All posts by Mark Keyworth

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Costly collections – is there a better way?...

Identifying customers at risk of default is a new concept to most lenders. Mark Keyworth, Client Consulting Director for Experian, explains the way to reduce risk and cost significantly; by monitoring and spotting the warning signs of pre-delinquency and acting early enough to avoid...

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Are lenders becoming too lenient?...

In the hope of strengthening customer relationships before the next market boom, many lenders have taken a proactive approach to dealing with customers struggling under the backlash of the recession, offering leniency on payment terms and allowing payment holidays....

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