Tag: customer management

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Spring clean your business...

Spring is upon us and so is the new Financial Year, there’s no better way to step back from your business, recuperate, reorganise and refresh. Update your business plan Hopefully you established a business plan from the day you had an idea and decided to start a business setting...

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The Changing Face of Collections...

Good collections practices are an opportunity to combine sensible business with compassion – and it’s easier to be compassionate when you’re well infor...

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Network like a Pro...

In business, the best way to getting to know people to help your company grow is by networking. It’s a great way to boost your profile, meet potential partners, suppliers and investors or even win new customers. A quarter of all SMEs source more than half of new business...

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Collections prevention is better than cure...

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their...

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Protect your customers with affordable repayment plans...

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you to protect your customers, ensuring they can really afford their...

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Embrace digital collections...

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections...

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Be more agile with an automated collections process...

Being prepared for potential spikes in collections demand is essential to maintaining an agile and responsive organisation. Our four steps to a more automated process may seem simple, but could make all the difference when it...

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Treating customers fairly through the collections proc...

It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business. Here are four steps to reviewing your existing collections...

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Data Breach Response: Are UK Businesses Ready for Anyt...

Nearly one in five businesses (17%) have been hit by at least one data breach within the past two years – leaving millions of consumers exposed to the risk of fraud and ID t...

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