Customer journey – how intrusive does fraud detection have to be?

Posted on Jan 12 2015 by

Providing customers with a slick and easy to use experience must be balanced with the need to prevent their details from being unknowingly manipulated by sophisticated fraudsters.

Housing, renting and affordability – rise of the ruburbs

Posted on Jan 09 2015 by

Following an interesting discussion on the BBC’s Breakfast Show Experian’s Richard Jenkings puts his thoughts on paper on the changing renting/owning ratio.

Bacs strengthens Paperless Direct Debit verification requirements

Posted on Jan 08 2015 by

In December 2014 Bacs issued the latest version of rules for the UK Direct Debit scheme. This update has re-iterated the requirements for originators to verify both the identity and bank account data of payers when using paperless Direct Debits. In terms of the depth and breadth of verification required the key phrase is: “Prior […]

SEPA 2015 – 3 predictions for corporates

Posted on Jan 07 2015 by

This time last year adoption rates for SEPA, particularly for direct debits were still woefully low and an extension to the end dates was about to be announced. A year on and the end dates are firmly behind us and despite the late scramble, adoption seems to have been largely achieved.  For corporates, many who […]

What does 2015 have in store for Marketers? – 2015 predictions

Posted on Jan 07 2015 by

Experian’s Giles Longhurst gives his views on what 2015 has in store for marketing. Social media as a paid channel, marketers becoming analysts, mobile to pass the 50% mark… read on for more.

Helping Movember and Merlin engage and communicate with customers

Posted on Jan 07 2015 by

In this video case study we show you how Experian Marketing Services helped Movember and Merlin (London Eye, Thorpe Park) improve how they communicate and interact with customers – with great results.

Take a look Inside Experian

Posted on Jan 07 2015 by

At the heart of our story, it’s about making a difference to peoples’ everyday lives.

What characteristics go into the measurement of an online audience?

Posted on Jan 05 2015 by

There are plenty of factors which go into describing an individual online. Here we list and structure the key characteristics to help brands get to know their customer a little better.

How lenders can make customer relationships personal

Posted on Jan 05 2015 by

On its own, credit data can’t help you deliver the personalised, proactive service your customers want. You also need to understand the full picture of each individual person to return the human element to financial services

Record-breaking Boxing Day caps successful festive period for retail

Posted on Dec 30 2014 by

Christmas Day and Boxing Day capped off what has proved to be a very successful festive period for UK retailers. Online traffic data available here.