Tag Archives: CreditExpert

Experian CreditExpert has a mobile app

Did you know we now have a mobile app for CreditExpert members? Yes, that’s right – you can now use CreditExpert on the go to see your Experian Credit Score and a whole lot more.

How to use the CreditExpert app

If you’re an active CreditExpert member, you can get quick access to key important information from your Experian Credit Report, see your Experian Credit Score and get alerts to certain changes to your report.

To see a full score history for the last 6 months you must have had an active account and logged in at least once a month.

It’s compatible with iPhone, iPad, and iPod touch (iOS 8.0 or later), as well mobile phones that run on Android 4.0.3 and up. At the moment it is not yet available for tablets. All you have to do is download the app on either iTunes or Android.

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Is your credit report missing information?

By Neil Stone, Experian UK social support team

credit-score-report-history-300x200I’ve been looking to get some improvements done around my home lately. The kitchen has been looking a bit tired so I was thinking about getting a loan to cover the cost.

Before I even contacted my bank, I checked my credit report to make sure that all of my accounts that I expected to be showing were on the report. The more information a lender can see the better picture they will have of my credit history. If you have well run accounts then you want to be sure the lender can see them!

There are times though, when information that you might be expecting to show on your report doesn’t appear. Continue reading

5 tips to beat the festive overspend

woman-pen-mouth-300Did you get paid early in December? Many of us find ourselves with an early Christmas present when the final salary of the year comes a week or two early – however this does of course mean that there’s a much longer run than usual until the next one in January. 

Experian research has found that eight out of 10 of Brits (81%) found the early payday a hindrance when it comes to their festive finances*.  In fact, more than half (53%) of those paid earlier than usual in December said they struggle to meet their bills by mid-January, with more than a third (35%) overspending at Christmas by an average of £207 on things like food & drink, heating & fuel, and various seasonal extras. Continue reading

Experian’s contact centre wins top European prize

Did you know that around 4,000 customers call Experian’s Contact Centre each day?  

In fact, Experian’s contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

Watch three customers explain how the expert, personalised customer service they received from Experian’s call centre helped them.  You can watch more helpful tips from our contact centre staff here

Each year Experian provides credit reports to around two million people and handles more than 3.5 million requests for advice and support, helping customers with a variety of queries by phone, email and post.

Customer support and satisfaction is at the heart of the operation. Out of all the credit report services in the UK, our customer support has been voted no.1.*

*Based on a survey of 132 consumers conducted between January and March 2014.

Ways to protect yourself against ID fraud

Monitoring your credit report is a good way to protect yourself against ID fraud, as Kay from Experian explains below.

Experian Credit Expert can help you protect your personal information online. With our victims of fraud team, web monitoring and credit monitoring features, we can help you stay safe online.

Use your credit score to plan your financial future

Your credit score is not set in stone - you can change it

Your credit score is not set in stone – you can change it

Everyone has a credit report, and by definition a credit score too. And when you apply for new credit, most lenders want to make sure you’re able to pay it back before they commit to giving you credit.

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5 tips to beat the online cyber-criminals

Keeping a close eye on our personal credit information is important

Keeping a close eye on our personal credit information is important

The recent warnings from the National Crime Agency about the possibility of imminent threats from malware have really brought home the importance of staying protected online.

Experian research found a 37% increase in confirmed fraud cases identified by the Experian Victims of Fraud service in 2013 since the year before*. Of 20,000 suspected fraud cases investigated, 12,740 cases were confirmed to be fraudulent, with big increases in account takeover fraud (up 123% from 110 to 246 cases a month), loan fraud and mobile/communications account-related fraud.

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Keep your eye on the ball for personal data

Let's hope they keep their eyes on the ball better!

Let’s hope they keep their eyes on the ball better!

We often speak about the importance of being careful where and with whom you share certain personal information and data, so that you don’t run the risk of it falling into the hands of unsavoury types who might then use it for fraudulent purposes.

You wouldn’t expect to see your passport number floating around on social media – which is what last week befell members of the England football squad shortly about to embark on their campaign in Brazil.

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