Tag: customer insight

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Be prepared to dig deeper to challenge customers for p...

Identity IQ provides electronic verification and security by quizzing customers questions randomly generated from a pool of more than 80...

Read More Be prepared to dig deeper to challenge customers for proof of identity
Global identity verification strengthened with new int...

International coverage for identity verification extended with the addition of comprehensive and reliable customer data from Denmark and the...

Read More Global identity verification strengthened with new international data sources
Understanding the fraudsters’ modus operandi...

Thanks to first-hand interviews with both convicted and unconvicted fraudsters we’ve built up a critical insight into ‘the fraudster’s modus opera...

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Join our Utilities analytics webinar – Guide to ...

Reduce customer churn, tackle change of supplier issues, enhance win back and retention within...

Read More Join our Utilities analytics webinar – Guide to scorecards
Retail Traffic Climbed Up For Eastern England...

Compared with last year, the Eastern England region alone saw climbing retail traffic volumes, up 2.1%. The latest national retail traffic report from Experian FootFall shows a 5.3% week on week increase in shopper traffic and a decline of 3.4% year on year, which is slightly better than the...

Read More Retail Traffic Climbed Up For Eastern England
Altrincham is UK’s provincial identity fraud cap...

East Ham, Romford and Bexleyheath are top hotspots for identity fraud in London, while first-party fraud is most prevalent in London with East Ham ranking...

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The 10 common traps of segmenting customers – Pa...

Of all the activities in the business cycle, the segmentation initiative is always the most predictable – in its approach, its lack of success and its perpetual recurrence. Read on for the second part of my post on the most common traps of segmenting c...

Read More The 10 common traps of segmenting customers – Part 2
The rise of mobile banking, payments and identity R...

Mobile banking and identity validation go under the...

Read More The rise of mobile banking, payments and identity – video interview
What’s in a name?...

Wising up to account...

Read More What’s in a name?