customer insight

Be prepared to dig deeper to challenge customers for proof…

Identity IQ provides electronic verification and security by quizzing customers questions randomly generated from a pool of more than 80...

Blog - Jul 2013
Global identity verification strengthened with new international data sources

International coverage for identity verification extended with the addition of comprehensive and reliable customer data from Denmark and the...

Blog - Jun 2013
Understanding the fraudsters’ modus operandi

Thanks to first-hand interviews with both convicted and unconvicted fraudsters we’ve built up a critical insight into ‘the fraudster’s modus...

Blog - Jun 2013
Join our Utilities analytics webinar – Guide to scorecards

Reduce customer churn, tackle change of supplier issues, enhance win back and retention within...

Blog - Jun 2013
Altrincham is UK’s provincial identity fraud capital

East Ham, Romford and Bexleyheath are top hotspots for identity fraud in London, while first-party fraud is most prevalent in London with East Ham ranking...

Blog - Jun 2013
The rise of mobile banking, payments and identity – video…

Mobile banking and identity validation go under the...

Blog - Jun 2013
What’s in a name?

Wising up to account...

Blog - Jun 2013
Are you sure you know your customers current address?

Forward address links keep you up to date when your customers...

Blog - May 2013
Savings accounts fraud rates continue to rise

Savings accounts have seen a steady uplift in attempted fraud rates within the past two years marking a trend that looks set to...

Blog - Apr 2013
Using Financial Strategy Segmentation to analyse the impact of fraud

To get more in-depth insight into the behaviour of some of Britain's most financially-stressed groups, we have provided Financial Strategy Segment (FSS) analysis in the Fraud Report...

Blog - Apr 2013
Current account fraud falls as mortgage fraud rises for sixth…

Fraud figures predicted to rise throughout...

Blog - Apr 2013
The law has changed – sub-letting fraud is now a…

New legislation makes it more straightforward for local authorities and registered social landlords to deal with fraudsters and also means that information can be used more effectively to...

Blog - Mar 2013