Protect your customers with affordable repayment plans

Posted on Jun 12 2015 by

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you to protect your customers, ensuring they can really afford their repayments.

The top three challenges to creating a Single Customer View and how to overcome them

Posted on Jun 11 2015 by

This post explains the top challenges facing marketers in their attempts to build single customer views in order to make their marketing more efficient and effective.

How to combine mobile browsing with in-store shopping in a retail world

Posted on Jun 11 2015 by

In this post Andy Saville highlights a number of the tactics retailers are currently trialing to utilise mobile technology to bridge the gap between online and offline.the gap

Fighting fraud – 3 problems false positives cause.

Posted on Jun 08 2015 by

There is an easy way to stop all fraud, stop trading! This is undoubtedly a flippant remark but it gets to the heart of the problem many organisations are facing.

Embrace digital collections

Posted on Jun 08 2015 by

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections techniques.

A faster solution to creating more social housing in local communities

Posted on Jun 05 2015 by

Leading up to the election, candidates from all parties were asked how they would deal with the housing crisis that continues to affect the country.  Pledges from parties included: building new homes (both private and public), help for first-time buyers, reforms on social housing and housing benefit policies, caps on private rent increases and much […]

How internet security concerns are impacting payment submissions

Posted on Jun 01 2015 by

Hardly a day goes by without a data breach story. There’s widespread concern over the exposure of sensitive and often personal data. The internet industry is responding by implementing new minimum levels of security that will affect us all.

Fraud Report 2015 – Who are the fraudsters and who are the victims?

Posted on Jun 01 2015 by

Our fraud analysis includes a detailed demographic overview of which segments are committing fraud and which groups they are falling foul of the criminals.

Customers – the centre of your marketing, your brand and your business

Posted on May 29 2015 by

Richard Whale explains why customer centricity is crucial not only in your marketing but across your business. He also delves into why and how brands can start to re-position themselves.

Approaching the customer journey through more efficient statistical models

Posted on May 26 2015 by

From marketing and origination to customer management and collections it is now more critical than ever to provide the best quality of service to your clients. Statistical models have been proven to help organisations make decisions based on predictions across the customer life cycle. Building these models, however, can be very challenging from both a […]