About Sarah Rutherford

Website: http://experian.co.uk

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Posts by Sarah Rutherford

Identity theft and fraud – go to battle with the Army, the Navy and the Air Force

Posted on May 14 2015 by

Identity theft is the beginning of a journey, one which often involves fraud, loss and a great deal of distress for those who have had their identities stolen. While we might not be able to literally send in the military to tackle the criminals, we do have three effective solutions we can use to fight […]

Fraud, biometrics and the fear factor

Posted on May 05 2015 by

High profile data breaches have alerted us all to the increased risk we’re at from fraud. With criminals accessing the personal information of millions of people the search for new and clever ways to tackle fraudsters is a priority.

Fraud – does it have to affect customer experience?

Posted on Apr 16 2015 by

Latest statistics show a marked shift in the level of third-party fraud– where a victim’s identity has been stolen. This trend has developed over the past year and fraud related to stolen identities now accounts for more than half (52%) of all detected fraud cases.*

Account Number Portability – The Next Logical Step?

Posted on Apr 07 2015 by

In September 2013 the UK Payments Council launched the Current Account Switching Service, this means that people can switch their current account to a new participating bank and have their new account, along with their existing payments up and running within seven days.

Their data breach – your problem

Posted on Mar 06 2015 by

Almost daily we read about scary data breaches, there have been some massively high profile cases.  We greet each with a combination of horror and thankfulness that it’s not us that’s let peoples’ valuable, personal data out into the wild – phew! It’s not our business problem… Is it? Unfortunately their data breach may well […]

Four reasons why identity checking isn’t simple

Posted on Feb 19 2015 by

Checking the identity of customers is an important part of doing business for many organisations, but it is not always a straight-forward process.

Three things to consider as we go cashless

Posted on Feb 03 2015 by

It is predicted1 that we’ll be reaching a UK payments milestone on or about March 8th this year when our use of cash will be overtaken by cashless payment methods.

We really won’t wait!

Posted on Jan 28 2015 by

A recent survey by Interparcel.com1 was reported in the Telegraph on 27th Jan (click here), this showed just how impatient the UK public are – we’re really not willing to wait for anything! 

3 Reasons why identity checking customers with personal questions needs real intelligence

Posted on Dec 05 2014 by

To protect themselves from account takeover fraud and to protect customers from the effects of identity theft many businesses need to check they are dealing with their genuine customer whenever and however they interact with them.

It’s not just account number checking – 3 extra benefits of bank account validation

Posted on Nov 27 2014 by

Bank account validation is not is not just account number checking. This week our experts take a look into 3 extra benefits our customers are getting from bank account validation.