Credit Risk Management

Collections prevention is better than cure

Posted on Jun 26 2015 by

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their obligations.

Three retail banking trends – What does the bank of the future look like?

Posted on Jun 25 2015 by

When we talk about retail banking we’re generally referring to a few ‘big names’, the main high street banks, built up over many decades – in some cases centuries. They have grown and acquired their smaller competitors and are an established presence in all our lives.

Protect your customers with affordable repayment plans

Posted on Jun 12 2015 by

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you to protect your customers, ensuring they can really afford their repayments.

Embrace digital collections

Posted on Jun 08 2015 by

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections techniques.

Approaching the customer journey through more efficient statistical models

Posted on May 26 2015 by

From marketing and origination to customer management and collections it is now more critical than ever to provide the best quality of service to your clients. Statistical models have been proven to help organisations make decisions based on predictions across the customer life cycle. Building these models, however, can be very challenging from both a […]

Be more agile with an automated collections process

Posted on May 19 2015 by

Being prepared for potential spikes in collections demand is essential to maintaining an agile and responsive organisation. Our four steps to a more automated process may seem simple, but could make all the difference when it counts.

Are you filling in the data knowledge gaps?

Posted on May 11 2015 by

Reaching more people and growing market share remains a top priority for many lenders to ensure growth targets are met with a forward-thinking, progressive strategy for the next few years. The approach is underpinned by putting customers firmly at the centre of the business strategy, making it more possible to cross-sell, upsell and market appropriate […]

Ensuring that affordability assessments are never a road block to automotive sales

Posted on May 11 2015 by

If affordability assessments are not yet compulsory in the automotive industry, then why do them? The fact is that such assessments have been shown to provide major benefits for both companies and customers alike.

Treating customers fairly through the collections process

Posted on Apr 23 2015 by

It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business. Here are four steps to reviewing your existing collections processes.

How automotive finance providers can put customers first with affordability assessments

Posted on Apr 08 2015 by

Affordability assessments are not yet compulsory in the automotive industry, like they are for other forms of credit; at least for now. That means you can decide exactly who to lend to, and on what terms, without any set guidelines from the FCA or other regulators. It sounds like great news – but is it really?