Tag: customer insight

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Online SMEs are missing out on the chance to take adva...

Just 56 per cent of online small businesses are selling to customers abroad despite the rise in demand for UK products, according to an Ipsos Mori survey conducted on behalf of PayPal. This means almost half are missing out on the international sales boom by not taking advantage of...

Read More Online SMEs are missing out on the chance to take advantage of the overseas sales boom
More than one in four Britons won’t shop around for th...

Britons won’t shop around for the best deals - no matter how much they could s...

Read More More than one in four Britons won’t shop around for the best deals – no matter how much they could save
Recognise and reward your best customers through custo...

Customer loyalty schemes are a powerful way to improve your customer-retention levels. There is no definitive number, but estimates are that it costs four to ten times more to acquire a customer(1) than to retain one so finding ways to increase your customer retention can significantly boost bottom-line profits....

Read More Recognise and reward your best customers through customer loyalty schemes
Finding your most valuable B2B customers...

All customers are not created equal. Every business will find some customers more valuable than others for various reasons; whether it’s by the value of purchase, ease of managing the account or beneficial business relationships. It’s important for every small business to identify these customers as those that do...

Read More Finding your most valuable B2B customers
How satisfied were customers in 2015?...

The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service was released this month. The 2015 report outlines the core ingredients of excellent service, factors shaping customers’ needs and the need for multi-channel environments. Organisations will need to build and maintain trust, not just through capability...

Read More How satisfied were customers in 2015?
Millennials’ work-ethic underpinned by high expe...

The future’s bright in the eyes of Millennials with many willing to work hard, save carefully to get there and a clear idea of what they want out of life....

Read More Millennials’ work-ethic underpinned by high expectations, bold aspirations and increasing earning-power
Cash-savvy millennials out-saving their free-spending ...

New research from our Millennial Me & My Money report, reveals nearly half that (45%) of Millennials (18-34 year olds) manage to save at least a quarter of their disposable income every month - compared to just a third (34%) of their parents' generation (35-55-year-olds)....

Read More Cash-savvy millennials out-saving their free-spending parents
Small business trends and predictions for the 2016...

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Read More Small business trends and predictions for the 2016
Blog highlights of 2015...

With 2015 coming to an end, we thought it’d be a good idea to take a look back at the most read blogs of the year. We saw that you were interested in a range of topics from credit scores to being environmentally friendly to cyber-attacks. Below, we reveal...

Read More Blog highlights of 2015