Tag Archives: experian contact centre

Experian’s contact centre wins top European prize

Did you know that around 4,000 customers call Experian’s Contact Centre each day?  

In fact, Experian’s contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

Watch three customers explain how the expert, personalised customer service they received from Experian’s call centre helped them.  You can watch more helpful tips from our contact centre staff here

Each year Experian provides credit reports to around two million people and handles more than 3.5 million requests for advice and support, helping customers with a variety of queries by phone, email and post.

Customer support and satisfaction is at the heart of the operation. Out of all the credit report services in the UK, our customer support has been voted no.1.*

*Based on a survey of 132 consumers conducted between January and March 2014.

Meet Experian’s award-winning customer service team

"We help customers who are in difficult circumstances"

“We help customers who are in difficult circumstances”

This week (6-10 October) is National Customer Service Week, so I visited Experian’s award-winning contact centre in Nottingham to find out more about what they do and how they do it.

Experian’s contact centre recently won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards, I met some members of the team, and found they were dedicated to customer support and satisfaction – whether assisting customers with credit worries, victims of fraud, or just giving helpful advice.

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