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PSD2 – what is it and what changes can we expect...

PSD2 is about to shake up banking payments services – what is it and what changes can we expect? New European Union rules governing how payment service providers operate are about to shake up the banking industry thanks to PSD2, but what do the changes actually m...

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We all live in a review culture – why consumer experie...

Customers are demanding. Consumers expect a good customer experience. What’s more, we live in a review culture – meaning customer experience truly is king. As marketers we need to be able to ensure that the experiences we deliver to our customers are as good as they can be. In...

Read More We all live in a review culture – why consumer experience and understanding your customers are critical in the modern world
What PSD2 is, is largely unknown, yet it could bring s...

The way millions of customers across the UK make payments through digital banking services is about to undergo a significant transformation thanks to a set of new rules about to be rolled out for financial businesses, namely...

Read More What PSD2 is, is largely unknown, yet it could bring significant changes to how payments are made
Retail spending remains healthy a month before the fes...

November saw growth of 0.2% (month-on-month) in retail sales volumes. In the three months leading up to October volumes were up 2.1%. This is the biggest increase since Q4 (October, November and December) 2014. When looking at which areas of retail are leading the increase, it is evident that department...

Read More Retail spending remains healthy a month before the festive peak
A data arms race: the future of Wealth, Life, and Pens...

The Wealth, Life, and Pensions market is moving – and quickly. Once it was the sedate end of the financial sector, with policies and investments sold in ranges and at a pace that suited providers, that’s not the case anymore. Now, the customer is king – and things are...

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Data and decisioning tools: How small firms can access...

Across the lifecycle of a relationship between an individual and an organisation, decisioning technology is revolutionising the way the organisation interacts with the customer. For the uninitiated, decisioning tools take in relevant sets of data then use predictive analytics to provide valuable information that allows them to make consistent...

Read More Data and decisioning tools: How small firms can access tech and serve customers more intuitively
What’s the score with broker data enrichment?...

Looking to safeguard your customers and yourselves against fraudulent activity? Are you committed to getting the most competitive quotes to people? Broker data enrichment could provide the...

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The complexities of a data driven era...

The acceleration of technology means that we now live in a world built on data; it is everywhere and continually growing in significance and value. When you look at it in its barest form, investment in data becomes comparable to investment in infrastructure. It significantly impacts the way businesses...

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Biometrics and data passports: the future of customer ...

Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each day, the possibility of a significant breach becomes increasingly r...

Read More Biometrics and data passports: the future of customer data protection