Payments and Collections

Be more agile with an automated collections process

Posted on May 19 2015 by

Being prepared for potential spikes in collections demand is essential to maintaining an agile and responsive organisation. Our four steps to a more automated process may seem simple, but could make all the difference when it counts.

What’s in a wristband – Will wearables prevent heart attacks and help money management?

Posted on May 18 2015 by

Experian blogger Jessica Neale, outlines the imminent impact wearable devices are likely to have on consumer behaviour.

SEPA UK, the deadlines are approaching – what does this mean?

Posted on May 08 2015 by

For the majority of the Eurozone, domestic SEPA (Single Euro Payments Area) became a reality by August 2014. For those Euro bank accounts not held in the Eurozone, SEPA deadlines are due to be enforced from October 2016. So what does this mean for UK companies?

What’s in a password? The good, the bad and the blatantly obvious.

Posted on May 07 2015 by

Research suggests that around half of all users’ passwords follow only 13 basic structures – making them easier to decipher by hackers. In truth it’s likely to be far less complex, given we’re all creatures of habit and generally the password we rely on for opening our cable TV account is likely to be similar to the […]

Treating customers fairly through the collections process

Posted on Apr 23 2015 by

It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business. Here are four steps to reviewing your existing collections processes.

Plug into our new payments pages

Posted on Apr 22 2015 by

They’ve been overhauled and they’re sharp, snappy and packed full of useful information on how you can serve your customers better, while safeguarding them from fraud.

Positive changes to the debt collection process for Debt Collection Agencies

Posted on Apr 20 2015 by

Debt Collection Agencies (DCAs) are dealing with customers at what can be a difficult time as they struggle with managing their finances. However a positive customer experience is possible along with the right outcome. Here are a few areas we can help you.

Account Number Portability – The Next Logical Step?

Posted on Apr 07 2015 by

In September 2013 the UK Payments Council launched the Current Account Switching Service, this means that people can switch their current account to a new participating bank and have their new account, along with their existing payments up and running within seven days.

Data Breach Response: Are UK Businesses Ready for Anything?

Posted on Mar 17 2015 by

Nearly one in five businesses (17%) have been hit by at least one data breach within the past two years – leaving millions of consumers exposed to the risk of fraud and ID theft.

What is a BIC?

Posted on Mar 17 2015 by

Most people wonder what a BIC is when they are asked to provide one when making a payment, usually a cross-border payment. However, when you dig a little deeper, the answer to the question: What is a BIC? becomes rather more complex.