Tag: insurance

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How can a single customer view help insurance provider...

A single customer view can help you reduce the threat of fraud, appropriately communicate with your customers, and, better engage with them too. In...

Read More How can a single customer view help insurance providers better serve customers?
Guest blog: How insurers are helping to protect their ...

Where are customers moving in terms of connected devices in the home? Our insight is that customers want to control and protect their environment – think smart lighting, security devices and thermostats. While the technology is still mainly used by early adopters, it’s fundamental that we understand the barriers...

Read More Guest blog: How insurers are helping to protect their customers, and homes
Guest blog: How machine learning can better equip insu...

From simple one-way analysis to generalised linear models (GLMs) and data enrichment, the insurance industry is still evolving. Machine learning is the next step. It’s already transforming major industries such as medicine and entertainment, as well as the judiciary system, and we can learn lessons here. Working with artificial...

Read More Guest blog: How machine learning can better equip insurers
Guest blog: The 3 steps for an effective change progra...

We’re all aware of how many opportunities there are for us in the insurance sector. But in a large corporate with established systems and processes, effecting change can be difficult. You exist with systems and processes which have served you well – in our case for over 300 years....

Read More Guest blog: The 3 steps for an effective change programme
Guest blog: Fraud and the insurance customer journey...

Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as possible. On the flip-side, we’re all working to give customers great experiences. People expect instant fulfilment with one click....

Read More Guest blog: Fraud and the insurance customer journey
How technology is bringing insurers new opportunities,...

UK motor insurance is one of the most competitive markets in the world. With new technologies developing rapidly, and new data being generated from connected objects now creating the connected home. But, how can we be proactive in embracing these opportunities? We already live in a world where connectivity...

Read More How technology is bringing insurers new opportunities, by Dan Freedman, Direct Line Group
Mid-term adjustment fraud – cut it out and cut costs f...

Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look like? Some people deliberately change their policy during its term to save money on the initial premium. This is being done in a few different ways, let’s explore the three scenarios: Scenario...

Read More Mid-term adjustment fraud – cut it out and cut costs for customers
In a truly digital economy, are Life and Pensions mark...

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not quite like that any...

Read More In a truly digital economy, are Life and Pensions markets meeting customer expectation?
Know your customer: How a single customer view can hel...

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels. However, some life insurance and pension providers are struggling with the experience they offer with the restriction of single channels and not being able to be inclusive of customer needs by...

Read More Know your customer: How a single customer view can help life insurance and pension providers achieve new competitive advantage