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The digital customer and the Information Age...

Digital isn’t new. In fact, the digital revolution began between 1950 and 1970 with the adoption and proliferation of digital computers and digital record keeping – and by 2014 more than 99% of information was stored digitally. Internet based banking was first introduced in 1983. However it took until...

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How law firms can maximise digital developments...

Customer service is the most important remit for any business. Not being able to give your customers great customer experience can impact your brand reputation and hinder loyalty. In a fast-paced personalised era, people expect simple, instant and easy interactions. This isn’t isolated to any specific task – everything...

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How payments are changing, including the revised Bacs ...

How people make payments is evolving. From signatures to chip and pin, from contactless to biometrics and today, payments made by...

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Data at the point of interaction – more scalable...

The below is an extract from #7for17 – seven views on the future of marketing. Click here to download the full paper. We live in a connected and exciting world. For marketers the next few years will prove to be an incredibly exhilarating period as data continues to join...

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How FinTechs disrupts retail banking (and other financ...

The growing FinTech sector is a hive of innovation that is starting to deliver consumer services which challenge ideas about the role and function of traditional banks and other financial service...

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Customer Experience: the new standard for bank loyalty...

A young saver would traditionally establish an account and stay with the same bank for life – well, those days are gone. The fallout from the financial stress of 2008, coupled with new banking regulations, and an evolving digital economy has made the customer king. In the future, it...

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5 key things making businesses vulnerable to fraud...

There are five key factors currently making people and organisations more vulnerable to large-scale cyber fraud. 1. A wealth of stolen data available to fraudsters. Wholesale data theft is one of the fastest growing crimes facing people and organisations today, with hundreds of millions of digital identities compromised every...

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The differences a decade makes to credit risk...

The Bank of England interest rate sits today at 0.25%. Ten years ago it was 4.75%. To put this in perspective on a £150k mortgage over 25 years, today’s payment would be £516 a month. 10 years ago, the cost would have been £855. This is a 66% difference...

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Big data is… big...

Big Data is now a buzz word for financial services. But, put in laymen terms it simply means businesses are faced with a mass of data that is so big, it is creating confusion and a clear strategy is hard to...

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