data management

The real view of a customer journey...

Posted on Aug 23 2013 by
Banking is integral to your customers' lives, and how you choose to engage with them is an integral part of the relationship’s lifespan. How can you keep them loyal? Joe's Story for Banking illustrates a typical customer’s...

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Credit today and the new ‘normal’...

Posted on Aug 09 2013 by
In a challenging environment, the credit industry is being forced to continually evolve and cope with the trading conditions. Although volumes of new lending are more stable, the credit industry faces a complex risk environment...

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Yorkshire Water – first UK water company to use data-s...

Posted on Jul 26 2013 by
Yorkshire Water currently has 2.1 million domestic customers and oversees 62,000 miles of water and sewerage mains. The company manages the collection, treatment and distribution of water across Yorkshire, supplying around 1.24...

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Anglian Water delivers new industry-leading debt management ...

Posted on Jul 22 2013 by
We have helped Anglian Water deliver a new personalised collections strategy which has resulted in improved collections and billing with a significant reduction in consumer debt during the first 12 months of the programme.  In...

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Preventing fraud and error, safeguarding public funds...

Posted on Jul 16 2013 by
Despite fraud and error in our benefit system estimated to cost £3.5 billion-a-year, we now have a timely opportunity to tackle it head on. Estimates for public sector fraud indicate £1.6 billion is due to claimant error and...

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Device proliferation – Ready or not, here it comes...

Posted on Jul 08 2013 by
At the end of 2012, the world reached a tipping point which saw the volume of connected devices surpass the human population. Behind this explosion is the rise of mobile consumer electronics and global demand for a more connected...

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Be prepared to dig deeper to challenge customers for proof o...

Posted on Jul 03 2013 by
Providing an additional layer of electronic verification and security can enable a reduction in fraud and error, and be particularly effective against account takeover fraud. It also gives higher confidence in the identity of the...

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No Claims Discount Database launched...

Posted on Jun 20 2013 by
The No Claims Discount (NCD) database - a centralised database of records associated with any individual’s ‘no claims discounts’ has been launched.  For the first time in the UK, the insurance industry will be able to...

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Altrincham is UK’s provincial identity fraud capital...

Posted on Jun 19 2013 by
Altrincham has become the top location for identity fraud in the UK outside certain parts of London. The leafy Cheshire town recorded 13 fraud attempts for every 10,000 adults, with residents targeted at over three times the...

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Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections. For more information about Experian, visit our website.