Credit Risk Management

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Great Expectations: Meeting consumer demands for perfe...

As consumers take more control of their credit rating they require help and support in understanding the information that appears on their credit report and querying anything they don’t understand or believe is incorrect. That is a key role that we - as a CRA - fulfil for c......

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Does mobile experience equal customer experience?...

It’s clear to everyone in the world of business that more and more people are using their mobile devices to do their banking, shopping and even play g...

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Collections prevention is better than cure...

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their...

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Three retail banking trends – What does the bank of th...

When we talk about retail banking we’re generally referring to a few ‘big names’, the main high street banks, built up over many decades – in some cases centuries. They have grown and acquired their smaller competitors and are an established presence in all our lives....

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Protect your customers with affordable repayment plans...

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you to protect your customers, ensuring they can really afford their...

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Embrace digital collections...

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections...

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Approaching the customer journey through more efficien...

From marketing and origination to customer management and collections it is now more critical than ever to provide the best quality of service to your clients. Statistical models have been proven to help organisations make decisions based on predictions across the customer life cycle. Building these models, however, can...

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Be more agile with an automated collections process...

Being prepared for potential spikes in collections demand is essential to maintaining an agile and responsive organisation. Our four steps to a more automated process may seem simple, but could make all the difference when it...

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Are you filling in the data knowledge gaps?...

Reaching more people and growing market share remains a top priority for many lenders to ensure growth targets are met with a forward-thinking, progressive strategy for the next few years. The approach is underpinned by putting customers firmly at the centre of the business strategy, making it more possible...

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