Credit Risk Management

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The Pensions Dashboard – is it a revolution for the Pe...

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts...

Read More The Pensions Dashboard – is it a revolution for the Pensions market?
What does the world we are entering look like? Innovat...

For me, innovation is bringing new products and services to the marketplace. What I am seeing, certainly in the data driven world, is huge...

Read More What does the world we are entering look like? Innovative, complex and customer-led
6 approaches for building customer trust and gaining c...

As your organisation takes steps to embed Open Banking into your everyday operations, it is important to consider the order of what you need...

Read More 6 approaches for building customer trust and gaining consent for data sharing under Open Banking
How organisations can learn from disruptive innovators...

Innovation has changed all markets and sectors, shifted us to an ‘always-on’ culture, and placed new-entrants and competitors at the centre of an environment...

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PSD2 – what is it?...

PSD2 is a becoming a buzzword. It’s described and translated in numerous ways and for some, confusing in many ways too. Let’s look at...

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Digital transformation: banks need to think ahead … bu...

Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It...

Read More Digital transformation: banks need to think ahead … but not too far
Collections as we knew it has changed...

After the 2008 economic downturn, the industry threw more resources at collections, often with underwhelming results. With the economic outlook for the coming years unclear, you need to be smart about how you manage collections to treat customers fairly and make the best use of your resources. According to...

Read More Collections as we knew it has changed
Guest blog: How insurers are helping to protect their ...

Where are customers moving in terms of connected devices in the home? Our insight is that customers want to control and protect their environment – think smart lighting, security devices and thermostats. While the technology is still mainly used by early adopters, it’s fundamental that we understand the barriers...

Read More Guest blog: How insurers are helping to protect their customers, and homes
The increasing importance of personalised treatment an...

The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than half of people would switch to another provider if they experienced bad debt collection processes. While...

Read More The increasing importance of personalised treatment and customer experience in collections