Latest Post

Loading...
Will Britain’s biggest online shopping day leave the v...

Just in case you've been in a cave for the past two months, the festive shopping season is now almost here with the UK's first big seasonal spike in online shopping fast approaching. So-called Cyber Monday traditionally falls on the first Monday of December. And this year's online landmark...

Read More Will Britain’s biggest online shopping day leave the virtual tills jingling all the way?
Experian strikes new three-year data and analytics dea...

Experian has announced a renewal of its strategic partnership with Hitachi Capital UK, continuing to provide a range of acquisition credit risk, customer management, affordability and ID verification products. Hitachi Capital UK operates extensively in the retail finance sector and has opted to extend its use of Experian’s Detect...

Read More Experian strikes new three-year data and analytics deal with Hitachi Capital UK
Is there a fundamental issue with market segmentations...

Make sure your segmentation is actionable. Having worked in the customer insight world for much longer than I care to remember I am still amazed by a recurring and underlying issue when it comes to planning market segmentation...

Read More Is there a fundamental issue with market segmentations?
Are lenders becoming too lenient?...

In the hope of strengthening customer relationships before the next market boom, many lenders have taken a proactive approach to dealing with customers struggling under the backlash of the recession, offering leniency on payment terms and allowing payment holidays....

Read More Are lenders becoming too lenient?
Is bad debt the price of growth?...

As the economy fluctuates between contraction and growth, those businesses getting ready for the latter must prepare to face a new set of challenges. In the past, the volume of sales coming in meant businesses could absorb a certain amount of bad debt without cause for concern and credit...

Read More Is bad debt the price of growth?
Are you making the most of stress testing?...

Stress testing our consumer and commercial portfolios has become part and parcel of regulatory reporting in the aftermath of the credit crunch. With more robust stress test methodologies being required, the outputs can also be applied usefully to extract additional value across a number of other functions within credit...

Read More Are you making the most of stress testing?
Are lenders seeing all the distress signals?...

Already well-established within the UK credit industry, data sharing has proved a highly rewarding tool for responsible lenders for more than 30 years. However, with the global financial meltdown of the past few years, access to timely, quality data from some of the UK’s largest creditors, combined with enriched...

Read More Are lenders seeing all the distress signals?
How to build a targeted B2B prospect list...

Targeting is arguably the most important part of Business prospecting. You can have a brilliant product with a great offer and wonderful creative to sell it, but if it goes to someone who is just not going to be interested, none of this...

Read More How to build a targeted B2B prospect list
Friction-free payments make online transactions worth ...

As far as consumer interactions and payments are concerned, friction simply slows processes which should be straightforward and efficient by adding seemingly unnecessary steps. Reducing friction increases both customer conversion and satisfaction leading to quicker...

Read More Friction-free payments make online transactions worth every penny