Payments and Collections

Treating your customers fairly, don’t let them fall into a debt trap!

Posted on Aug 26 2015 by

Regulatory bodies are focusing increasingly on treating customers fairly which has resulted in a deepened scrutiny on businesses across a variety of sectors. One of the main challenges organisations face is that they need to determine if a product is suitable based on initial and ongoing assessment of individual circumstances while still providing customers with […]

Three key reasons to check bank account data

Posted on Aug 21 2015 by

There are many instances where companies need to take bank account information from people, typically bank account data is required to set up a direct debit or a credit transfer.

How to choose the right contact strategy when there are more possibilities than there are stars in the universe

Posted on Aug 17 2015 by

Customers are individuals, with specific behaviours and preferences which dictate how, and when, they want to be communicated with. However, with potentially many millions of customers (or prospects) with whom to communicate, many different channels available, a multitude of messages and products, as well as limits on the volumes and timings of when those messages can […]

What does Straight-Through-Processing mean to you?

Posted on Aug 14 2015 by

In the payments industry, efficiency is typically measured by assessing the level of Straight-Through-Processing, or STP.  That is, the percentage of transactions that are passed straight through the system from start to finish without manual intervention.

Contactless cards and data theft – what’s the problem?

Posted on Jul 24 2015 by

The mainstream press have been all of a flutter, with the story that fraudsters with scanners can walk down the street and steal card data from contactless cards while we go about our daily business. But how much of a problem is this? Who suffers the most loss?  And what can be done to protect […]

Collections prevention is better than cure

Posted on Jun 26 2015 by

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their obligations.

M-commerce and the fraud challenge

Posted on Jun 23 2015 by

Mobile represents a huge opportunity for retailers as more and more people use multiple, mobile devices to make purchases on the go. Purchases on mobile devices has increased by 10 per cent in the last year alone – a trend that is set to continue as further people switch to using their mobile devices for […]

Why safeguarding against a data breach is worth every penny

Posted on Jun 16 2015 by

Despite dramatic rises in the number of data breaches, most businesses think they are protected but as it turns out many are not, with one in three (34%) without even a data breach response plan in place.

Protect your customers with affordable repayment plans

Posted on Jun 12 2015 by

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you to protect your customers, ensuring they can really afford their repayments.

Embrace digital collections

Posted on Jun 08 2015 by

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections techniques.