Tag: fraud

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Guest blog: Fraud and the insurance customer journey...

Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as possible. On the flip-side, we’re all working to give customers great experiences. People expect instant fulfilment with one click....

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Mid-term adjustment fraud – cut it out and cut costs f...

Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look like? Some people deliberately change their policy during its term to save money on the initial premium. This is being done in a few different ways, let’s explore the three scenarios: Scenario...

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How will payment regulations drive innovation and redu...

Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...

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Is Jack Frost giving utility providers a chill?...

As Britain heads into a cold snap homes are turning up the heat and energy usage is soaring. But is it Jack Frost turning the dial or is it an impersonator? How hot will the fraudster be during the coming months? For many utility providers the answers to these...

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Biometrics and data passports: the future of customer ...

Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each day, the possibility of a significant breach becomes increasingly r...

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Mobile interactions will challenge – and assist ...

Most companies offer consumers the opportunity to access accounts via multiple avenues, including Web, mobile, in-store and call centre. Whilst convenient for consumers, the challenge for businesses is incorporating multi-factor authentication in a way that is seamless for customers, when visibility across channels is low and risk management approaches...

Read More Mobile interactions will challenge – and assist – modern fraud mitigation
Knowing your customers’ behaviour creates more targete...

In the past, marketing and sales teams were seen as the collectors and custodians of information about the...

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Growth requires stronger relationships – part 2...

Earlier we reviewed the compelling objectives of risk vs. product and marketing. There is no hiding the objectives of both differ greatly between them. This doesn’t, however, mean that a joint strategy can’t be created and the success of both teams be exc...

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Achieving agility and scale using service-based models...

Fraudsters act fast, and companies must at least keep pace (and preferably be a step...

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