Tag: insurance

Loading...
Mid-term adjustment fraud – cut it out and cut costs f...

Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look like? Some people deliberately change their policy during its term to save money on the initial premium. This is being done in a few different ways, let’s explore the three scenarios: Scenario...

Read More Mid-term adjustment fraud – cut it out and cut costs for customers
In a truly digital economy, are Life and Pensions mark...

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not quite like that any...

Read More In a truly digital economy, are Life and Pensions markets meeting customer expectation?
Know your customer: How a single customer view can hel...

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels. However, some life insurance and pension providers are struggling with the experience they offer with the restriction of single channels and not being able to be inclusive of customer needs by...

Read More Know your customer: How a single customer view can help life insurance and pension providers achieve new competitive advantage
Adopting customer-centric processes for a better custo...

Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and expect, real-time multi-channel services – and won’t settle for anything less. To add some context, in 2015, mobile...

Read More Adopting customer-centric processes for a better customer experience
Customer retention is a growing challenge for Life and...

How do you provide the best customer experience if you cannot get in touch with your lost...

Read More Customer retention is a growing challenge for Life and Pension providers
How will Wealth, Life or Pension providers find and wi...

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy n...

Read More How will Wealth, Life or Pension providers find and win new business in the digital age?
Towards a data-powered future: the evolution of the in...

The insurance industry is going through a period of rapid and transformational change. The explosion of consumer data, pace of new technology and increased focus on digital bring challenges and opportunities for organisations. With it comes a shift in customer behaviours and...

Read More Towards a data-powered future: the evolution of the insurance sector
What’s the score with broker data enrichment?...

Looking to safeguard your customers and yourselves against fraudulent activity? Are you committed to getting the most competitive quotes to people? Broker data enrichment could provide the...

Read More What’s the score with broker data enrichment?
Driverless cars will reshape motor insurance – and thi...

Driverless cars will become a reality in the near future. The change will be global and of seismic proportions – and one of the most significant knock-on effects will be how insurers adapt to the changed circumstances. A recent survey indicated that over two-thirds of people would value the...

Read More Driverless cars will reshape motor insurance – and this is how…