Credit Risk Management

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6 approaches for building customer trust and gaining c...

As your organisation takes steps to embed Open Banking into your everyday operations, it is important to consider the order of what you need...

Read More 6 approaches for building customer trust and gaining consent for data sharing under Open Banking
How organisations can learn from disruptive innovators...

Innovation has changed all markets and sectors, shifted us to an ‘always-on’ culture, and placed new-entrants and competitors at the centre of an environment...

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PSD2 – what is it?...

PSD2 is a becoming a buzzword. It’s described and translated in numerous ways and for some, confusing in many ways too. Let’s look at...

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Digital transformation: banks need to think ahead … bu...

Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It...

Read More Digital transformation: banks need to think ahead … but not too far
Collections as we knew it has changed...

After the 2008 economic downturn, the industry threw more resources at collections, often with underwhelming results. With the economic outlook for the coming years unclear, you need to be smart about how you manage collections to treat customers fairly and make the best use of your resources. According to...

Read More Collections as we knew it has changed
Guest blog: How insurers are helping to protect their ...

Where are customers moving in terms of connected devices in the home? Our insight is that customers want to control and protect their environment – think smart lighting, security devices and thermostats. While the technology is still mainly used by early adopters, it’s fundamental that we understand the barriers...

Read More Guest blog: How insurers are helping to protect their customers, and homes
The increasing importance of personalised treatment an...

The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than half of people would switch to another provider if they experienced bad debt collection processes. While...

Read More The increasing importance of personalised treatment and customer experience in collections
Guest blog: How machine learning can better equip insu...

From simple one-way analysis to generalised linear models (GLMs) and data enrichment, the insurance industry is still evolving. Machine learning is the next step. It’s already transforming major industries such as medicine and entertainment, as well as the judiciary system, and we can learn lessons here. Working with artificial...

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Why employees and customers are the best people to res...

Once an organisation has mapped its customer journey(s) and identified problem areas, it’s tempting for executives to swoop in and start fixing things through existing strategies and age-old processes. For lots of reasons, there might be a better way. The reason change is paramount is because of poor customer...

Read More Why employees and customers are the best people to reshape customer journeys