customer management

Spring clean your business

Spring is upon us and so is the new Financial Year, there’s no better way to step back from your business, recuperate, reorganise and refresh. Update your business plan Hopefully you...

Blog - Mar 2016
The Changing Face of Collections

Good collections practices are an opportunity to combine sensible business with compassion – and it’s easier to be compassionate when you’re well...

Blog - Oct 2015
Network like a Pro

In business, the best way to getting to know people to help your company grow is by networking. It’s a great way to boost your profile, meet potential partners, suppliers and investors or even win...

Blog - Oct 2015
Collections prevention is better than cure

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their...

Blog - Jun 2015
Protect your customers with affordable repayment plans

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you...

Blog - Jun 2015
Embrace digital collections

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections...

Blog - Jun 2015
Be more agile with an automated collections process

Being prepared for potential spikes in collections demand is essential to maintaining an agile and responsive organisation. Our four steps to a more automated process may seem simple, but could make...

Blog - May 2015
Treating customers fairly through the collections process

It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business. Here are four steps to reviewing...

Blog - Apr 2015
Data Breach Response: Are UK Businesses Ready for Anything?

Nearly one in five businesses (17%) have been hit by at least one data breach within the past two years – leaving millions of consumers exposed to the risk of fraud and ID...

Blog - Mar 2015
Turn ambition into achievement – Top 5 tips!

Jamil Qureshi, performance psychologist, was a speaker at our last Experian Credit Excellence Workshop, sharing his top 5 tips on how you can turn ambition into...

Blog - Oct 2014
How can banking move forward in post-crisis Britain?

Derek Garriock, our Head of Business Solutions and former leader of Sales Transformational Design and Delivery for RBS, scrutinises the changes, challenges and opportunities facing the Banking and...

Blog - May 2014
Plug into Payments FM to hear the future of ISO20022xml

The latest in our series of Payments FM...

Blog - May 2014