Good customer service can help your company excel

Posted on Oct 02 2015 by

In light of Customer Service week 2015 (5th – 9th October), we focus on the importance of excellent customer service in your company and the UK economy. Giving you tips on how you can demonstrate and put this into practice and how we at Experian are striving to do this on a daily basis to ensure customer […]

SEPA UK – why multi-level validation of bank account data matters

Posted on Oct 01 2015 by

With SEPA coming to the UK for Euro payments we take a look at why it is necessary to validate information at both the IBAN (International Bank Account Number) and BBAN (Basic Bank Account Number) levels.

The true numbers behind personalisation – state of the nation

Posted on Oct 01 2015 by

Personalisation is a key technique for making customer journeys more relevant and tailored. In this article Matt Dunn digs into the numbers of personalisation from our recent report – who’s personalising what and to what extent? Read on to find out.

Customer Testimonial: Best of British Manufacturing

Posted on Oct 01 2015 by

A1 Flue Systems is a British-based commercial flue manufacturer that has been in operation for over 40 years. Employing 140 people in the Nottinghamshire area, it designs, manufactures and installs commercial and industry chimneys, flues and exhaust systems according to a client’s bespoke brief. Having delivered successful work on high profile projects such as The Shard, the […]

How to smoothly onboard to a new email service provider and get more of your marketing into the inbox

Posted on Oct 01 2015 by

Switching your Email Service Provider is a great opportunity to improve the performance of your marketing. However, make sure you follow these best practices

Customer Testimonial: Printing for Perfection

Posted on Oct 01 2015 by

 Code Print is a small business based out of Nottingham in the East Midlands. Having opened its doors in 2010, the small print management and promotional gift business offers print solutions, as well as advice and guidance on making the most of print and promotional goods at a cost effective price for customers. Despite being a competitive […]

The future of retail – personal shoppers for all?

Posted on Sep 25 2015 by

The retail marketing landscape is rapidly evolving – but what is it evolving into? In this article Andy Saville outlines why and how this may look a lot like everyone having their own personal shoppers.

5 of the most remarkable instances in the history of fraud

Posted on Sep 25 2015 by

The fight against fraud is an on-going battle, but it is not one faced exclusively by our generation. For as long as currency has existed, so has fraud.

Is Rent Payment Information Changing the Credit Landscape?

Posted on Sep 25 2015 by

The Rental Exchange makes vital information about rental payments available to lenders, so that you get added insight into affordability, through more complete credit scoring. By having the most comprehensive view of your customers’ financial situations, you have the best chance to lend responsibly and prevent fraud.

7 ways for telecoms to prepare for EU regulation on roaming

Posted on Sep 24 2015 by

The Mobile Network Operators (MNOs) are being increasingly challenged to strike a balance between growing revenues, managing customer expectations, reducing operational costs, and complying with regulatory changes. If implemented, the European Union (EU) Commission proposal for the end of international roaming charges, by June 2017, will have an enormous impact on the European mobile industry.