Posts Tagged ‘ customer management ’

Welcome to Payments FM

Log-in, plug in and listen to our series of payments-related podcasts by payments industry experts and thought leaders.[ READ MORE ]

Using Financial Strategy Segmentation to analyse the impact of fraud

To get more in-depth insight into the behaviour of some of Britain's most financially-stressed groups, we have provided Financial Strategy Segment (FSS) analysis in the Fraud Report 2013.[ READ MORE ]

Current account fraud falls as mortgage fraud rises for sixth successive year

Fraud figures predicted to rise throughout 2013.[ READ MORE ]

Are You Optimised?

Optimisation can help the credit and collection industry provide better outcomes for the customer[ READ MORE ]

Credit and Collections strategy in 2013 – what you need to know

Five years after the worst economic crisis of recent years, the economy is still struggling to recover, with economic prospects not improving and risks remain paramount[ READ MORE ]

Wealthiest owe millions in unpaid council tax

New research from Experian reveals that some of the most affluent sections of society owe millions of pounds in unpaid council tax. Experian has analysed £170 million of outstanding council tax debt owed to a broad range of rural and urban local authorities across England. The analysis revealed that 17 per cent (£28 million) is owed by people from the most affluent sections of society. When applied to all outstanding council tax in England last year, (£600m), the research suggests that almost £100m is owed by the most affluent sections of society. [ READ MORE ]

Keeping your hands clean of dirty money

The government has now completed its plans to make the UK’s anti-money laundering (AML) regime more effective and proportionate. With the proposed changes expected to save larger professional services firms around £3 million a year, enhanced due diligence is clearly worth it. Given modern businesses are working in an accelerated culture and increasingly virtual world, it is vital they are confident that they have the right measures in place to cut the risk of money laundering. [ READ MORE ]

Are lenders becoming too lenient?

In the hope of strengthening customer relationships before the next market boom, many lenders have taken a proactive approach to dealing with customers struggling under the backlash of the recession, offering leniency on payment terms and allowing payment holidays. [ READ MORE ]

Big Data – big headache or big opportunity

We live in an increasingly digital society. We shop, meet friends, research our holidays, learn and play games online using computers, smartphones and tablets. GPS-enabled smartphones broadcast our position and smart electricity meters can now broadcast our electricity consumption 24 hours a day, 365 days a year.[ READ MORE ]