All posts by Natalie Hammond

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Do you think the theft of biometric information is pos...

Millions of people already use fingerprint recognition to access their smartphones. For many, this is a first exposure to one use of biometric information that could become a common way to verify a person’s identity for a range of financial s...

Read More Do you think the theft of biometric information is possible?
How interwoven is your customer?...

Criminals have created a business from committing fraud — a source of success, reputation, prosperity and innovation. For companies, preventing fraud loss is often viewed as a cost of doing business, and, as such, is approached defensively. In order to outpace fraudsters, organisations are modernising their fraud mitigation strategies,...

Read More How interwoven is your customer?
Man Vs. Machine...

Machine learning has become an invaluable tool in the fight against fraud. It combines computational statistics, artificial intelligence, signal processing, optimisation, and other methods to identify...

Read More Man Vs. Machine
Stopping fraud frees up valuable resources...

Many companies feel that protecting transactions is the most important area to which to shift their focus after the account opening stage. Transactions certainly should be considered, but one of the other benefits of looking at account activity (or non-monetary transactions) is that you’re stopping the emerging threat earlier...

Read More Stopping fraud frees up valuable resources
Mobile interactions will challenge – and assist ...

Most companies offer consumers the opportunity to access accounts via multiple avenues, including Web, mobile, in-store and call centre. Whilst convenient for consumers, the challenge for businesses is incorporating multi-factor authentication in a way that is seamless for customers, when visibility across channels is low and risk management approaches...

Read More Mobile interactions will challenge – and assist – modern fraud mitigation
Driverless cars will reshape motor insurance – and thi...

Driverless cars will become a reality in the near future. The change will be global and of seismic proportions – and one of the most significant knock-on effects will be how insurers adapt to the changed circumstances. A recent survey indicated that over two-thirds of people would value the...

Read More Driverless cars will reshape motor insurance – and this is how…
Knowing your customers’ behaviour creates more targete...

In the past, marketing and sales teams were seen as the collectors and custodians of information about the...

Read More Knowing your customers’ behaviour creates more targeted fraud strategies
Growth requires stronger relationships – part 2...

Earlier we reviewed the compelling objectives of risk vs. product and marketing. There is no hiding the objectives of both differ greatly between them. This doesn’t, however, mean that a joint strategy can’t be created and the success of both teams be exc...

Read More Growth requires stronger relationships – part 2
Achieving agility and scale using service-based models...

Fraudsters act fast, and companies must at least keep pace (and preferably be a step...

Read More Achieving agility and scale using service-based models