Tag: consumer data

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How satisfied were customers in 2015?...

The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service was released this month. The 2015 report outlines the core ingredients of excellent service, factors shaping customers’ needs and the need for multi-channel environments. Organisations will need to build and maintain trust, not just through capability...

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Consumer Expectations for Their Data...

Data gives us amazing opportunities to improve the way we work and to deliver better, more personalised services for customers. We can also reduce financial exposure and risk, protect our corporate reputations and help customers to make the best-informed credit decisions. We can only do all this if we...

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Renting versus Buying...

Many first-time buyers are debating renting versus buying and asking: is it worth saving for the seven years that it typically takes to save for a...

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Is Rent Payment Information Changing the Credit Landsc...

The Rental Exchange makes vital information about rental payments available to lenders, so that you get added insight into affordability, through more complete credit scoring. By having the most comprehensive view of your customers’ financial situations, you have the best chance to lend responsibly and prevent f...

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Great Expectations: Meeting consumer demands for perfe...

As consumers take more control of their credit rating they require help and support in understanding the information that appears on their credit report and querying anything they don’t understand or believe is incorrect. That is a key role that we - as a CRA - fulfil for c......

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The importance of customer centricity in financial ser...

The importance of putting the customer at the heart of everything you do has long been discussed, but just when you think you’ve understood what they want, and how best to look after them, they evolve....

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The changing face of Britain’s tenants...

According to research by Shelter there are only 86 houses for sale in London that are within the reach of the average family. It is not surprising therefore that ONS statistics are showing that for the first time in almost 100 years there has been a reversal in the...

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How charities and organisations in the third sector ca...

At Experian we do a lot of analytic work to support a wide range of charities both in terms of attracting the best donors and to identify the optimum locations for allocating resources most effectively to recipients. To check that the services that we provide are meeting the charities...

Read More How charities and organisations in the third sector can attract supporters and donators using data and insight
There is a wealth of data available – but what d...

Here at Experian Decision Analytics we use the data at our disposal, our statistical knowledge and our business and market experience, to help lenders ensure they are making informed, and most importantly, responsible decisions on who they lend to. How? Through scorecard developments, policy rule analysis and strategy reviews...

Read More There is a wealth of data available – but what data can be used?