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Why did I fail energy company’s credit check?

Hi James,

I have recently moved into a property with pre-payment meters. I wanted to change over to credit meters like my old flat. However, after a credit check they have informed me I cannot change over as I failed my credit check. I am really confused as I don’t owe any money, never have, and even took out my first credit card last year to help build my credit history up as before this I never had anything on credit. My credit card is paid in full every month.

Could you advise me on this as my gas company has referred me to this site?

Kind regards, Debbie, Kilmarnock

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