Identity and Fraud

ISO 20022 is coming – look busy

Posted on Sep 26 2013 by

Jonathan Williams our Director of Strategic Development, discusses ISO20022 and the rapidly looming SEPA end date on Finextra TV.

Utilities podcast – Smart Meters

Posted on Sep 25 2013 by

Get on-demand access to our on-going series of podcasts, delivered by our industry experts.

Nearly half of UK adults abandon online transactions

Posted on Sep 18 2013 by

Online transactions abandoned after customers get frustrated at the length and complexity of identity validation and security checks.

Affordability is paramount: the latest personal insolvency figures reveal

Posted on Sep 03 2013 by

The annual fall in personal insolvencies is certainly a positive picture, but the quarter on quarter change highlights that there are areas still struggling.

With Conduct Risk being a subject at the forefront of minds within the lending community, it shows how individual circumstances can change at any time and that on-going affordability assessments are needed.

Financial services reaches the front line

Posted on Sep 02 2013 by

To improve armed forces personnel access to financial services so they are not disadvantaged through residing at military addresses, steps have been taken so that British Forces Post Office (BFPO) addresses follow a similar format to standard UK addresses, read more to understand the latest position and progress…

Know your customer or lose your customer

Posted on Sep 02 2013 by

Empowered consumers will ultimately decide which lenders have earned their trust, so it’s vital businesses understand their customers’ needs to cement long-lasting relationships.

Is growth on the horizon?

Posted on Aug 29 2013 by

Revised forecasts for GDP indicates that growth – albeit gradual – may well be on the horizon.

Improving conditions allow mortgage approvals

Posted on Aug 27 2013 by

The economic environment is beginning to show some signs of revival despite underlying fragility – reflected by improving conditions for mortgage approvals.

The real view of a customer journey

Posted on Aug 23 2013 by

Banking is integral to your customers’ lives, and how you choose to engage with them is an integral part of the relationship’s lifespan.

Reducing Home Move churn and outstanding debt in utilities

Posted on Aug 19 2013 by

In the utilities sector, it is estimated that around £1.5 billion of debt is created during the home move process.