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A data arms race: the future of Wealth, Life, and Pens...

The Wealth, Life, and Pensions market is moving – and quickly. Once it was the sedate end of the financial sector, with policies and investments sold in ranges and at a pace that suited providers, that’s not the case anymore. Now, the customer is king – and things are...

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Data and decisioning tools: How small firms can access...

Across the lifecycle of a relationship between an individual and an organisation, decisioning technology is revolutionising the way the organisation interacts with the customer. For the uninitiated, decisioning tools take in relevant sets of data then use predictive analytics to provide valuable information that allows them to make consistent...

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What’s the score with broker data enrichment?...

Looking to safeguard your customers and yourselves against fraudulent activity? Are you committed to getting the most competitive quotes to people? Broker data enrichment could provide the...

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The complexities of a data driven era...

The acceleration of technology means that we now live in a world built on data; it is everywhere and continually growing in significance and value. When you look at it in its barest form, investment in data becomes comparable to investment in infrastructure. It significantly impacts the way businesses...

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Biometrics and data passports: the future of customer ...

Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each day, the possibility of a significant breach becomes increasingly r...

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The emergence of ‘people-based marketing’ – How did we...

‘People-based marketing’. It’s a really nice sounding phrase – one that we’re hearing more and more in marketing circles. It’s a bit of a buzzword. It seems to mean ‘marketing that’s about people’. Customer centricity? Makes sense. However, the implication that marketing was ever not about people is mildly...

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Facebook’s transferable log-in is great – would ...

Increasingly, a range of websites offer users the option of logging-in with either their Google or Facebook details. Why? Well, it ensures the user only has to remember one set of credentials and it prevents them turning away from a new site when faced with the laborious task of...

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Pension providers’ concerns: engagement, cybercrime, g...

The general public in the UK is clamoring for new digital services and has an expectation that all facets of their lives should, in one way or another, be manageable through desktop or mobile. This new reality is recognised by pension firms, but in an industry that has so far...

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In future, what will customers expect from pension pro...

The savings gap in the UK is significant. People are not putting enough aside to see them securely through the latter part of their lives and need to be encouraged to take financial planning more...

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