Identity and Fraud

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21% of UK businesses have suffered a data breach in th...

This year, more UK businesses of all sizes have invested in response plans than ever before (78%). This shows a greater awareness of cybercrime and a positive step in the right direction. However, when you dig below the surface, our latest research shows that the effectiveness of many of...

Read More 21% of UK businesses have suffered a data breach in the past two years. If your company suffered a data breach, are you really ready?
Guest blog: Fraud and the insurance customer journey...

Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as possible. On the flip-side, we’re all working to give customers great experiences. People expect instant fulfilment with one click....

Read More Guest blog: Fraud and the insurance customer journey
Data Breach: The ability to act quickly after an incid...

Know. Prepare. Recover. It is still difficult to comprehend that one in five businesses of all sizes has experienced a data breach in the past two years (21%). Our latest research (carried out by consultancy company ComRes) has shown this. Damage limitation At first sight these figures may seem...

Read More Data Breach: The ability to act quickly after an incident is essential, but only achievable if you have a plan in place
Do you know what your customers are thinking? When it ...

Any company, small or large, depends on its customers for business – and therefore success. They’re the lifeblood. And yet, our research has revealed that in the event of a crisis, specifically a data breach, businesses can become introspective and (unintentionally) put their interests ahead of their customers. Our findings...

Read More Do you know what your customers are thinking? When it comes to data breach response, there could be a chance you are not on the same page
The evolution of big data – the ‘6 Vs’...

For many organisations there is an elephant in the room – ‘Big Data’. Big Data isn’t new and the term can be misleading. Large data sets have been in existence for many years, built and used by major companies for decades. In fact, many commentators have argued that ‘Big...

Read More The evolution of big data – the ‘6 Vs’
Mid-term adjustment fraud – cut it out and cut costs f...

Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look like? Some people deliberately change their policy during its term to save money on the initial premium. This is being done in a few different ways, let’s explore the three scenarios: Scenario...

Read More Mid-term adjustment fraud – cut it out and cut costs for customers
New data. What is it and where does it come from?...

New data Data sits at the heart of the digital revolution. The huge volume of digital data being generated by organisations and individuals has played a pivotal role in the growth in the amount of data as a whole. And that’s only going to increase. New data coming from...

Read More New data. What is it and where does it come from?
How will payment regulations drive innovation and redu...

Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...

Read More How will payment regulations drive innovation and reduce fraud?
How law firms can maximise digital developments...

Customer service is the most important remit for any business. Not being able to give your customers great customer experience can impact your brand reputation and hinder loyalty. In a fast-paced personalised era, people expect simple, instant and easy interactions. This isn’t isolated to any specific task – everything...

Read More How law firms can maximise digital developments