Tag: Collections

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Collections as we knew it has changed...

After the 2008 economic downturn, the industry threw more resources at collections, often with underwhelming results. With the economic outlook for the coming years unclear, you need to be smart about how you manage collections to treat customers fairly and make the best use of your resources. According to...

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The increasing importance of personalised treatment an...

The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than half of people would switch to another provider if they experienced bad debt collection processes. While...

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Silos just won’t work anymore. But what will? Customer...

Figures show the people in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult. May’s Office of National Statistics release showed that tepid earnings growth continues to be...

Read More Silos just won’t work anymore. But what will? Customer focus.
Find and reconnect with your ‘lost’ customers faster...

Do you find that your customers have moved without providing a forwarding address? Do you struggle to reunite assets? Do you need to reconnect with lost tenants? These are just some of the challenges businesses and landlords are facing on a daily basis. One sector particularly suffering is utilities,...

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One in three people prefer to deal with debt online...

People struggling with debt prefer to create their repayment plans online to help manage their borrowing commitments. The latest research from Experian highlights a growing trend for individuals who want to settle their debt without having to talk to anyone they owe money to. This is, in part, to...

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Credit Risk Management Challenges in Telcos...

Vikas Kumar is a senior consultant in Decision Analytics' Global Consulting Practice. He discusses the Credit Risk Management Challenges in...

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Collections Scoring Models for Autofinance portfolio...

Vikas Kumar is a senior consultant in Decision Analytics' Global Consulting Practice. He analyses his experience in Collections Scoring Models for Autofinance...

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Transform collections unit from a cost centre to a pro...

Collections as a process has evolved from the traditional idea of just collecting dues. Nowadays modern Collections is a combination of science and...

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Credit and Collections strategy in 2013 – what you nee...

Five years after the worst economic crisis of recent years, the economy is still struggling to recover, with economic prospects not improving and risks remain...

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