Tag Archives: experian uk

Experian’s contact centre wins top European prize

Did you know that around 4,000 customers call Experian’s Contact Centre each day?  

In fact, Experian’s contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

Watch three customers explain how the expert, personalised customer service they received from Experian’s call centre helped them.  You can watch more helpful tips from our contact centre staff here

Each year Experian provides credit reports to around two million people and handles more than 3.5 million requests for advice and support, helping customers with a variety of queries by phone, email and post.

Customer support and satisfaction is at the heart of the operation. Out of all the credit report services in the UK, our customer support has been voted no.1.*

*Based on a survey of 132 consumers conducted between January and March 2014.

What’s your Christmas Dream? Enter our competition

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*COMPETITION HAS NOW CLOSED*

What are you hoping for this Christmas?

It could be anything from the present you’ve always wanted, to something a bit more abstract or off the wall. So we’ve come up with a great new Christmas Dreams competition!

Tell us your Christmas Dream – in no more than 250 words – for a chance to win one of three £250 Amazon.co.uk vouchers, or a grand prize of a £1000 John Lewis voucher!

You can enter via Experian UK’s Facebook page. Competition open 1 – 23 December 2014 – terms and conditions apply.

We know that staying on top of your finances at Christmas time can be tough – here are our five things worth thinking about if you’re shopping around in the next few weeks leading up to the festive holidays.

Size Does Matter

Jo Hemmings

Jo Hemmings

Behavioural psychologist Jo Hemmings is our guest blogger, discussing money and relationships.

We’re talking about wallet size here. And not really the actual size of the wallet itself or exactly how much cash it contains. But how honest you are about how much money you have, how you like to spend it and whether you’re on the same page as your partner about how you choose to spend it as a couple, rather than as a single person.

Often at the beginning of a relationship, we are so smitten by our partner, that the dizziness of chemistry and anticipation diverts us from whether they have the same approach to spending as ourselves. Continue reading

How to avoid becoming a victim of online fraud

There are a number of things that you can do to protect yourself against online fraud.  Here, real-life victim of fraud Chris tells us his story, and Hannah from Experian explains how we were able to help him. She also explains what steps all of us can take to help protect ourselves from online fraud.

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What’s your year end goal? Alan’s story

Experian are spending 100 days following the fortunes of three people with hopes of achieving their dreams this year. First we met singer-songwriter Emma Ballantine, now we’d like to introduce Alan O’Sullivan.

Alan gave up his job to pursue his lifelong dream of writing his first novel, and this is his story. I spoke to him to find out more about his 100 days challenge and what’s been the driving force behind it.

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Ways to protect yourself against ID fraud

Monitoring your credit report is a good way to protect yourself against ID fraud, as Kay from Experian explains below.

Experian Credit Expert can help you protect your personal information online. With our victims of fraud team, web monitoring and credit monitoring features, we can help you stay safe online.

What’s your year end goal? Emma’s story

Experian are spending 100 days following the fortunes of three people with hopes of achieving their dreams this year. Singer-songwriter Emma Ballantine‘s end of year goal for 2014 is to plan her next EP, and to go on her first tour.

I spoke to Emma to find out more about her 100 Days challenge.

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