fraud

Biometrics and data passports: the future of customer data p...

Posted on Nov 28 2016 by
Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each day, the possibility of a...

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Mobile interactions will challenge – and assist –...

Posted on Nov 15 2016 by
Most companies offer consumers the opportunity to access accounts via multiple avenues, including Web, mobile, in-store and call centre. Whilst convenient for consumers, the challenge for businesses is incorporating multi-factor...

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Knowing your customers’ behaviour creates more targeted fr...

Posted on Nov 10 2016 by
In the past, marketing and sales teams were seen as the collectors and custodians of information about the customer....

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Growth requires stronger relationships – part 2...

Posted on Nov 09 2016 by
Earlier we reviewed the compelling objectives of risk vs. product and marketing. There is no hiding the objectives of both differ greatly between them. This doesn’t, however, mean that a joint strategy can’t be created and...

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Achieving agility and scale using service-based models...

Posted on Nov 09 2016 by
Fraudsters act fast, and companies must at least keep pace (and preferably be a step ahead)....

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How the fraudster relates to ‘Where’s Wally’...

Posted on Nov 08 2016 by
Fraudsters hide in plain sight, blending in with legitimate customer traffic – just like their comic counterpart ‘Wally’. With so many people following the same journey it can be a challenge understanding what is legitimate...

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Growth requires stronger relationships – part 1...

Posted on Nov 08 2016 by
Business growth depends on opening new channels, expanding offerings, and extending into new geographies and markets — all whilst maintaining a positive customer experience that is relevant and consistent. Without this, it is...

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Having a universal view of the consumer is the core of moder...

Posted on Nov 04 2016 by
Companies try to reduce the anonymity of the online world by verifying customers primarily through identity challenge techniques (i.e., challenge-response questions), but the harsh reality is that most identity data has been...

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How do pension providers decrease costs and operate more eff...

Posted on Jun 16 2016 by
Changes to legislation created a storm in the pensions market last year with regulatory and operational costs driven up as new-found consumer freedoms encouraged customers to move money or otherwise swamp providers with requests...

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Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections. For more information about Experian, visit our website.