Tag Archives: ncsw

Meet Experian’s award-winning customer service team

"We help customers who are in difficult circumstances"

“We help customers who are in difficult circumstances”

This week (6-10 October) is National Customer Service Week, so I visited Experian’s award-winning contact centre in Nottingham to find out more about what they do and how they do it.

Experian’s contact centre recently won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards, I met some members of the team, and found they were dedicated to customer support and satisfaction – whether assisting customers with credit worries, victims of fraud, or just giving helpful advice.

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National Customer Service Week 2014

National Customer Service Week runs from 6-10 October 2014

National Customer Service Week runs from 6-10 October 2014

Did you know that this week (6-10 October) is National Customer Service Week?

Around 4,000 customers call Experian’s Contact Centre each day, with customer support and satisfaction being at the heart of the operation.

In fact, Experian’s award-winning contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

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