Tag Archives: experian youtube

The cost of home improvements

It’s been said that we’re a nation of DIY-ers. Before the credit crunch, the property boom saw many people buying new places, doing them up and selling them on for a profit.

But in the years following the crash many were unable to sell, instead choosing to do up their homes and make them nicer places to live.

These days, we seem to occupy the middle ground. According to a 2014 survey by Lloyds Bank, 40 per cent of people undertake renovations to improve the look of their home, while 33 per cent do it to add value.

homeimprove-NEW-600

Continue reading

Money and relationships: Mrs Moneypenny’s tips

This is the third of three blog posts Mrs Moneypenny (Channel 4′s Superscrimpers) is writing for us, all about making better financial decisions in 2015 - @mrsmoneypennyft 

scales-image-300x200So, you’ve met someone special. They share your taste in music, love sci-fi films, and have a lopsided smile that you find incredibly cute. But how much do they earn? How much have they borrowed and how much have they saved? What is their attitude and approach to money?

Continue reading

What is financial association? Watch our new video

To begin the second series of Credit Café videos, on the topic of Money and Relationships, our Experian Experts James Jones and Jill O’Connor explain what financial association means, and the impact it can have on your credit report.

You can see all the Credit Café videos so far here on our YouTube playlist.

How late payments on my credit report could affect you

Gray from Experian Experts explains how late payments on your credit report might affect your credit application, and what you could do to help give your credit application a better chance of success. You can see more videos from Experian’s Experts on our YouTube channel.

Who decides if you get approved for credit?

In the first of a regular video series that we’ll be hosting on our YouTube channel - the Credit Café -  Experian Experts James Jones and Joanne Leahy explain who decides if you get approved for credit.

This video is one of four short episodes in the ‘Demystifying Credit’ series that we’ll be posting on YouTube, every Friday for the rest of January. Look out for the next one coming soon on our YouTube channel.

How prepared are you for an interest rate rise?

Are you one of the many homeowners that might be affected by a rise in your mortgage rate? 

It’s been a long time coming, but after almost six years many experts believe an interest rate rise is coming some time soon. Since March 2009 the Bank of England rate has stood at a record low of 0.5%, having been as high as 4.5% just five months earlier in October 2008.

The Centre for Economics and Business Research (CEBR) says that it could mean as much as £119 added to the average monthly mortgage payment across the country, with figures in the south-east much higher.

Do you know how an interest rate rise might affect you?  Watch this video to see what some people said when we went on to the streets to ask for some thoughts.

Continue reading

Video: Inside Experian

What does Experian do? And how do we use data to help people get to grips with their finances?

Watch this video to find out how joining Experian CreditExpert helped our customer Claire Barron get back on her feet financially, and how understanding your credit report and what’s on it could help you use it to get the things you want.

You can also see the other ways we help people protect, manage and make the most of their finances, and what new plans are in the pipeline – and how it’s more than just a credit report.

Continue reading

How to correct errors on a credit report – new video

The last thing you want, when you’re making an application for credit, is for your application to hit the buffers because there may have been some inaccurate or out-of-date information on your credit report.

In this video, Joanne from Experian talks about what you can do if you spot errors or mistakes in your credit report.

You can watch more credit questions answered by Experian’s Experts here: 

If money were no object, what would you buy for Christmas?

25th December is getting nearer ….so we took to the streets the other day to ask people what they’d buy for Christmas, if money were no object.

Here are some of the responses!

*NB: competition now closed.

Experian’s contact centre wins top European prize

Did you know that around 4,000 customers call Experian’s Contact Centre each day?  

In fact, Experian’s contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

Watch three customers explain how the expert, personalised customer service they received from Experian’s call centre helped them.  You can watch more helpful tips from our contact centre staff here

Each year Experian provides credit reports to around two million people and handles more than 3.5 million requests for advice and support, helping customers with a variety of queries by phone, email and post.

Customer support and satisfaction is at the heart of the operation. Out of all the credit report services in the UK, our customer support has been voted no.1.*

*Based on a survey of 132 consumers conducted between January and March 2014.