Credit Risk Management

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How technology is bringing insurers new opportunities,...

UK motor insurance is one of the most competitive markets in the world. With new technologies developing rapidly, and new data being generated from connected objects now creating the connected home. But, how can we be proactive in embracing these opportunities? We already live in a world where connectivity...

Read More How technology is bringing insurers new opportunities, by Dan Freedman, Direct Line Group
People may have new attitudes but they have the same h...

In our now digitalised world there is evidence that, for some people, value and convenience are overcoming concerns over data usage. But that doesn’t mean that organisations can get away with anything less than the highest standards when it comes to using personal data. Quite the opposite in fact....

Read More People may have new attitudes but they have the same high standards
6 opportunities for growth using Open Banking...

Open Banking is considered to be the catalyst that will transform the UK banking industry. As traditional banking models evolve, new opportunities to acquire customers, minimise risks and enhance customer experience are starting to...

Read More 6 opportunities for growth using Open Banking
How true digital transformation should reach always on...

Mobile technology means the customer is always on and always available. As such, companies can no longer wait until they arrive in store or on their website to engage them – brands need to spread their wings to seek out potential customers through digital transformation. Campaign marketing used to...

Read More How true digital transformation should reach always on, always available customers
How to create a happy path...

Most digital onboarding processes are digitised versions of legacy face-to-face processes that have only one route to successful completion, the so-called ‘happy path’. But, for many customers, the path isn’t always happy, and the same can be said for the provider. Offline happy path processes can work, but online,...

Read More How to create a happy path
With your kettle now generating data, when is enough, ...

As the Internet of Things (IoT) develops, connected products and services will create digital data. This data can show how, when, and where consumers use their products – with their consent. This will create a data ecosystem that enables much more insight and personalisation than before. The Internet of...

Read More With your kettle now generating data, when is enough, enough?
There are multiple challenges to creating a great digi...

Content in this blog is an extract from our ‘digital onboarding’ whitepaper. For organisations that want to use a high-quality digital platform to reliably turn prospects into customers, the future can’t come soon enough. Customer feedback has suggested that some current onboarding systems could be considered not fit for...

Read More There are multiple challenges to creating a great digital experience
In a truly digital economy, are Life and Pensions mark...

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not quite like that any...

Read More In a truly digital economy, are Life and Pensions markets meeting customer expectation?
Evolving the purchase journey: how can it be improved ...

Technology is having a profound effect on the way customers approach purchases – and one of the principal shifts is in their...

Read More Evolving the purchase journey: how can it be improved to benefit customers?