Cementing global customer insight

Posted on Jan 08 2013 by

Selling across borders has become crucial and is now virtually mandatory for most retailers looking to increase revenues and international income streams. We outline our latest areas of coverage.

Slow and steady does not win the race

Posted on Jan 07 2013 by

Over the past few years there have been many changes in the workplace. Some of the obvious ones have been a reduction in headcount and fewer people having to do the same amount of work. One that has also crept in is the need to examine every penny spent with a microscope.

Regional round-up: Snapshot of key official and Experian regional data

Posted on Jan 02 2013 by

Data published in December show mixed trends.

2012: A year of Identity & Fraud, Part Three

Posted on Dec 31 2012 by

Latest Thinking concludes its look back over 2012 and some of the developments and events in the world of Identity & Fraud.

2012: A year of Identity & Fraud, Part Two

Posted on Dec 28 2012 by

Latest Thinking continues its look back over 2012 and some of the developments and events in the world of Identity & Fraud.

2012: A year of Identity & Fraud, Part One

Posted on Dec 27 2012 by

As the New Year approaches, Latest Thinking takes a look back over 2012 and highlights some of the developments and events in the world of Identity & Fraud.

The Mortgage Market Review: What are the implications of increased regulation

Posted on Dec 21 2012 by

After much consultation the FSA published its final version of the Mortgage Market Review on October 25th. The new rules arising from the Mortgage Market Review (MMR) will not change who will be lent to, but rather prescribe a more robust approach to income verification and affordability assessment.

Santa is a fraud

Posted on Dec 18 2012 by

Santa is a fraud. Just look at the warning signs, says device recognition specialist and Experian international partner iovation. It identifies one billion mobile devices globally and currently conducts 2.5 billion device reputation checks a year. It enables clients to assess the likelihood of transactions being fraudulent based on the device from which an application is made. Its sophisticated real-time risk assessment analytics stops some 150,000 potential online fraud attempts each day.

Putting C.U.S.T.O.M.E.R at the heart of marketing

Posted on Dec 17 2012 by

Many organisations strive to be customer-centric, putting their customers at the heart of their business. Indeed recent research from Experian highlights that 43% of consumers will buy more from a brand that understoods them and their engagements and treats them accordingly.

Post-Christmas sales set to highlight retailers’ unholy trinity – Tolerance versus convenience versus security

Posted on Dec 17 2012 by

Given the ongoing economic squeeze on many households, tolerance, convenience and security are now the three critical issues and of acute importance for retailers and ecommerce sites.

The dilemma faced is epitomised by three separate findings made by Experian. On the one hand online shoppers will tolerate up to four minutes of checks before abandoning their transaction. But despite ecommerce’s relative convenience, it is estimated that more than £1 billion worth of online transactions were abandoned as customers got frustrated at delays.