What’s the score with fraud underwriting?

Posted on Sep 01 2014 by

It’s not uncommon for applicants flagged as potential frauds to be processed without being manually underwritten. Why? Simply because it is unrealistic to expect 100% of all referrals to be manually worked through. The sheer extent of referrals means that underwriters are suffering from capacity fatigue and a major backlog.

The importance of customer centricity in financial services

Posted on Aug 27 2014 by

The importance of putting the customer at the heart of everything you do has long been discussed, but just when you think you’ve understood what they want, and how best to look after them, they evolve.

The Festive Marketer Survey – Providing insight into Christmas 2014 marketing trends

Posted on Aug 27 2014 by

Are you planning on running cross-channel marketing campaigns? Perhaps you’re aiming deals specifically at your best customers – how are you reaching them? We want to hear from you.

New banking entrants blighted by back-office legacies

Posted on Aug 27 2014 by

Derek Garriock, our Head of Business Solutions, outlines just some of the challenges faced by new banks.

No crystal ball? Try the next best thing

Posted on Aug 22 2014 by

To build stronger relationships with your customers and avoid losing them to your competitors, you need to accurately predict and meet their changing financial needs.

Who do you lend what to, and when?

Posted on Aug 13 2014 by

The UK credit card market is facing unprecedented challenges, particularly for established high street lenders. Due to the strain on the economy post-crisis, many lenders have refocused their strategies on lower risk and, for some, franchised customers. While safe, these ‘low-risk’ clients have put increased pressure on the key drivers of profit and have stagnated lenders’ share of wallet.

Use Mobile to improve your client relationship

Posted on Aug 12 2014 by

What if you could improve your client relationship through mobile? Mobile is now a key part of our lives and users are expecting you to understand and use this new way of consuming and communicating; your users do not think in channels, so no matter which “channels” you’re using, consider it as a mobile channel. To improve your client relationship, you have to shift the way you’re communicating to them.

What the eye doesn’t see…

Posted on Aug 05 2014 by

Identifying the opportunities of mobile marketing. Marketing is changing fast and it’s easy to be dazzled by new devices and channels. But marketers need to stay focused — on what this means to consumers. Yes, we need to keep up with technologies, but it’s insight into how this affects behaviour that makes marketing ever more useful (to customers) and ever more effective (for businesses).

Homeowners face affordability squeeze when rates rise

Posted on Jul 31 2014 by

The affordability of mortgage repayments is once again under the spotlight following recent comments by the Governor of the Bank of England that “gradual and limited” increases in interest rates are “coming nearer”.

The changing face of Britain’s tenants

Posted on Jul 28 2014 by

According to research by Shelter there are only 86 houses for sale in London that are within the reach of the average family. It is not surprising therefore that ONS statistics are showing that for the first time in almost 100 years there has been a reversal in the rise of owner occupation. This move […]