Tag Archives: experian nottingham

I Believe In Miracles: when Nottingham ruled Europe

miracles-film-300In the late 1970s, in Experian’s home town of Nottingham, a miracle of sorts took place.

The city’s main football team, Nottingham Forest, had been treading water since its brief glory days in the 1950s and lay in 13th place in the old Second Division when, in January 1975, a big-mouth young manager, the Jose Mourinho of his day, took charge – his name was Brian Clough.

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Meet Experian’s award-winning customer service team

"We help customers who are in difficult circumstances"

“We help customers who are in difficult circumstances”

This week (6-10 October) is National Customer Service Week, so I visited Experian’s award-winning contact centre in Nottingham to find out more about what they do and how they do it.

Experian’s contact centre recently won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards, I met some members of the team, and found they were dedicated to customer support and satisfaction – whether assisting customers with credit worries, victims of fraud, or just giving helpful advice.

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