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Rethinking the customer experience – Interaction...

The customer experience and journey has changed dramatically - no longer are funnels particularly relevant. In this preview piece for #6for16 Colin Grieves gives us his vies on the future of...

Read More Rethinking the customer experience – Interactions and touchpoints rather than campaigns?
UK retail sales volumes fall in December...

The latest retail sales figures are disappointing, but we expect sales volume growth to improve in the coming months though at a slower rate than in the early part of...

Read More UK retail sales volumes fall in December
Steps to ring in 2016 the right way for your business...

A new year calls for a new start. If you’ve made New Year’s resolutions for your business, great! If not, think about taking these positive steps to improve your business for the year ahead. Firstly know your own commercial credit report Your credit report is your form of identification...

Read More Steps to ring in 2016 the right way for your business
Small business trends and predictions for the 2016...

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Read More Small business trends and predictions for the 2016
FraudNet unveiled by eCommerce giant JD.com...

As online shopping continues to increase around the world, companies are constantly looking for new ways to protect their customers without negatively affecting the...

Read More FraudNet unveiled by eCommerce giant JD.com
2016 Payments Trends – Gearing up for PSD2 – str...

As the Second Payment Services Directive (PSD2) starts to get implemented in national laws, customer authentication is going to become a more fundamental aspect of the payments process: it will be needed more frequently and will need to be more robust using multiple factors for re-authentication. As part of...

Read More 2016 Payments Trends – Gearing up for PSD2 – strong authentication and identity management
Helping Consumers to Make Responsible Credit Choices...

Helping consumers make good credit choices is a win-win. It starts with education and it ends with insight, systems and processes that match the right products and services with the right customers at the right...

Read More Helping Consumers to Make Responsible Credit Choices
Rises in employment gather pace, but earnings growth s...

Experian welcomes the positive labour market figures, which should provide support to incomes despite easing wage...

Read More Rises in employment gather pace, but earnings growth struggles
Experian expects CPI inflation to remain near zero for...

The Consumer Price Index (CPI) rose to an 11-month high of 0.2% in the year to December, compared with a 0.1% increase in the year to November. This is the first time CPI has been positive for two consecutive months since January...

Read More Experian expects CPI inflation to remain near zero for the next couple of months despite uptick in December