All posts by Nick Evans

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How Experian is innovating: Customised solutions and b...

Expectation now is such that customers demand access to digital services 24 hours a day, seven days a week – and because of this, service providers require solutions that operate to the same...

Read More How Experian is innovating: Customised solutions and bite-sized SaaS products
Digital customers need serving by digital processes, s...

Digital customers have quickly grown used to accessing instant services via smartphones – but when it comes to assessing providers, they aren’t interested if one is a bank and another a film streaming platform, they expect each to deliver a high quality service, ins...

Read More Digital customers need serving by digital processes, so how do lenders adapt?
How automated software helps make fairer, quicker cust...

On an average working day businesses need to make numerous decisions about their customers and prospects – and if they want to make those decisions quickly, and in anything other than a tiny volume, then software will be...

Read More How automated software helps make fairer, quicker customer decisions
Data and decisioning tools: How small firms can access...

Across the lifecycle of a relationship between an individual and an organisation, decisioning technology is revolutionising the way the organisation interacts with the customer. For the uninitiated, decisioning tools take in relevant sets of data then use predictive analytics to provide valuable information that allows them to make consistent...

Read More Data and decisioning tools: How small firms can access tech and serve customers more intuitively