very concerned at the way the bank did not inform me how entering into an arrangement for reduced payments would effect my credit file, furthermore I understand the ICO states that these should be short term arrangements of six months. Where in my case they allowed it to go for 9 months, I’m hoping I have a reason to dispute this at the misinformation that was provided and communicated.

    Reply
    1. CreditExpert Neil

      Hi Dave, if you feel that they did not inform you correctly of the consequences of the arrangement and that it went on for longer than the period that was agreed contact us and we can raise a dispute with the company for you. Kind regards Neil

      Reply
    1. CreditExpert Stuart

      Hi Mary,

      The information on your Experian Credit Report may be seen differently from lender to lender depending on what they see on your reports history.

      You may want to contact your lender directly to see how they would record this information on your report.

      Kind regards,
      Stuart

      Reply
  106. Ross

    Hi,

    I would like to know if a late standing order payment would negatively effect my partnerd credit score? My partner sorted the mix up within 48 hours but we are currently in the process of buying our first house and I’m worried this might hamper the completion of the mortgage??? She banks with Lloyds and I believe there is a £10 late payment charge. We both have excellent credit ratings.

    Thank you

    Ross

    Reply
    1. CreditExpert Neil

      Hi Ross, it would depend on whether the bank records the payment as late on your partners credit report. They may not if the mix up was due to the bank. If the late payment is recorded then it would have an impact in the short term, but as the late payment gets older and lenders can see that it was a one off occurrence then the impact will be significantly less. Kind regards Neil.

      Reply
  107. John

    Hi guys,

    I have just this week applied for a mortgage, and it has been turned down due to missed/late payments.

    It turns out this was a mobile phone account I bought my mum as a gift. I first contacted Tesco to cancel the account in early October, though they provided no contact numbers to call them, so i resorted to email. I got no response until the 17th November. I felt I was left with no choice but to cancel the direct debit, and wait for them to contact me.

    I sent a number of emails, with little to no response, and they just kept insisting payments were late and needed to be made. The phone was out of contract in July last year, so I thought I was reasonably safe ground by cancelling.

    The dispute wet on over the coming months, and I stood my ground and refused to pay for something that i did not want, and found it almost impossible to cancel when it was up. They have since accepted culpability and have cancelled off the debt owed.

    But, the late payments still apply to my account, what can I do?

    Reply
    1. CreditExpert Joe

      Hi John, if Tesco have admitted you didn’t miss any payments then they should update your file to reflect this. Lenders send us monthly updates every 4-6 weeks so if they’ve admitted this recently they may not have sent us the amended information yet. If you contact us we can query the file directly with Tesco for you.

      Joe

      Reply
  108. Costi

    Hi. I have a negative impact report because I just received a loan from close brothers? I really don’t understand how it works. I had in the pass only good feedback and yesterday I applied for a loan on Samsung and was approved. Today I have negative impact from them. Why?

    Reply
    1. CreditExpert Neil

      Hi Costi, any changes to your credit report will always have an impact on your Experian Credit Score either positively or negatively. Opening new accounts will lead to a score drop, at least in the short term. This is because lenders will want to see that you are able to manage your new financial commitments without any difficulty before offering further credit. They will be worried that you could become financial overcommitted if you open or apply for several new accounts in a short space of time.
      As the account you have opened becomes more established then it will start to add to your Experian Credit Score rather than reduce it.
      Kind regards Neil.

      Reply
  109. Dave

    Hi

    I’ve just checked my credit score for the first time in many years, and it’s abysmal – I was expecting it to be poor, but not quite that poor! The only real negative on the report (apart from relatively high credit card balances) is a delinquent account with my water provider, which must be doing a lot of damage (it’s been delinquent for a long time to be fair)..

    This is due to a dispute I had with them many years ago when they “lost” my application for a water meter, despite sending me an email confirmation that they’d received it, and after numerous chasers they finally installed a meter 9 months later. I argued with them that it was unfair for them to charge me the (much higher) water rates for that period and that they should charge me based on what I was paying after I got the meter, but I got nowhere. Eventually they (via an external debt collector) offered me a repayment plan that was too good to turn down (I’d more or less given up on the argument by then), and I’ve been making regular monthly payments ever since.

    I have two questions: Despite making regular payments under the arrangement, the account is still showing as over 6 months in arrears – is this normal? Also, the account first appeared as a delinquent account in September 2014 – does that mean that if I pay it off now it will disappear from my credit report in September 2020, or is it 6 years from the date of settlement?

    Thanks

    Reply
    1. CreditExpert Neil

      Hi Dave, I’m sorry to say that a delinquent account is going to have a negative impact on your Experian Credit Score particularly if the delinquency is current. Once the account is settled then as the late payments get older it will have less effect on your Experian Credit Score. If the account is still active and can be brought back up to date then the company should start recording payments as on time again which will help your score.
      Once an account is closed then the payment history is “frozen” so lenders can see how the account was run up until it was closed. Six years after the account is closed then the whole thing is removed from your credit report, rather than six years from the first late payment or delinquency.
      You can also add a notice of correction to explain why the late payments occurred should you wish to.
      Kind regards Neil

      Reply
      1. Dave

        Hi Neil

        Thanks for the reply.

        The account can’t really be closed as such, as it is with my water supplier and (for the moment at least) they have the monopoly so I don’t really have a choice but to keep the account with them open.

        If I were to bring the account up to date now, and continue to keep it up to date going forward, how long would it be before the former delinquency stops affecting my credit score, or would the record stay on there permanently?

        Thanks again

        Reply
        1. CreditExpert Neil

          Hi Dave, bringing the account up to date will certainly help to improve your Experian Credit Score, while the account is active the status history will be updated each month and is kept for up to six years.
          As the delinquency status gets older it would have less of an impact on your Experian Credit Score.
          Kind regards
          Neil

          Reply
  110. Rebecca

    Hi,

    I bought a fridge from Curry’s, and I was under the impression, it was a buy now pay 18 months later. However, when I checked my credit report, it said it was a delinquent account. I went back and checked my bank statements, and the finance company didn’t even try to take the funds from my account. I have also checked that there were definite funds in my account at the time. I am waiting for them to get back to me about a resolution for it. My credit score has been affected severely due this being a delinquent account for a year now. However, can the finance company correct my credit rating, due to them not attempting to take the funds?

    Thanks

    Reply
    1. CreditExpert Neil

      Hi Rebecca, I can appreciate that this must be a frustrating situation to find yourself in. If the company didn’t take payments when they should have done, then they should be prepared to amend the payment information that they have recorded.
      If you have your Experian credit report we would be able to raise a query with them on your behalf to dispute the accuracy of what they have recorded and mark the account as disputed while we do this.
      Our contact details are available here.
      Kind regards Neil.

      Reply
    2. CreditExpert Stuart

      Hi Rebecca,

      In terms of how the finance company can record the information listed on your Experian Credit Report, you would need to discuss this with the lender directly about this issue.

      This is because the information which is listed on your report would belong to the lender and would be the ones who would need to amend this information.

      If you feel the information is incorrect on your report, we can dispute this information for you on your behalf with the lender. Just contact us and we’ll be happy to help you out.

      Kind regards
      Stuart

      Reply
  111. Zack Serah

    Hi,

    I’ve had an offer accepted on a flat and mortgage agreed in principle with a lender.

    Unfortunately after my offer was accepted on the property I had moved all of my money into my savings account and accidentally missed a payment for my phone bill from my main bank account for £65 which has shown up as a returned DD on my bank statement.

    I immediately paid the phone bill in full upon realising I had missed the payment (the same day as the returned DD) but the lender has spotted the returned DD and has asked why it happened.

    I explained the above and my actions to resolve it to the lender but I’m slightly nervous they might not give me a mortgage now – should I be worried?

    Many thanks,

    Zack

    Reply
    1. CreditExpert Neil

      Hi Zack.
      It is always up to the lender as to what decision they make, so we wouldn’t be able to say if a recent late payment would prevent them offering a mortgage. Some lenders may still be prepared to offer a mortgage but at a higher rate, but this would be up to the lender.
      Kind regards Neil.

      Reply
  112. Katie

    Hi,
    It’s no excuse I know but I’ve had two children very close together and suffered with terrible post natal depression.
    One of the things I neglected was keeping my gas and electricity meters updated, however I do pay my monthly direct debit.
    I’m now trying to sort out everything I have let slip over the past year and I know I’ll owe e.on a considerable amount as it has been 11 month since updating my gas readings.
    Taking into account I do pay my monthly fee by direct debit and have never been late or defaulted on that, how is this likely to affect my credit?

    Reply
    1. CreditExpert Neil

      Hi Katie, I appreciate that you’ve had a lot to deal with and gas and electric readings would be one of the last things on your mind. If you have been paying by direct debit then the company should have no reason to record a late payment over the last year. When they do get the up to date readings, and if they have been under-estimating the amount then the balance on the account might go up. This may cause a drop in your Experian Credit Score, but as the balance is brought down your score would go up again. If you do find yourself with a large bill it may be worth speaking to your supplier to see if you are able to spread the payments for it. Kind regards Neil

      Reply
  113. Stacey

    Hello,

    My partner and I are applying for a remortgage for our house and this has been declined due to me missing payments with New Look (Ikano Bank). In October of 2016 I set up a direct debit for this account to take the minimum payment out each month. However, this apparently did not process correctly and I have been charged each month for late/missed payments when I was under the assumption that this was just coming from my bank account each month (I understand I should have been monitoring my DD’s but it didn’t cross my mind to check every month!). I also never receive any bills from New Look and have contacted them previously in the past to complain about this. Only last month I received a statement saying that I had been charged £12 for a missed payment and queried how as I have a direct debit set up and it is only since checking my Experian credit report today that I can see that they have defaulted my account because of 6 missed payments – none of which I was aware of! I have since paid off the total balance of the store card in full but this has not updated and it still states that the account is defaulted. Can you offer any advice at all on how I can sort this, please? I have not missed anything else (mainly because I set up direct debits for everything!) so its annoying that our remortgage application has now been declined because I was not notified that the DD for New Look was not set up and that I have been charged 6 times for late/missed payments.

    Thank you,

    Stacey.

    Reply
    1. CreditExpert Neil

      Hi Stacey. I appreciate that this must be very frustrating for you as you are looking to re-mortgage.
      When a default is paid it is updated to show as “Satisfied” but the default status will remain on the report.
      As you had set up a direct debit and were not contacted when it was not processed you would be able to dispute the accuracy of the information recorded by the company. If you contact us with the details we will be able to do this on your behalf and make sure the entry is recorded as disputed while we do so.
      If the company don’t agree to update the information we would then be able to advise you on the next steps you can take including adding a notice of correction to your report.
      Kind regards Neil.

      Reply
  114. Jessica cawley

    Hi I payed my credit card early an it went on the other months statement so now I have a late payment on my account 1st time ever never missed or late payed before. But I have been accepted for a mortage An where due to complete on the 5th of June do you think this will effect me?

    Reply
    1. CreditExpert Stuart

      Hi Jessica,

      I understand that you are concerned about a late payment which may affect your chances to obtain a mortgage application that you have been accepted for at this time.

      I can’t say for certain if this would affect your chances to obtain the mortgage as each lender will have different criteria for accepting customers for a mortgage application. You may want to talk to the lender regarding the late payment to see if there is anything that they can do to help you out at this time.

      You may also want to look into adding a Notice of Correction to your Experian Credit Report at this time to explain why there is a late payment listed on your report. You can learn more about these here.

      Kind regards,
      Stuart

      Reply
  115. JC

    We recently changed banks, and set up the new account details with our credit card company. When we received our credit card statement, the direct debit shows as taken and then reversed. The credit card company can’t tell me why it is reversed. The bank say they can see there is a direct debit set up, but no request for payment was made. I’m backwards and forwards between the two, and each are blaming each other. This will obviously have an effect on my credit rating, which is unfair, as the direct debit was put in place correctly, and funds were available. What can we do to resolve this, and protect my credit score?

    Thank you

    Reply
    1. CreditExpert Stuart

      Hi JC,

      In terms of the information that is listed on your Experian Credit Report, the information which we are provided with is given to us by the lenders and it would be up to the lender on how this information would be recorded on your Experian Credit Report at this time.

      You can however consider adding a Notice of Correction to the information which you have been having trouble with. This essentially would let other lenders know when viewing your Experian Credit Report what may have led to negative information which is listed on your report report. You can learn more about Notice of Corrections here.

      Kind regards,
      Stuart

      Reply
  116. Tom

    I am looking to build my credit score up so I can eventually get a mortgage in the next year or so.
    I had a car accident which made me loose my job, and consequently I fell into arrears with my car payments.

    I organized a repayment deal with the finance compnay to repay the arrears. I was never late with a repayment however I was around £1500 behind. This has now been all paid off.

    After checking my credit score, I can see that my car finance account says it has been seriously in arrears.

    How can I resolve this on my credit score.???

    Reply
    1. CreditExpert Neil

      Hi Tom, it’s good to hear that the account has now been cleared, sadly however the late payments would remain recorded on your report to show how the payments were made in relation to the original agreement. However you can add a notice of correction to your credit report to explain the circumstances behind the late payments. Any lenders searching your report would then be able to see you comments. You can find out more about adding a notice of correction here. Kind regards Neil.

      Reply
  117. Matt Lampey

    Hi,

    I took several payday loans back in 2013 due to gambling. I have cleared up most but only just realised I have one still showing as a late payment on my report.

    I have contacted the company hoping to make payment asap, but I want the account settled in the best possible way to help me get a mortgage. If I pay in full will this be marked as completely repaid and how long will it stay on my report for?

    Thanks

    Reply
    1. CreditExpert Joe

      Hi Matt, agreements stay on your report for 6 years from their date of closure be that the default date or the settlement date regardless of if the debt is still owed. Once a default has been paid it will update to show as satisfied and no longer owed.

      Joe

      Reply
  118. james

    I called talktalk to advise them i had cancelled a direct debit for a zero per month broadband deal as I had paid line rental for the year in advance. They told me on that call in May 2016 that if I cancelled the DD I would incur an admin charge of 50p per month for not paying by DD (so 50p instead of free) so it was set back up again on the phone to avoid this. This direct debit has been showing on my bank account ever since, with no money being taken (due to the zero fee) and my bank advise me it is still an active DD to talktalk. Talktalk then have billed me now that the contract with the free period has elapsed (£20 or so per month, something I was fully expecting) but due to an error setting up the DD and it not showing as active on their side the missed payment has affected my credit score. When I spoke to talktalk (I paid the balance with a debit card on the phone as the price i do not dispute) they keep wanting me to set up a new direct debit up which is fine but the call centre are struggling to understand that my only issue is the DD admin error and the ‘missed payment’ which was not my fault and I had no way of knowing they would not be taking it from the live DD on my bank. To them setting a new one up sorts the account for future billing, my account is up to date with them and that’s all that matters. I am really struggling with the call centre staff understanding this and the importance of the mark on my credit score. I have been read out the call notes by staff to say about me calling regarding the DD cancellation chat last year, but they don’t realise the implications of this on future borrowing for me just want to set up another one.

    What can I do?

    Reply
    1. CreditExpert Neil

      Hi James, if a late payment has been recorded on your credit report we will be able to dispute it on your behalf. If you have had a copy of your Experian credit report with the late payment showing contact us with the details.
      We will then be able to raise a query with the company for you and mark the entry as disputed. Should the company believe the information is still recorded correctly we will be able to advise you on what steps you can take next.
      Kind regards
      Neil

      Reply
  119. Gareth sayer

    Hi I have defaulted a few times from when I was younger and only have a score of 318 and have been working hard at paying my bills on time for a while now! But still no change I am slowly working my way though the bills and slowly paying them off at a agreed time however they still keep marking them as defaulted and I do t seem to get anywhere do you have any advise that will help me get out this mess ?

    Gareth

    Reply
    1. CreditExpert Neil

      Hi Gareth, I appreciate that it must be frustrating to be working hard at improving your report but to still get defaults. When you have a payment arrangement lenders can still record late payments and defaults as they are not getting payments in accordance with the original contract. As the defaults get older they will have less of an impact but this can take a while. We do have a number of tips to how to improve your report here. You may also find it useful to speak to a free debt advice charity such as https://www.stepchange.org/ who would be able to advise you regarding your current payments and commitments. Kind regards Neil.

      Reply
  120. James

    I have a number of Arrangement Flags on my credit report on a loan and two current accounts. Where it also shows the date of when the arrangement started and ended for example:

    Arrangement: 01/06/2016 – 01/02/2017

    Now my understanding was that these will be removed after the six year period has passed once the arrangement has ended as the payment markers relating to the arrangement will no longer be recorded on its history.

    However I had conflicting information from Experian that this information stays on the account indefinitely unless the account is closed which then it’ll still remain on file for a further six years from the date of closure. Could I please get an accurate answer on this as I have been trying to resolve this for a number of months and each advisor/manager from Experian have a conflicting view as to what will happen for the six years.

    Further I have one lender informing me that they’ll remove the arrangement flag once the six years have passed if not removed automatically and another refusing to in line with what is recorded by your systems.

    Thanks,
    James

    Reply
    1. CreditExpert Neil

      Hi James, an arrangement flag becomes part of the account history once it is recorded and will remain on the account while the account is on your credit report.
      If you feel that it is no longer relevant to the account after six years we would be able to query it with the lender to see if they are prepared to remove it.
      Some lenders may choose to remove the arrangement flag after this six years but this would be the lenders decision.
      Kind regards Neil.

      Reply
  121. Raj

    Dear Team
    I had 2 late payments -one in my argos card and another one in my virgin account in may 2017.My mortgage application was cancelled in june 14 th.
    May I know when I should reapply for mortgage again please.Thanks.

    Reply
    1. CreditExpert Neil

      Hi Raj, it is always up to the lender as to what decision they make when you apply so we couldn’t say when it would be that you should reapply. However as the late payments get older they will have less of an impact on your report, as long as your other accounts are being kept up to date. Kind regards Neil.

      Reply
  122. Baileybear

    My partner has missed 5 credit card payments in a yr only by a few days how will this affect his credit score as I am not sure whether to apply for a mortgage as a sole applicant

    Reply
    1. CreditExpert Neil

      Hi, recent late payments would be seen as negative by lenders even if payments are only a few days late. His Experian Credit Score would also be reduced by these late payments.
      If you make a joint application then the lenders would look at both of your information when considering you for credit. It is always up to the lender as to what decision they make though so we could not say as to whether you should apply on your own or not though. Kind regards Neil.

      Reply
  123. Amanda

    Hi, I have just logged on to view my account and can see I have several accounts which have now turned pink to show either 1 or 2 late payments over the past few months. Can you confirm how long this will remain as ‘pink’ for with a negative affect on my score? Is it a full 6 years or is it for 6 months then still recorded within the account history but not pink anymore on the report? Thanks

    Reply
    1. CreditExpert Neil

      Hi Amanda, when the accounts are brought up to date the payment history will go back to green for the most recent month. The late payments would still be show in the payment history for six years, but as the get older they will have less of an impact on your Experian Credit Score. Kind regards Neil.

      Reply
  124. lee

    halo, can you advise. Currently I miss June payment, but paid it in July fees + penalty, then how about August and coming months? back to normal, or the rest of months need pay penalty too?

    Reply
    1. CreditExpert Neil

      Hi Lee, If you have brought your account back up to date then no further late payments would be recorded on your credit report. You would need to speak to your lender to find out what any charges would be, and if they need any additional payments. Kind regards Neil.

      Reply
  125. Sarah

    Hello,
    My partner has recently been declined for a loan and when we looked at the credit score it suggested that the credit card he has is the main problem. It states he had arrears on the account, however the company have numerous times refunded him money for making charges against him when he intact had paid the bill on time as it is via direct debit. These big charges have therefore made him go over his credit limit which has caused another problem. Is there anything we can do to sort this?

    Reply
    1. CreditExpert Neil

      Hi Sarah,
      If the credit card company had recorded late payments on his credit report then this would cause problems when he makes new applications. If the company have recorded these incorrectly then we can query the information they have provided with the lender. Ask you partner to contact us with the details if he would like to do this. kind regards Neil.

      Reply
  126. Jon

    Hi , looking for advice/help

    Switched mobile phone providers in December. Direct debit remained active with old provider. Direct debit in January left account fine & then I received a refund. After this another bill was issued but the payment was not taken out by direct debit like it should have been. The provider does not know why. This has then lead to a missed payment on the system and now has shown up as a missed payment for last 4 months. The mobile provider in question has now waived the bill and will show up as settled on 12th Aug. They have Asked me to email their credit file team on this date.

    Worried as has shown up as missed payments on my file & lowered credit score. Through no fault of mine / an error. Amy advise… do I contact you now as until the 12th Aug I cannot get any paperwork evidence..

    Reply
    1. CreditExpert Neil

      Hi Jon, if you check a copy of your credit report you will be able to see if they have recorded late payments on the account. If this is the case we would be able to query the information with them on your behalf to see if it can be corrected or removed. If you already have your Experian credit report and can see that late payments have been recorded please contact us with the details so we can do this for you. Kind regards Neil.

      Reply
  127. Ian

    I wonder if somebody could help. I took out a go ancr agreement many years ago and upon changing banks wrongly assumed the direct debit would carry over. The finance company never contacted me. They have been reporting my account as 2 months overdue for 5 years. The account has never defaulted.

    I am 9 weeks into a complaint with no resolution. Should they have defaulted my account and I can I get them to remove the missed payments or add an historical default in its place.

    Reply
    1. CreditExpert Stuart

      Hi Ian,

      I’m sorry to hear about the issues that you have faced regarding information that’s listed on your Experian Credit Report.

      The information which is listed on your report would be provided to us by the lenders and would have to show as being accurate. As the accounts are owned by the lenders it would be their decision wether or not to terminate the agreement. If you have been maintaining payments for years but had been behind on payments for two months then this may be why it’s been recorded this way.

      Ultimately, the decision would be up to the lender on how this is recorded so you would need to talk to the lender further about this directly.

      Kind regards,
      Stuart

      Reply
  128. Lauren

    Hello,

    I recently set up a dd with my balance transfer credit card provider. However, when it came for them to take the money it was not taken and i was charged a £12 late default fee. I rang my cc company and they informed me that my dd had not been set up in time and apologized. They refunded me the £12 default late payment but i am worried if this will be on credit report? As i’m trying to improve my score and i was worried if this will negatively effect it even though they had apologized and refunded it.
    Could you please advise me?

    Reply
    1. CreditExpert Stuart

      Hi Lauren,

      I’m sorry to hear about the error that was recently made and can understand that you would be worried about this potentially affecting your credit report history as a result of this.

      The information which may be listed on your credit report would be provided by the lender in which you have an agreement with and would be responsible for the information to be accurate. You may want to contact the lender directly to see how this is being recorded.

      You may also want to check a copy of your Experian Credit Report to see if information has been recorded accurately. You can see the options we have available here.

      Kind regards,
      Stuart

      Reply
  129. Tracey

    Hello, I was 7 days late with a payment to a catalogue company (24studio) This has now been marked as a late payment on my credit report. I thought it wasn’t classed as a late payment as long as it wasn’t more than 30 days late? Can 24studio do this?

    Thank you,
    Tracey.

    Reply
    1. CreditExpert Stuart

      Hi Tracey,

      The information which is recorded on your Experian Credit Report is provided to us by the lenders who would own this information.

      If you feel that this shouldn’t be recorded on your Experian Credit Report as a late payment, you can contact the lender directly to discuss this as they may be able to adjust this if an error has been made.

      You can also contact us and we’ll be happy to help you out. You can find our contact details available here.

      Kind regards,
      Stuart

      Reply
  130. John down

    Hi
    I had an o2 contract which I called to cancel I have just checked my credit file and it says I have missed 3 payments I called o2 and they said I had a final bill which I wasn’t aware of for £9:58 I had this straight away but never received and bill as they had my old address on fuel and I don’t use the number I cancelled anymore . I have email them to now correct the file but not heard anything from them apart from a auto reply and it’s still showing 3 missed payments even thou it was only one payment . How can I get this sorted please .
    Thanks John

    Reply
    1. CreditExpert Neil

      Hi John, if you believe the late payments were incorrectly recorded as you never received the bill we can query them for you with the lender. If you contact us with your details and the details of your dispute we will be able to query this with them on your behalf and make the entry as disputed while we do so. Kind regards Neil.

      Reply
  131. Anon

    Hi
    I have 2 closed accounts on my credit file now that have i believe from last I checked 2 late payments on them marked as AP? Which i believes mean there was an agreement put in place ie i called to the company to advise of my problems at the time. However this is still showing as a yellow on my file for both accounts – at the time my relationship had broke down it had been quite an abusive relationship and i had struggled to pay the payments and called to discuss with them. This was back in 2013. This year or last I settled the accounts and closed them. Bearing in mind after these 2 months with a AP in place the rest of my payments right up to closing down the agreements were perfectly fine it was only for those 2 payments. When will these drop of my credit file. If it is not for a while is there any other way of having them removed from my file at all?
    Thanks

    Reply
    1. CreditExpert Neil

      Hi, a payment arrangement flag will usually remain as part of the account history once an arrangement has been made. It should have a start and end date of the arrangement, so lenders will know what period it relates to. If you wanted to provide more information about the payment arrangement you would be able to add a notice of correction to your credit report. You can find out more about this here. The account would remain on the report for six years from the date it is closed. Kind regards Neil.

      Reply
  132. Mark

    Please advise, I recently have been working on my Experian credit score. I thought I would sign up to equifax free trail to see the difference. I noticed on there system there was a delinquent account I had no idea about from 2014 for 197 pound. I rang the company who said they couldn’t take the last 2 payments due to change of accounts and they had try to inform me by email. I told them they should of just sent a letter and I would of got it paid I had no idea. So I paid the 197 over the phone and that was that. However it has now had a negative impact on my credit score with Experian. Why is this

    Reply
    1. CreditExpert Neil

      Hi Mark, some lenders will only share information with one credit reference agency so it is possible that Equifax can have a defaulted recorded that does not appear on your Experian credit report.
      It may be that the company have now updated the information that they are providing Experian and the account now appears on your Experian Credit Report. For your Experian Credit Score to change there would need to be a change on your Experian Credit Report.
      To find out more about how to check the information on your report here. Kind regards Neil.

      Reply

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