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Adopting customer-centric processes for a better custo...

Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have...

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Customer retention is a growing challenge for Life and...

How do you provide the best customer experience if you cannot get in touch with your lost...

Read More Customer retention is a growing challenge for Life and Pension providers
How will Wealth, Life or Pension providers find and wi...

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy n...

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Why every organisation taking Direct Debit payments sh...

Direct Debits transformed the way companies took recurrent payments from their customers, making life simpler for all involved. As a payment method, it has efficiency at its...

Read More Why every organisation taking Direct Debit payments should pay attention to the Bacs rules
The digital customer and the Information Age...

Digital isn’t new. In fact, the digital revolution began between 1950 and 1970 with the adoption and proliferation of digital computers and digital record keeping – and by 2014 more than 99% of information was stored digitally. Internet based banking was first introduced in 1983. However it took until...

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How law firms can maximise digital developments...

Customer service is the most important remit for any business. Not being able to give your customers great customer experience can impact your brand reputation and hinder loyalty. In a fast-paced personalised era, people expect simple, instant and easy interactions. This isn’t isolated to any specific task – everything...

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How payments are changing, including the revised Bacs ...

How people make payments is evolving. From signatures to chip and pin, from contactless to biometrics and today, payments made by...

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Data at the point of interaction – more scalable...

The below is an extract from #7for17 – seven views on the future of marketing. Click here to download the full paper. We live in a connected and exciting world. For marketers the next few years will prove to be an incredibly exhilarating period as data continues to join...

Read More Data at the point of interaction – more scalable, more relevant and more affordable
How FinTechs disrupts retail banking (and other financ...

The growing FinTech sector is a hive of innovation that is starting to deliver consumer services which challenge ideas about the role and function of traditional banks and other financial service...

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