Credit Risk Management

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Embrace digital collections...

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections...

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Approaching the customer journey through more efficien...

From marketing and origination to customer management and collections it is now more critical than ever to provide the best quality of service to your clients. Statistical models have been proven to help organisations make decisions based on predictions across the customer life cycle. Building these models, however, can...

Read More Approaching the customer journey through more efficient statistical models
Be more agile with an automated collections process...

Being prepared for potential spikes in collections demand is essential to maintaining an agile and responsive organisation. Our four steps to a more automated process may seem simple, but could make all the difference when it...

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Are you filling in the data knowledge gaps?...

Reaching more people and growing market share remains a top priority for many lenders to ensure growth targets are met with a forward-thinking, progressive strategy for the next few years. The approach is underpinned by putting customers firmly at the centre of the business strategy, making it more possible...

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Ensuring that affordability assessments are never a ro...

If affordability assessments are not yet compulsory in the automotive industry, then why do them? The fact is that such assessments have been shown to provide major benefits for both companies and customers...

Read More Ensuring that affordability assessments are never a road block to automotive sales
Treating customers fairly through the collections proc...

It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business. Here are four steps to reviewing your existing collections...

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How automotive finance providers can put customers fir...

Affordability assessments are not yet compulsory in the automotive industry, like they are for other forms of credit; at least for now. That means you can decide exactly who to lend to, and on what terms, without any set guidelines from the FCA or other regulators. It sounds like...

Read More How automotive finance providers can put customers first with affordability assessments
Data Breach Response: Are UK Businesses Ready for Anyt...

Nearly one in five businesses (17%) have been hit by at least one data breach within the past two years – leaving millions of consumers exposed to the risk of fraud and ID t...

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Inside Credit Services...

Around the world, demand for Experian’s expertise in managing credit risk keeps on growing. Our latest documentary uncovers how we’re making a difference in people’s everyday lives. View this short segment of Inside Experian to hear more about how Experian Credit Services are applying a long experience of safeguarding sensitive data...

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