customer insight

Be prepared to dig deeper to challenge customers for proof o...

Posted on Jul 03 2013 by
Providing an additional layer of electronic verification and security can enable a reduction in fraud and error, and be particularly effective against account takeover fraud. It also gives higher confidence in the identity of the...

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Global identity verification strengthened with new internati...

Posted on Jun 25 2013 by
Our international coverage for identity verification has been extended with the addition of comprehensive and reliable customer data from Denmark and the Netherlands to our global ID verification platform, Prove-ID. Danish CPR...

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Understanding the fraudsters’ modus operandi...

Posted on Jun 24 2013 by
One of the things that we know for certain about the fraudster is that they share information.  They share and trade stolen identities, they share access to safe houses for delivery of goods and they swap tips about which...

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Join our Utilities analytics webinar – Guide to scorec...

Posted on Jun 21 2013 by
Are you looking to reduce customer churn, tackle change of supplier issues or enhance your win back and retention strategy within Utilities? Join our resident experts Scott Gardner and John Duke, who will outline how scorecards...

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Retail Traffic Climbed Up For Eastern England...

Posted on Jun 19 2013 by
The latest national retail traffic report from Experian FootFall shows a 5.3% week on week increase in shopper traffic and a decline of 3.4% year on year, which is slightly better than the year to date shortfall of 4.3%. Each...

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Altrincham is UK’s provincial identity fraud capital...

Posted on Jun 19 2013 by
Altrincham has become the top location for identity fraud in the UK outside certain parts of London. The leafy Cheshire town recorded 13 fraud attempts for every 10,000 adults, with residents targeted at over three times the...

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The 10 common traps of segmenting customers – Part 2...

Posted on Jun 07 2013 by
Segmentation is a powerful technique, but it can be misunderstood and misused. Therefore it’s important to have a clear idea about what segmentation should be used for. In The 10 common traps of segmenting customers - Part 1,...

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The rise of mobile banking, payments and identity – vi...

Posted on Jun 04 2013 by
Jonathan Williams, our Director of Strategic Development, discusses mobile banking and identity validation with finance industry commentator Finextra. To see the video interview in full, please click on the link...

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What’s in a name?...

Posted on Jun 03 2013 by
Fraud in the UK is an industry estimated to be worth more than £70 billion-a-year. It continues to be driven by a turbulent global economy, rising costs, a continuing squeeze on household finances and restricted access to...

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Latest Thinking

Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections. For more information about Experian, visit our website.