Marketing and Customer Insight

The changing face of brand loyalty – it’s all about the experience

Posted on Sep 16 2014 by

Customer loyalty is crucial to every business – but how can brands foster loyalty in a modern marketplace dominated by choice, customer expectation and competition?
Whether it’s a pub, greengrocer, supermarket or huge multi-national corporation, having customers who consistently return as repeat business is vital.

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8 decisions you must make before starting a Facebook advertising campaign

Posted on Sep 15 2014 by

If you’re thinking about setting up a Facebook advertising campaign then make sure you have thought about these considerations. Free best practice advice from our experts.

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The Festive Marketer Survey – Providing insight into Christmas 2014 marketing trends

Posted on Aug 27 2014 by

Are you planning on running cross-channel marketing campaigns? Perhaps you’re aiming deals specifically at your best customers – how are you reaching them? We want to hear from you.

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No crystal ball? Try the next best thing

Posted on Aug 22 2014 by

To build stronger relationships with your customers and avoid losing them to your competitors, you need to accurately predict and meet their changing financial needs.

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Use Mobile to improve your client relationship

Posted on Aug 12 2014 by

What if you could improve your client relationship through mobile? Mobile is now a key part of our lives and users are expecting you to understand and use this new way of consuming and communicating; your users do not think in channels, so no matter which “channels” you’re using, consider it as a mobile channel. To improve your client relationship, you have to shift the way you’re communicating to them.

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What the eye doesn’t see…

Posted on Aug 05 2014 by

Identifying the opportunities of mobile marketing. Marketing is changing fast and it’s easy to be dazzled by new devices and channels. But marketers need to stay focused — on what this means to consumers. Yes, we need to keep up with technologies, but it’s insight into how this affects behaviour that makes marketing ever more useful (to customers) and ever more effective (for businesses).

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The changing face of Britain’s tenants

Posted on Jul 28 2014 by

According to research by Shelter there are only 86 houses for sale in London that are within the reach of the average family. It is not surprising therefore that ONS statistics are showing that for the first time in almost 100 years there has been a reversal in the rise of owner occupation. This move […]

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Grab the attention of your best customer

Posted on Jul 14 2014 by

We all know that it is imperative to have a single view of your customer – who they are, what they want, and how they interact with your brand. So what is the best way for a company to get the attention of their best customer?

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How charities and organisations in the third sector can attract supporters and donators using data and insight

Posted on Jun 30 2014 by

At Experian we do a lot of analytic work to support a wide range of charities both in terms of attracting the best donors and to identify the optimum locations for allocating resources most effectively to recipients. To check that the services that we provide are meeting the charities needs we recently did a short […]

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Understanding the 18-25 market

Posted on Jun 19 2014 by

How do we tap into the minds of young people? It’s a question that’s been exercising the minds of marketers and their agencies – how to target the elusive 18-25 market and give them something they want. The latest brand surveys suggest the answer may lie in getting to know young people and understanding their […]

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