collection strategy

Will MMR rules result in customer frustration?...

Posted on May 06 2014 by
The Mortgage Market Review (MMR) set out to reform the mortgage market – to ensure it is sustainable and protects consumers. The review offered an encouraging desire to reinvigorate the UK mortgage market whilst ensuring...

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Mobile Britain’s omni-channel banking evolution...

Posted on May 01 2014 by
Despite the significant challenges faced by the UK’s banking sector over the last decade, there has been a dramatic evolution in the customer experience provided following the introduction of online, telephone and mobile...

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9th International Telecom Forum – Unlocking the Value ...

Posted on Apr 24 2014 by
The agenda for the 9th International Telecom Forum is now available. Among the key speakers are Robert Fitzpatrick, Director at UN Global Pulse, along with Bill Tancer, one of the world's leading experts on online...

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Steep rise in detected and prevented fraud attempts during s...

Posted on Apr 01 2014 by
According to our latest Fraud Index*, the overall level of detected and prevented fraud attempts rose by 18 per cent in 2013 across all credit products. In 2013, an average of 21 in every 10,000 applications for loans, credit...

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Assess the affordability of each customer...

Posted on Mar 31 2014 by
Increased regulatory focus and rising interest rates mean lenders need to revisit their measures of affordability ahead of changes. Accurately assessing both customers’ affordability and suitability are essential requirements...

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The Retail Fraud Show 2014...

Posted on Mar 26 2014 by
Come along to The Retail Fraud Show...on us. This year's Retail Fraud Show takes place on April 2, at the Novotel - London West, and as we're heading along again this year, we thought you might like to come along as...

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The role of a scorecard...

Posted on Mar 24 2014 by
Credit scoring has been common practice for many years now among banks and other financial institutions. Other industries are just starting to realise its benefits. Today, in our Big Data society, there is such an astronomical...

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Santander selects PowerCurve to support customer acquisition...

Posted on Mar 20 2014 by
Following a stringent tender process, Santander has signed a five-year contract to deploy our originations and customer management products on its PowerCurve platform. PowerCurve Customer Management will provide Santander the...

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The changing identity of UK fraud victims...

Posted on Mar 05 2014 by
We reveal the changing identity of fraud victims, after teaming up with CIFAS - the UK’s Fraud Prevention Service, as the fifth annual edition of its Fraudscape report is unveiled. Fraudscape analyses fraud trends and...

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Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections.

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