Did you know that this week (6-10 October) is National Customer Service Week?
Around 4,000 customers call Experian’s Contact Centre each day, with customer support and satisfaction being at the heart of the operation.
In fact, Experian’s award-winning contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.
And out of all the credit report services in the UK, our customer support has been voted no.1.*
Each year Experian provides credit reports to around two million people and handles more than 3.5 million requests for advice and support, helping customers with a variety of queries by phone, email and post.
Experian’s Victims of Fraud service, available free to fraud victims, has a dedicated team to give expert advice and support tailored to particular circumstances. The team resolved almost 7,300 cases of current address fraud in 2013.
National Customer Service Week helps us show how important customer service is to us, and how we can make a difference and help people understand, protect and take control of their finances.
It also helps us to recognise the efforts and achievements of the individuals who customers speak to on the phones every day.
Later this week, I’ll be speaking to some of those people and finding out more about what they do, and how they do it.
*Based on a survey of 132 consumers conducted between January and March 2014.