consumer data

Financial services reaches the front line...

Posted on Sep 02 2013 by
Experian is part of a working party set-up by the Ministry of Defence (MoD) with other credit reference agencies, the major financial services trade associations and Royal Mail, to review how access to financial services can be...

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Know your customer or lose your customer...

Posted on Sep 02 2013 by
As consumers become increasingly empowered through choice, channel and the vast variety of products and providers, they can be left uncertain of the best product for their situation. These ‘empowered’ consumers will...

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Improving conditions allow mortgage approvals...

Posted on Aug 27 2013 by
The government’s Funding for Lending and Help to Buy schemes have begun to have an impact on the housing market, as house price growth is finally gaining some momentum. In contrast to earlier predictions of a flat housing...

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The real view of a customer journey...

Posted on Aug 23 2013 by
Banking is integral to your customers' lives, and how you choose to engage with them is an integral part of the relationship’s lifespan. How can you keep them loyal? Joe's Story for Banking illustrates a typical customer’s...

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Reducing Home Move churn and outstanding debt in utilities...

Posted on Aug 19 2013 by
In the utilities sector, it is estimated that around £1.5 billion of debt is created during the home move process. It's a critical issue. For the latest views and insight into it, sign up to our live home move webinar. It will...

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Census Trends: Oh we do like to be beside the seaside!...

Posted on Aug 15 2013 by
  Insight into the UK's ageing population The impact of the UK’s ageing population has been well-documented and much debated, but just how long many of us can now expect to live, was highlighted in the latest Census data...

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Credit today and the new ‘normal’...

Posted on Aug 09 2013 by
In a challenging environment, the credit industry is being forced to continually evolve and cope with the trading conditions. Although volumes of new lending are more stable, the credit industry faces a complex risk environment...

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Yorkshire Water – first UK water company to use data-s...

Posted on Jul 26 2013 by
Yorkshire Water currently has 2.1 million domestic customers and oversees 62,000 miles of water and sewerage mains. The company manages the collection, treatment and distribution of water across Yorkshire, supplying around 1.24...

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Anglian Water delivers new industry-leading debt management ...

Posted on Jul 22 2013 by
We have helped Anglian Water deliver a new personalised collections strategy which has resulted in improved collections and billing with a significant reduction in consumer debt during the first 12 months of the programme.  In...

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Latest Thinking

Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections. For more information about Experian, visit our website.