customer management

Spring clean your business...

Posted on Mar 21 2016 by
Spring is upon us and so is the new Financial Year, there's no better way to step back from your business, recuperate, reorganise and refresh. Update your business plan Hopefully you established a business plan from the day you...

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The Changing Face of Collections...

Posted on Oct 23 2015 by
Collecting debt isn’t a new problem, nor is it one that has been solved – the question is, do we need a clearer more mature approach to collections?  At least 1.5 million new people struggled with debt in the year to March...

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Network like a Pro...

Posted on Oct 08 2015 by
In business, the best way to getting to know people to help your company grow is by networking. It’s a great way to boost your profile, meet potential partners, suppliers and investors or even win new customers. A quarter of...

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Collections prevention is better than cure...

Posted on Jun 26 2015 by
By identifying customers who are at risk of defaulting before the worst happens, you can take measures to help them meet their obligations and avoid entering the collections process.   Download our...

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Protect your customers with affordable repayment plans...

Posted on Jun 12 2015 by
With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible.   Download our whitepaper: Truly understanding a customer’s ability to repay is...

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Embrace digital collections...

Posted on Jun 08 2015 by
Digital processes and communications are all around us, but why are they important in the collections process?   Download our whitepaper: Many young people rely on credit – whether it’s a student loan, car...

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Be more agile with an automated collections process...

Posted on May 19 2015 by
Interest rates are currently stable. Great news for now, but what about when they rise – are you prepared?   Download our whitepaper: An increase in interest rates will affect consumers in different ways. To cope,...

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Treating customers fairly through the collections process...

Posted on Apr 23 2015 by
It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business.   Download our whitepaper: Past collections...

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Data Breach Response: Are UK Businesses Ready for Anything?...

Posted on Mar 17 2015 by
UK commerce and industry appear to have a misplaced confidence when it comes to readiness to tackle data breaches, it has emerged. Our research shows nearly one in five businesses (17%) have been hit by at least one data breach...

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Latest Thinking

Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections. For more information about Experian, visit our website.