consumer data

How satisfied were customers in 2015?...

Posted on Feb 16 2016 by
The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service was released this month. The 2015 report outlines the core ingredients of excellent service, factors shaping customers’ needs and the need...

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Consumer Expectations for Their Data...

Posted on Jan 12 2016 by
We are living through a data revolution. More than 2.5 million pieces of information are shared on Facebook every minute, two thirds of the UK’s working population are happy to share their personal details online and it’s...

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Renting versus Buying...

Posted on Nov 03 2015 by
  It’s hard to beat the prospect of owning your own home – or at least it was. In the 1980s, the parents of ‘generation rent’ saw buying their first welcome mat and putting up net curtains as one of life’s great...

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Is Rent Payment Information Changing the Credit Landscape?...

Posted on Sep 25 2015 by
Cavan Doyle, Rental Exchange team - Experian   Following my recent article about the potential for rent payments to change the credit landscape, we’ve had some great feedback from key banking and financial services...

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Great Expectations: Meeting consumer demands for perfect dat...

Posted on Jul 27 2015 by
  More and more consumers are recognising the value in understanding and managing their credit report. In fact, Experian’s credit monitoring services have helped over 8 million people access their Experian credit...

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The importance of customer centricity in financial services...

Posted on Aug 27 2014 by
The importance of putting the customer at the heart of everything you do has long been discussed, but just when you think you’ve understood what they want, and how best to look after them, they evolve. Customer behaviours and...

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The changing face of Britain’s tenants...

Posted on Jul 28 2014 by
According to research by Shelter there are only 86 houses for sale in London that are within the reach of the average family. It is not surprising therefore that ONS statistics are showing that for the first time in almost 100...

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How charities and organisations in the third sector can attr...

Posted on Jun 30 2014 by
At Experian we do a lot of analytic work to support a wide range of charities both in terms of attracting the best donors and to identify the optimum locations for allocating resources most effectively to recipients. To check...

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There is a wealth of data available – but what data ca...

Posted on May 07 2014 by
Here at Experian Decision Analytics we use the data at our disposal, our statistical knowledge and our business and market experience, to help lenders ensure they are making informed, and most importantly, responsible decisions...

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Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections. For more information about Experian, visit our website.