Content written by David Percy

Choose the optimal collections action for each customer

It is essential for businesses to design and deliver collection strategies that find the balance between the needs and preferences of the customer and the needs of the...

Blog - Oct 2015
How to choose the right contact strategy when there are…

Customers are individuals, with specific behaviours and preferences which dictate how, and when, they want to be communicated with. However, with potentially many millions of customers (or...

Blog - Aug 2015
Are You Optimised?

Optimisation can help the credit and collection industry provide better outcomes for the...

Blog - Feb 2013
Is bad debt the price of growth?

As the economy fluctuates between contraction and growth, those businesses getting ready for the latter must prepare to face a new set of challenges. In the past, the volume of sales coming in meant...

Blog - Nov 2012