About Sarah Rutherford

Website: http://experian.co.uk

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Posts by Sarah Rutherford

Fraud – does it have to affect customer experience?

Posted on Apr 16 2015 by

Latest statistics show a marked shift in the level of third-party fraud– where a victim’s identity has been stolen. This trend has developed over the past year and fraud related to stolen identities now accounts for more than half (52%) of all detected fraud cases.*

Account Number Portability – The Next Logical Step?

Posted on Apr 07 2015 by

In September 2013 the UK Payments Council launched the Current Account Switching Service, this means that people can switch their current account to a new participating bank and have their new account, along with their existing payments up and running within seven days.

Their data breach – your problem

Posted on Mar 06 2015 by

Almost daily we read about scary data breaches, there have been some massively high profile cases.  We greet each with a combination of horror and thankfulness that it’s not us that’s let peoples’ valuable, personal data out into the wild – phew! It’s not our business problem… Is it? Unfortunately their data breach may well […]

Four reasons why identity checking isn’t simple

Posted on Feb 19 2015 by

Checking the identity of customers is an important part of doing business for many organisations, but it is not always a straight-forward process.

Three things to consider as we go cashless

Posted on Feb 03 2015 by

It is predicted1 that we’ll be reaching a UK payments milestone on or about March 8th this year when our use of cash will be overtaken by cashless payment methods.

We really won’t wait!

Posted on Jan 28 2015 by

A recent survey by Interparcel.com1 was reported in the Telegraph on 27th Jan (click here), this showed just how impatient the UK public are – we’re really not willing to wait for anything! 

3 Reasons why identity checking customers with personal questions needs real intelligence

Posted on Dec 05 2014 by

To protect themselves from account takeover fraud and to protect customers from the effects of identity theft many businesses need to check they are dealing with their genuine customer whenever and however they interact with them.

It’s not just account number checking – 3 extra benefits of bank account validation

Posted on Nov 27 2014 by

Bank account validation is not is not just account number checking. This week our experts take a look into 3 extra benefits our customers are getting from bank account validation.

3 things to be learned from the UK as Faster Payments go global

Posted on Nov 17 2014 by

In the UK the Faster Payments system has been up and running for 6 years. We’ve become used to sending and receiving money, if not quite in real-time then much faster than previously; in an increasingly rushed and hectic world the ability to send money quickly and easily offers convenience to consumers and businesses alike. 

3 occasions when validating bank account data isn’t enough

Posted on Nov 07 2014 by

When I joined Experian almost four years ago I remembered struggling to understand the difference between bank account data validation and verification  – weren’t they both checking that bank account numbers were correct? You may be interested in: I now realise there are important differences and good reasons to make the distinction. Validation is a […]